01-11-2016 05:24 PM
01-12-2016 06:08 AM
"Nacho_Odinson" wrote:
Exactly, we are not tricking anyone. It is listed that Oculus ships to Spain. Im sure its a missunderstanding, but it really is tiresome trying to have a response from Oculus. Right now, consumer support is almost non existent.
01-12-2016 06:24 AM
01-12-2016 06:37 AM
"Lumous" wrote:
I don't live in Spain but if Oculus thinks that Canary Islands are not part of Spain that's just simply wrong. And saying that people in Canary Islands try to "trick" getting the Rift into their islands is laughable at best. At least if they don't ship to certain part of a country, they definitely should inform about it. I live in Finland and I imagine people in Ahvenanmaa/Åland Islands would be pissed as fuck if they wouldn't get what they ordered. Oculus needs to get their shit together and especially their customer support.
01-12-2016 06:38 AM
"spikerules" wrote:"cybereality" wrote:
International logistics is very complicated. It's not as easy as adding another country to a drop-down list.
We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?
The question should not be what THEY do, but what YOU SHOULD do to fix it. Send them the thing they paid for and make sure their country is listed and stop discrimination against them because your company thinks you won't get enough business from that particular country to make it worthwhile. Canary Islands is a Spanish Island... why on earth would this be a TRICK? If your company lists SPAIN it should be able to go to SPAIN. So I'm not even sure why this is an issue?
The logistics can be complicated? It's not like you invented the product yesterday. It should have been made uncomplicated ages ago. You've been shipping dev kits for how long now?
I find your tone extremely rude too. You're calling it a "trick" like they are trying to trick you? No they just want the product you have advertised the MASSES ONLINE. What a condescending git... you actually work for Oculus? Wow HR needs to be informed.
01-12-2016 06:47 AM
"Syrellaris" wrote:"spikerules" wrote:"cybereality" wrote:
International logistics is very complicated. It's not as easy as adding another country to a drop-down list.
We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?
The question should not be what THEY do, but what YOU SHOULD do to fix it. Send them the thing they paid for and make sure their country is listed and stop discrimination against them because your company thinks you won't get enough business from that particular country to make it worthwhile. Canary Islands is a Spanish Island... why on earth would this be a TRICK? If your company lists SPAIN it should be able to go to SPAIN. So I'm not even sure why this is an issue?
The logistics can be complicated? It's not like you invented the product yesterday. It should have been made uncomplicated ages ago. You've been shipping dev kits for how long now?
I find your tone extremely rude too. You're calling it a "trick" like they are trying to trick you? No they just want the product you have advertised the MASSES ONLINE. What a condescending git... you actually work for Oculus? Wow HR needs to be informed.
Yet he is right. You need to understand that even though the canary islands are part of spain they are also autonomous. To get it there you will have to adress it as such. Selecting just Spain will get it to the mainland but from there own Spain will take ages in figuring out what part of spain it needs to go to and make extra costs in doing so. Hence packages get lost.
01-12-2016 07:08 AM
01-12-2016 08:08 AM
"Saffron" wrote:
Again, that's like saying that Hawaii isn't U.S. just because it's a group of islands :lol: :lol:
Do Oculus think that all hawaiians are tricking shipping companies by saying that they live in the USA? 😄
01-12-2016 08:15 AM
01-12-2016 08:18 AM
01-12-2016 09:02 AM
"spikerules" wrote:
Yet they put a SPAIN as an address in their mail and have a SPANISH postcode. For example Av**ida de Br...., 16
3****0 A***E, Tenerife, Spain.
How can it NOT get to the right address?