Order Status Updates?

Focux · March 2016

Let me start by saying it's awesome that the rift is shipping and even more awesome that Oculus is giving back to the people who first supported them by supporting them first with the "free" rifts.

I'll try to make this short. Is there any expected email beyond the 1-3 weeks update email that went out? I know that pre-orders will be shipping hopefully sometime this week but it's been agonizing holding my breath for any sort of news on my order. I had my order confirmation 1 minute after pre-orders went live and have an order number 613000025XXXXX.

I know people will probably tell me to be patient but I snapped and wrote this post anyway. My gripes with this pre-order has been that there has been virtually no concrete information coming from Oculus in regards to when people can expect their orders. We've gotten vague information about "the first batch" of orders being sent out later this week but apart from the initial time frame on the original order page it's up to people's best guess as to when their particular order will be shipped. Does "the first batch" refer to particular range of order numbers? Has anybody received any additional emails in regards to pre-orders being shipped? I've seen virtually no information for pre-orders.

I guess I'll just keep holding my breath that my order was early enough to be shipped sometime this week but any extra info would be greatly appreciated. Thank you.

benplace · March 2016

Palmer said the first batch of pre orders would probably go out tomorrow.

maxpare79 · March 2016

benplace said:

Palmer said the first batch of pre orders would probably go out tomorrow.

Probably...

Focux · March 2016

benplace said:

Palmer said the first batch of pre orders would probably go out tomorrow.

But what does "first batch" mean? That's the question.

tranceology3 · March 2016

First batch of second wave of kickstarters.

But for reals he did say pre-orders, let's hope it's a massive chunk.

benplace · March 2016

I don't think they want to over promise things and then back track like they have had to do before.

Zuh · March 2016

benplace said:

I don't think they want to over promise things and then back track like they have had to do before.

Yeah but lack of informations is other bad extremum.

Focux · March 2016

benplace said:

I don't think they want to over promise things and then back track like they have had to do before.

I get that, but I think it's equally as irresponsible to be so silent about things. Also, over-promising at this point seems pretty hard to do... They should know which orders they're sending out by now and if not they need to communicate what has gone wrong. We're beyond the point of making promises, now it should just be status reporting.

Yes, I know, I'm very impatient. It could be a couple days away or it could be months. I'm just looking for some peace of mind after the odd message about pre-orders shipping later.

fwy5505925 · March 2016

613000025XXXXX here and I didn't even receive the 1-3 week email. What am I supposed to do?

Lionreza · March 2016

fwy5505925 said:

613000025XXXXX here and I didn't even receive the 1-3 week email. What am I supposed to do?

wait my child for it is all you can do..

Focux · March 2016

Lionreza said:

fwy5505925 said:

613000025XXXXX here and I didn't even receive the 1-3 week email. What am I supposed to do?

wait my child for it is all you can do..

It might be all that we can do but Oculus can do something different. That's the point of my post.

notsram · March 2016

benplace said:

Palmer said the first batch of pre orders would probably go out tomorrow.

True, but he also said on Friday 25th that pre-orders were starting to ship. And Oculus have been saying for weeks that pre-order shipping would start on the 28th. Both those dates have come and gone without a single pre-order being charged, let alone shipped. Maybe tomorrow will be different, but I think there's a problem they're not telling us about.

notsram · March 2016

CardinalStorm said:

notsram said:

True, but he also said on Friday 25th that pre-orders were starting to ship. And Oculus have been saying for weeks that pre-order shipping would start on the 28th. Both those dates have come and gone without a single pre-order being charged, let alone shipped. Maybe tomorrow will be different, but I think there's a problem they're not telling us about.

I reckon Palmer was celebrating last weekend and the office party spilled out into the warehouse. The team thought it would be a laugh to all wear a Rift, pretending they were some kind of drunken cyborg army. Sixteen torn up pallets later and the entire Oculus staff is running around the warehouse, laughing as they re-enact an old Dr Who vs the Cybermen episode.

Palmer's been in the warehouse ever since, weeping as he tapes up creased boxes and wipes clean peripheral parts, strewn all over.

That's as good a theory as any of the others out there!

Zuh · March 2016

May be problem with the pricing since they didn't charge anyone yet.

Focux · March 2016

Zuhook said:

May be problem with the pricing since they didn't charge anyone yet.

Yup, pre-orders gotta make up for the lost revenue giving away free rifts to the backers. Certainly explains the price hike. :P

I kid of course, it's awesome that they're giving back to the original supporters.

notsram · March 2016

Zuhook said:

May be problem with the pricing since they didn't charge anyone yet.

That's what I'm hoping. A few days delay due to charging problems is a lot easier to take than a delay of weeks/months because they don't have enough stock.

sambeckett · March 2016

Just got an update 5:25 PM EST 3-29

Hi XYZ,

Your order has been processed and your Rift is almost on its way! Look for a shipping confirmation email with tracking information soon.

