DK2 Customs Issues - Incorrect Labelling — Oculus
New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

DK2 Customs Issues - Incorrect Labelling

aidangibsonaidangibson Posts: 15
edited October 2014 in General
:oops: :evil:

Sad to say it, but my Oculus Rift issues continue. Here in New Zealand i've fortunately been chasing up my Rift for awhile now going in circles with AusPost, NZPost and New Zealand customs. Finally got a straight answer and unfortunately not only has my Rift been held for clearance by customs, it's now under investigation. -.-

It appears Oculus decided to circumvent customs through providing incorrect details with the import, labelled at $325 AUD compared to the $390 is should be listed at. I was fully prepared to pay the duties to customs, but i'm now locked into a circular battle trying to find a way to justify the price.

Not being able to fast track the process now, i'm here with no Rift and still a looming customs fee... and potentially further investigation.

Cybereality, if you come across this, please advise, you've been very good in getting us the information needed, but with all the delays and now this perceived circumvention of customs is just unbearably frustrating.
«1

Comments

  • I literally just received mine today in NZ. Arrived delivered by CourierPost (through AusPost) and is labelled at $325AUD. Luckily I managed to avoid customs but it was a major worry that they would stop it. Ours must have been in the same shipment so unsure why yours was stopped?
  • Ours must have been in the same shipment so unsure why yours was stopped?

    Luck of the draw i guess - i'm fuming. Perhaps i'm not entirely justified in my concerns and i acknowledge this. There's just a bit of ire though because we have been waiting so long and to have the delivery process spoiled by something (presumably) totally avoidable...
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Let me see what I can find out.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Thank you cyber, it's much appreciated. I'm close at hand for the next few hours, so let me know if you need more information.
  • bostromnzbostromnz Posts: 117
    Brain Burst
    I got mine today too, through customs no worries. Sorry to hear your pain but grateful to Oculus that they saved me $100+ by labelling it $325.
    Corsair 760T - RoG Ranger VII - i7 4790K - EVGA GTX 780 ACX - 16Gb Vengeance Pro - DK2
  • bostromnz wrote:
    I got mine today too, through customs no worries. Sorry to hear your pain but grateful to Oculus that they saved me $100+ by labelling it $325.

    Mmmm, and perhaps that's the goal, who knows. Unfortunately it's not so ethical, and unless i have a invoice reflecting this, it's not going to go down too well. I did try to justify it through multi-stage shipping costs, but they really wouldn't have a bar of it.

    [EDIT] I'm happy for everyone else though! :mrgreen:
  • *Sobs quietly to the sound of crickets*

    :cry:
  • CgpnzCgpnz Posts: 455
    I was fully prepared to pay the duties to customs, but i'm now locked into a circular battle trying to find a way to justify the price.

    Ah NZ customs have processed quite a few DK2s, so I wouldn't try to BS them, they might get nasty on you.
  • CgpnzCgpnz Posts: 455
    bostromnz wrote:
    I got mine today too, through customs no worries. Sorry to hear your pain but grateful to Oculus that they saved me $100+ by labelling it $325.
    You were lucky they were not paying attention, maybe a new worker.
  • Cgpnz wrote:
    I was fully prepared to pay the duties to customs, but i'm now locked into a circular battle trying to find a way to justify the price.

    Ah NZ customs have processed quite a few DK2s, so I wouldn't try to BS them, they might get nasty on you.

    No, quite right. This was framed as a question to customs, me working out their declaration rules and what needs to be included. I've since screenshotted my bank account transfer for them and my oculus order, so hopefully they can finally allow me to move through to the processing. Apparently it may not be as easy as i'd like given they're looking at the issue internally.

    It might pay to note, anyone who got off might retrospectively have duties applied, so just be aware.

    Even if i do get it addressed with customs soon, I feel i should have a right to know why this happened and that it'll be stopped from happening again.
  • bostromnz wrote:
    I got mine today too, through customs no worries. Sorry to hear your pain but grateful to Oculus that they saved me $100+ by labelling it $325.

    Are you saying that Oculus are laying about the price of the kit so to avoid extra taxes? If that is true then that is fraud! :o
  • RichardUK wrote:
    bostromnz wrote:
    I got mine today too, through customs no worries. Sorry to hear your pain but grateful to Oculus that they saved me $100+ by labelling it $325.

    Are you saying that Oculus are laying about the price of the kit so to avoid extra taxes? If that is true then that is fraud! :o

    Well Cybereality was going to take a look into it, so i was hoping to hear back. I don't want to believe that's the case, but i haven't heard anything to the contrary :|
  • chelseariftchelsearift Posts: 13
    NerveGear
    I also had the problem where Oculus has put the wrong value on the label.

    Will have to give them a call Monday and find out how to send them the correct invoice.
  • Looks like I'm unlucky too as according to NZ Post mine has been sitting at customs waiting on clearance since the 17th. I've not yet had any letters or communication asking to pay duty etc so I sit and wait with fingers crossed.
    I'm guessing the $325AUD thing is to try and get under the $400NZD cost / $60 duty limit. $375AUD just pushes over the $60 ($64) and adds an additional $46 processing fee.
    As I've been waiting since April whats a few more days eh!
  • I also had the problem where Oculus has put the wrong value on the label.

    Will have to give them a call Monday and find out how to send them the correct invoice.


    Advice - Send an email to this address with your tracking number (AusPost/NZPost) and a screenshot of your bank transfer and/or your Oculus invoice. Ask them to scan in the consignment information, which'll have your entry number you can use to pay customs... mine got from auckland -> wellington overnight after that.

