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Quest 2 Oculus link not working

LeakyBulletsLeakyBullets Posts: 1
NerveGear
I just bought an oculus link cable so I can play more vr games on steam. i plugged it in, everything was recognized and I gave it all the permissions to run but when I went to click on oculus link in the quest 2 I was given a popup saying that oculus link keeps stopping and when I look at my pc i get a notification from the oculus app saying that it cannot find my headset. when I check the app it says its disconnected then reconnects automatically. I have been trying to fix this all day but nothing has been working, if anyone can help me it would be greatly appreciated.

Comments

  • Cpt.SharkyCpt.Sharky Posts: 1
    NerveGear
    edited December 2020
    Same here, have u found a fix ?
  • iM_In_Vr123iM_In_Vr123 Posts: 1
    NerveGear
    same here but on quest one
  • AntmanoAntmano Posts: 2
    NerveGear
    Same here. 
    Quest 2 without the official cable but I've tried 4 different usb3.0 cables. 
    radeon Vega56, ryzen 3600, x570 
  • T.M_T.M_ Posts: 1
    NerveGear
    edited December 2020
    Hello
    I had the same symptom, but the problem was resolved.
    The GPU is RX570
    If you have recently updated your AMD driver, please downgrade.
    My PC is currently connected to LINK with AMD driver 20.10.1.
  • john.zigmontjohn.zigmont Posts: 149
    Art3mis
    edited December 2020
    All of a sudden the official quest link cable stopped working and I'm using a PCI E USB 3.0 card. (Quest 2)
    Quest 2 Version 23 and Desktop Version 23 I tried PTC Version 24 on the desktop still same problem.

    Hardware
    Aorus X570 wifi Pro Ryzen 9 3900X with 64GB and EVGA RTX 3090 FTW3 Ultra Hybrid Cooling.
  • Diver.ruDiver.ru Posts: 1
    NerveGear

    T.M_ сказал:
    Здравствуйте
    У меня был такой же симптом, но проблема была решена.
    Графический процессор RX570
    Если вы недавно обновили драйвер AMD, перейдите на более раннюю версию.
    Мой компьютер в настоящее время подключен к LINK с драйвером AMD 20.10.1.

    Thanks. that helped me.
  • john.zigmontjohn.zigmont Posts: 149
    Art3mis
    T.M_ said:
    Hello
    I had the same symptom, but the problem was resolved.
    The GPU is RX570
    If you have recently updated your AMD driver, please downgrade.
    My PC is currently connected to LINK with AMD driver 20.10.1.
    If this worked fine but what does a video driver have to with USB 3.0 not working with the Oculus Link ?
  • PITTCANNAPITTCANNA Posts: 1,068
    3Jane
    T.M_ said:
    Hello
    I had the same symptom, but the problem was resolved.
    The GPU is RX570
    If you have recently updated your AMD driver, please downgrade.
    My PC is currently connected to LINK with AMD driver 20.10.1.
    If this worked fine but what does a video driver have to with USB 3.0 not working with the Oculus Link ?
    you need the video card to render and depending on configuration encode video.  Oculus uses a pci lane through the motherboard and gpu to render and encode the stream to the unit.

  • john.zigmontjohn.zigmont Posts: 149
    Art3mis
    PITTCANNA said:
    T.M_ said:
    Hello
    I had the same symptom, but the problem was resolved.
    The GPU is RX570
    If you have recently updated your AMD driver, please downgrade.
    My PC is currently connected to LINK with AMD driver 20.10.1.
    If this worked fine but what does a video driver have to with USB 3.0 not working with the Oculus Link ?
    you need the video card to render and depending on configuration encode video.  Oculus uses a pci lane through the motherboard and gpu to render and encode the stream to the unit.

    Yes I understand that but in my case nothing changed except the link stopped working and the video driver has nothing to do with USB 3.0 disconnects and being detected as USB 2.0 etc.
  • AntmanoAntmano Posts: 2
    NerveGear
    T.M_ said:
    Hello
    I had the same symptom, but the problem was resolved.
    The GPU is RX570
    If you have recently updated your AMD driver, please downgrade.
    My PC is currently connected to LINK with AMD driver 20.10.1.
    Thx.
    Its working with AMD Radeon driver 20.10.1.
  • johnfran77johnfran77 Posts: 1
    NerveGear
    Antmano said:
    Same here. 
    Quest 2 without the official cable but I've tried 4 different usb3.0 cables. 
    radeon Vega56, ryzen 3600, x570 
    i have 

    Oculus Quest Link Cable 16FT,Oculus Link Headset Cable made dethinton it worked when first used it on a usb 2 port i got no usb 3 ports or working on on my computer case i ran medal of honor quit the game to work but when i came back it wont see it i go to the actvate link it wont my wire anymore or what ever is causing it

  • kyeo138kyeo138 Posts: 1
    NerveGear
    edited January 14
    I have a desktop w/an RX570 as well and it's not working USB-C to USB-C.  The test works but starting the Oculus Link software I get the same error as the OP.   Current AMD driver version 20.12.1 Will try moving to 20.10.1 and report back if it works.

    -----------
    CONFIRMED - downloading 20.10.1 and installing works (after a reboot).  Thanks TM!
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