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USB update mode killed my headset

torminaltorminal Posts: 7
NerveGear
my oculus qeust 2 has arrives 2 days ago and now i cant play brcause of a bug, a screen that his title is USB update mode and i can see 5 options inside  the headset but non of tham does something even factory resat  i have talked to the oculus support but they werent able to help me, any ideas?

Comments

  • PITTCANNAPITTCANNA Posts: 537
    Trinity
    alternative ways to do factory reset

    To perform a factory reset using your phone:

    1. Open the Oculus app on your phone.

    2. Tap Settings in the bottom menu.

    3. Tap the headset connected to your phone.

    4. Tap More Settings.

    5. Tap Factory Reset and then Reset.

    To perform a factory reset using the headset:

    1. Turn off your headset.

    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.

    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.

    4. Use the volume buttons on your headset to highlight Yes and press the power button.

  • torminaltorminal Posts: 7
    NerveGear
    Hi thank you for trtying to help but the phone cannot find the headset  and the (-) buttom just scroll down in the mnuew that i see no metter for how lonw i hold it for 
  • torminaltorminal Posts: 7
    NerveGear

  • torminaltorminal Posts: 7
    NerveGear
    any more ideas ?

  • PITTCANNAPITTCANNA Posts: 537
    Trinity
    select factory reset with the volume rocker, then press the power button
  • torminaltorminal Posts: 7
    NerveGear
    please?

  • ThmoasThmoas Posts: 354
    Trinity
    This just happened out of the blue or did you do something before this menu appeared? You say none of the options work. What exactly happens with each option?

    Try holding the power button for at least 30 seconds too.
  • BigPapadosioBigPapadosio Posts: 1
    NerveGear
    Having the same issue tried everything suggested and it literally just turns off and back on and returns to the same usb update mode screen.
  • torminaltorminal Posts: 7
    NerveGear
    if i chose resat device it just restart the hedset back  to this screen info device just give me some info factory resat does just like the device boot option but asks for confemartion first
     power off  turning the hedset off if the hedset is not chrging once i plug it back to the charger the hedset turns back on without me touching it

  • torminaltorminal Posts: 7
    NerveGear
    and how this is happend the hedset was out of battery so i puged it into the chrger and went to eat after i came the hedset was on and this is what i saw

  • Raoul_Duk3Raoul_Duk3 Posts: 4
    NerveGear
    My Oculus Quest 2 has just done the same thing - i can’t get past the usb update menu. Tried all of the above suggestions. How do i fix this? Would appreciate some help. Thank you.
  • Rekei2Rekei2 Posts: 1
    NerveGear
    Having the same issue starting today. We used it a few times since we purchased it. Frustrated. 
  • WibbledtodeathWibbledtodeath Posts: 2
    NerveGear
    Same has happened to me. The only option that works is power off. But when i turn the headset on again it is back at the USB update mode menu. My headset was in the process of downloading an update when I left it- maybe something went wrong with the update. 
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