    [edit] mail@customs.govt.nz

    So i have my Oculus now, but i still want to know why this is being done. :/
  • I haven't gotten any response from auspost / customs about my order being held back. Think I should be emailing them yet, or wait for a notification? It's been in auckland since wednesday.
    NZ DK2 Order: May 26, 2014 06:00 PM PDT
    Status:Delivery Complete
  • What's your status when you track it on AusPost / NZ Post? Mine was held for clearance when i went searching for it. It can be in the country awhile, but wait for that particular status i think.
  • CgpnzCgpnz Posts: 455
    If OVR deliberately did this fraud, they are in trouble.
  • What's your status when you track it on AusPost / NZ Post? Mine was held for clearance when i went searching for it. It can be in the country awhile, but wait for that particular status i think.
    In transit, so I guess I've got to wait.
    NZ DK2 Order: May 26, 2014 06:00 PM PDT
    Status:Delivery Complete
  • Out of interest, do we know others in the community having this issue?
    I would have thought it might have been widespread, but as yet i'm yet to see many people with the issue.

    I was also wondering whether cybereality had a chance to review this issue? I have lodged a support ticket, but information still isn't very forthcoming.
  • Vercci wrote:
    What's your status when you track it on AusPost / NZ Post? Mine was held for clearance when i went searching for it. It can be in the country awhile, but wait for that particular status i think.
    In transit, so I guess I've got to wait.

    If you go to the NZ Post website you can use your AusPost tracking number to get more details as to exactly what's happening, that's how I found out that mine is "Held for Clearance" as the AusPost website just says In Transit - Arrived at Auckland Facility.

    Josh..
  • JoshNZ wrote:
    Vercci wrote:
    What's your status when you track it on AusPost / NZ Post? Mine was held for clearance when i went searching for it. It can be in the country awhile, but wait for that particular status i think.
    In transit, so I guess I've got to wait.

    If you go to the NZ Post website you can use your AusPost tracking number to get more details as to exactly what's happening, that's how I found out that mine is "Held for Clearance" as the AusPost website just says In Transit - Arrived at Auckland Facility.

    Josh..
    You are a fucking legend. Held for Clearance on NZ Post.
    NZ DK2 Order: May 26, 2014 06:00 PM PDT
    Status:Delivery Complete
  • CgpnzCgpnz Posts: 455
    I wonder if NZ customs does goods seisure on imports that violate the customs act.
    Giving the wrong price (a price they know) to avoid the $60 threshold would fit that.
    Having forked out $110 nzd I have absolutely no sympathy to you.
  • Cgpnz wrote:
    I wonder if NZ customs does goods seisure on imports that violate the customs act.
    Giving the wrong price (a price they know) to avoid the $60 threshold would fit that.
    Having forked out $110 nzd I have absolutely no sympathy to you.
    Who is that directed to?
    NZ DK2 Order: May 26, 2014 06:00 PM PDT
    Status:Delivery Complete
  • DonkyBoYDonkyBoY Posts: 90
    Hiro Protagonist
    » Wed Sep 17, 2014 6:02 pm
    Let me see what I can find out.

    Well did you find anything out or what ?
    Oculus CV1 room scale with 3 tracker's
    i7 4790K @ 4.4Ghz with delid and Liquid metal ultra +Corsair H110i / MSI GTX1080Ti Sea Hawk / 32GB DDR3 @2400Mhz
    (All rads running EK Furious Vardar F4 / F5 fans)
    Sandisk Extreme for OS and Kingston SSD Now for games
    Steam = http://steamcommunity.com/id/xgsdonkyboy
    TS3 server = xgs.ts3.nz
  • lorenfellorenfel Posts: 38
    Brain Burst
    What value have they declared for freight - not relevant to duty but it appears to be part of your GST/ IETF calculations.

    Using the online NZ customs calculator that seems to suggest that the $25 difference is only worth $4.60 in duty if freight is included - but without freight included is the difference between paying nothing and paying ~$125.

    Is there a reason why they didn't have to include freight?

    Note - I don't have this problem as I am Australian.
  • lorenfellorenfel Posts: 38
    Brain Burst
    Slight correction - there's 0 duty - its all IETF and GST - sorry.
  • CgpnzCgpnz Posts: 455
    edited September 2014
    whatsmyduty.org.nz

    goods go under the 'computer' category that covers any stuff that plug into/on a computer if not under
    special peripheral items.

    The price is simple 350+70usd. I don't know how you can wrangle any other figure.

    To go under 330 aussie dollars you would have had to get 0 shipping cost.
    Given 1 aud = 0.886 usd this is not even close.
  • lorenfellorenfel Posts: 38
    Brain Burst
    If customs determine there has been an error resulting in avoidance or shortfall in the GST due - the standard penalty is $200 per item (over and above the $124 GST).

    If it were to be found to be a deliberate attempt to avoid paying GST the current maximum penalty is $50K - presumably this would not be applied per item.

    It appears any error would be deemed the responsibility of the exporter but it is unclear whether you (the importer) will be allowed to pay the correct GST and receive the item whilst customs deals with Oculus over the issue of penalties.
  • CgpnzCgpnz Posts: 455
    Vercci wrote:
    Cgpnz wrote:
    I wonder if NZ customs does goods seisure on imports that violate the customs act.
    Giving the wrong price (a price they know) to avoid the $60 threshold would fit that.
    Having forked out $110 nzd I have absolutely no sympathy to you.
    Who is that directed to?
    Sorry my sympathies indeed to those who immediately tried to give the correct price.
    Hopefully you can get out of this nasty situation.
Sign In or Register to comment.