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New Rift S USB not working :(

johnthoang1684johnthoang1684 Posts: 2
NerveGear
edited November 8 in Oculus Rift S and Rift
I just got my Rift S and I tried setting it up but I'm stuck on the Connect Your Headset screen. I connected my Rift S to every port I have on my PC including USB 2.0 and 3.0! However the ring just keeps spinning (IMAGE 1 TO SEE) I don't think it's my PC's fault because when I go to device manager the Rift S shows up (IMAGE 2 TO SEE)

If anyone could give me a solution for this it would be amazing. I have already talked to Oculus Support and they haven't gotten back to me 2 days later.

My specs are: RTX 2060 EVGA, Ryzen 2600x, and ROG STRIX B450-F, and 16GB of DDR4 Ram -  all drivers updated

Thank you!

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