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Official DK2 Shipping Update (Oct 28th 2014)

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Comments

  • MrcandleguyMrcandleguy Posts: 13
    NerveGear
    Was on pending for two weeks and now it's been on processing for a few days! This has officially been the longest 2 and a half weeks of my life. The sending of the batch can't be that much longer can it?!
  • bigmattbigmatt Posts: 1
    NerveGear
    Ordered: Jan 25, 2015 (from UK)
    Changed to Processing: Jan 29, 2015
    UPS tracking generated: Jan 30, 2015
    UPS scheduled delivery date: Feb 02, 2015
  • VizionVRVizionVR Posts: 3,022
    Wintermute
    Ahh... I remember these days. Anxiously waiting for my Rift to arrive. So naive to the ways of VR, so innocent, so unbiased toward SDE and FOV. It seems so long ago...sigh.
    Not a Rift fanboi. Not a Vive fanboi. I'm a VR fanboi. Get it straight.
  • LFJRLFJR Posts: 3
    Would someone be kind to look into my order status? I have an email saying it's ready to ship on the 27th. My account has been debited, however the site says Pending and there are no details. Thanks ahead of time.
  • TortriTortri Posts: 23
    Brain Burst
    LFJR wrote:
    Would someone be kind to look into my order status? I have an email saying it's ready to ship on the 27th. My account has been debited, however the site says Pending and there are no details. Thanks ahead of time.

    I can't look into it for you but I know a way to find out what packages are going to your address. Go to UPS.com and sign up for UPS My Choice (free) once you're all signed up it'll inform you when a package is going to your address. You don't have to input any tracking numbers or anything it'll do it automatically.

    So if they already sent it but didn't update their website this might help you with your problem.

    edit: I live in Maryland, i don't know if UPS My Choice is an option outside of the USA.
  • LFJRLFJR Posts: 3
    Great idea! Unfortunately, I don't think it has been shipped yet. Hopefully this week since the money cleared my bank already.
  • Ordered: 17th Jan
    Status as of 2nd of Feb: Pending (same as 17th of jan)

    I thought I was just being impatient checking my email everyday, but now I see it's completely reasonable considering how fast other people have recieved theirs.

    I bet cyber can get my order through though!

    Stoked to add oculus support for my game, can't wait!
  • BasaaBasaa Posts: 8
    Cybereality: just out if curiosity. Why is the estimated shipping time 1-2 weeks? You have mentioned that there is stock available all around the world right? Do you ship out in batches like every week or is there another reason?
  • Please ignore the "pending inventory" message. We have stock in all regions. This message is outdated and was never updated. It just takes a few days or so to process the order. Sorry for the confusion.

    @Basaa Cybereality already answered this, actually. It's merely an outdated message. :D
  • BasaaBasaa Posts: 8
    Yes, I know. My question is WHY it takes a few days (or 1 / 2 weeks) to process an order? If there is stock in all regions, what prevents Oculus to ship the same day as you order?
  • ZiwdonZiwdon Posts: 6
    Brain Burst
    iAbstract wrote:
    Ordered: 17th Jan
    Status as of 2nd of Feb: Pending (same as 17th of jan)

    I thought I was just being impatient checking my email everyday, but now I see it's completely reasonable considering how fast other people have recieved theirs.

    I bet cyber can get my order through though!

    Stoked to add oculus support for my game, can't wait!

    That's a lot of waiting :| .
    Ordered mine on the 30th, hope it doesn't take that long.
  • rbentley76rbentley76 Posts: 5
    NerveGear
    I ordered mine on the 27th and still pending for Maryland. I am so looking forward to it getting here.
  • TortriTortri Posts: 23
    Brain Burst
    rbentley76 wrote:
    I ordered mine on the 27th and still pending for Maryland. I am so looking forward to it getting here.


    From Maryland (SOMD)

    Ordered: 22 January

    Expected Delivery Date: 4 February
  • rbentley76rbentley76 Posts: 5
    NerveGear
    Tortri wrote:
    rbentley76 wrote:
    I ordered mine on the 27th and still pending for Maryland. I am so looking forward to it getting here.


    From Maryland (SOMD)

    Ordered: 22 January

    Expected Delivery Date: 4 February[/quote

    Sweet I hope mine gets here just as quick SOMD also :D
  • LKostyraLKostyra Posts: 263
    Just giving the info out there, in case someone needs this

    Location: EU, Poland
    Order placed: January 26th
    Processing: February 2nd

    I guess it will arrive by the end of this week. Sweet! :D
    DK1: Received
    DK2: (Jan 26) Pending => (2nd Feb) Processing => (3rd Feb) Shipped => (6th Feb) Received
    CV1: (Jan 6) Pending
    Rig: i7 4770 / GA-Z87X-D3H / GTX 760 / 16GB RAM
  • Ziwdon wrote:
    iAbstract wrote:
    Ordered: 17th Jan
    Status as of 2nd of Feb: Pending (same as 17th of jan)

    I thought I was just being impatient checking my email everyday, but now I see it's completely reasonable considering how fast other people have recieved theirs.

    I bet cyber can get my order through though!

    Stoked to add oculus support for my game, can't wait!

    That's a lot of waiting :| .
    Ordered mine on the 30th, hope it doesn't take that long.

    Apparently they canceled my order awhile ago, and just didn't tell me!

    You definitely won't have to wait this long.
    It was just terrible customer service, time to replace my order, since there's no other seller of this type of equipment -_-
  • ZiwdonZiwdon Posts: 6
    Brain Burst
    iAbstract wrote:

    Apparently they canceled my order awhile ago, and just didn't tell me!

    You definitely won't have to wait this long.
    It was just terrible customer service, time to replace my order, since there's no other seller of this type of equipment -_-

    Really? Well that's a bummer. :?
    Did they gave any reason at all or was it just a mistake?
  • LFJRLFJR Posts: 3
    Is it normal to have the full amount debit your account and still be pending? It's been a few days now.
  • Ziwdon wrote:
    iAbstract wrote:

    Apparently they canceled my order awhile ago, and just didn't tell me!

    You definitely won't have to wait this long.
    It was just terrible customer service, time to replace my order, since there's no other seller of this type of equipment -_-

    Really? Well that's a bummer. :?
    Did they gave any reason at all or was it just a mistake?

    Yeah :(
    It was due to mismatching billing/shipping address, which is a reasonible decision for canceling.
    However, normally customer service lets you attempt to resolve it before canceling, so it made me a little vexed.

    Oh well, just gotta reorder with matching info.
  • LFJR wrote:
    Is it normal to have the full amount debit your account and still be pending? It's been a few days now.

    If I remember correctly, cyber said the ordering system is old. So it's most likely in proccessing stages (this is just supposition though).

    I would pm cyber to make sure.
  • altrioxaltriox Posts: 5
    NerveGear
    Do we know when batches are shipped out? I went from Pending to Processing last night, and I'm now waiting on shipping. Looking at previous posts, it seems that Fridays is the typical shipping day.
  • Ordered from the US on January 31st, it's still Pending, I hope it doesn't take too long.

    Just now my order went from Pending to Ready.

    I can't wait to start working with this hardware, as well as sharing my experience using it with thousands of people in my gaming community. :)
  • TortriTortri Posts: 23
    Brain Burst
    Of course there's weather delays for my package.... :-(
  • ZiwdonZiwdon Posts: 6
    Brain Burst
    edited February 2015
    Do you get a notification once it gets past the "Pending" phase?

    Edit: I guess we do. Just got a notification saying my order is ready to be shipped! :D
    Edit2: Just for the record...

    Location: Portugal
    Ordered: Jan. 30th
    Processed: Feb. 4th
    Shipped: Feb. 5th
    Expected: Feb. 10th
    Delivered: Feb. 10th
  • tehrusselltehrussell Posts: 6
    NerveGear
    hopefully mine gets shipped out this week would be nice :D

    Ordered Jan 29th
    Status Pending
  • robinsbdrobinsbd Posts: 1
    NerveGear
    Illinois

    Ordered: Jan 20th
    Shipped: Jan 29th
    Delivered: Feb 3rd
  • oXisoXis Posts: 12
    Ordered: Feb 2
    Processed: Feb 3
    Shipped: Feb 5
    Expected: Feb 9

    I live in Dublin, Ireland. Hopefully, I'll get my DK2 next week \o/
  • IndustryLeechIndustryLeech Posts: 8
    Brain Burst
    Feb 3rd - Ordered
    Feb 3rd - Payment processed
    Feb 4th - Checked out for shipping to be shipped in next Batch
  • IndustryLeechIndustryLeech Posts: 8
    Brain Burst
    Do we get tracking numbers when the kits ship?
  • molstermolster Posts: 25
    Brain Burst
    Ordered yesterday
    It is now ready to be sent in next batch!!
    ( which I hope is tomorrow more than anything)

    To the guy above me, yes, we will get tracking numbers once it has shipped
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