Please keep this email handy for reference. If you have any questions or concerns about your order, please contact Oculus Support.

Order Status

Shipped

Tracking #

(TBA when your order ships)

Tankshell · March 2016

Focux said:

Zuhook said:

May be problem with the pricing since they didn't charge anyone yet.

Yup, pre-orders gotta make up for the lost revenue giving away free rifts to the backers. Certainly explains the price hike. :P

I kid of course, it's awesome that they're giving back to the original supporters.

Have they actually given away any free rifts to backers yet? Seems like ZERO Kickstarter backers in Europe/Australia/Rest of world have even had a shipping email yet, let alone received a Rift!

Just a few lucky gits in the US so far

maxpare79 · March 2016

Have you guys seen the Micheal Keaton flick Gung Ho? lol where he needs to built an X amount of car before a certain date to please the new japanese ownership, and he ends up building tons of empty cars instead

maybe thats what is happening inside the Rift factory lol

Sarlin · March 2016

null
@sambeckett
What was your order number sam, and what state/country?

Focux · March 2016

Tankshell said:

Focux said:

Zuhook said:

May be problem with the pricing since they didn't charge anyone yet.

Yup, pre-orders gotta make up for the lost revenue giving away free rifts to the backers. Certainly explains the price hike. :P

I kid of course, it's awesome that they're giving back to the original supporters.

Have they actually given away any free rifts to backers yet? Seems like ZERO Kickstarter backers in Europe/Australia/Rest of world have even had a shipping email yet, let alone received a Rift!

Just a few lucky gits in the US so far

I assumed the people who are posting about setting up rifts are the backers who got theirs first since they were already shipped. My friend at work who was a backer got his today.

@sambeckett

Did you order a rift or are you expecting it as a kickstarter backer?

ECastro · March 2016

I ordered as soon as it went live, order number 613000033XXXXX and I haven't received any email regarding shipping either. Hopefully tomorrow brings better news!

Focux · March 2016

Still, would be nice if they could give any info on shipping, even just so much as saying orders 24xxxxx through 25xxxxxx will be shipping. Or even less, just any info would be nice instead of waiting in the dark on a $700+ order.

Hanover · March 2016

It could be that they're over-nighting them. They might have to book something like that on a specific day if it's a lot of shipments.

Mike1 · March 2016

I think its odd, but I wondering if they will hammer our 1000+ shipments all in one go. I dont understand how and why that would happen. But speculation for processing and shipping for preorderers tomorrow...

comixcroz · March 2016

Maybe they are planning an April Fools Joke of some kind...

ZachSny · March 2016

26XXXXX and only received the 1-3 weeks email. Should hopefully see something tomorrow, but even with all of this excitement I can say I'm pretty patient for the release of CV1. At least more that I thought I would be..

Nobbs66 · March 2016

I have a feeling that many orders with the April estimate will be in mid to late May at this point. Quite a few kickstarter backers haven't recieved their Rifts, so I doubt many April estimates will actually be in April.

Focux · March 2016

Nobbs66 said:

I have a feeling that many orders with the April estimate will be in mid to late May at this point. Quite a few kickstarter backers haven't recieved their Rifts, so I doubt many April estimates will actually be in April.

Well what I've noticed is that a lot of the backers getting the rift already have been in the US. I haven't actually heard about anybody outside the US receiving their rifts. From a greedy statement I hope the US preorders don't wait for a worldwide backer fulfillment before shipping. Haha

That said, hope they get their shipping stuff sorted out or at least let us know what's going on. This is not safe for my health...

MVIVID · March 2016

Here's my status just to add to the mix.. I'm also part of the initial 613000025XXXXX group, order was processed and completed 7 min after pre-orders began. Since my Jan 6th pre-order confirmation email, I've received an email on March 24th with a subject title of "Your Rift is Shipping Soon!" saying basically, Hi XYZ, your Rift is almost ready to ship, your order will be processed in the next 1-3 weeks, .."for some customers actual ship date may differ from the estimate you saw when ordering".. (direct quote) with a checklist of "make sure's". Things like check to make sure you have the correct billing info, payment info, that your PC is Rift ready, HDMI port ready, etc.. After that March 24th email I haven't heard anything since. No emails about transactions or tracking numbers. Nothing. I'm hopeful, which I know is pointless, but if it says they're starting mid-week this week, which in my mind means Wednesday, like tomorrow Wednesday.. then we should start seeing progress tomorrow or Thursday at the latest. I hope everyone who's been reading this thread, especially those at the front of the line, would come back here the minute they get any sort of updates. Please and thanks!

Focux · March 2016

MVIVID said:

Here's my status just to add to the mix.. I'm also part of the initial 613000025XXXXX group, order was processed and completed 7 min after pre-orders began. Since my Jan 6th pre-order confirmation email, I've received an email on March 24th with a subject title of "Your Rift is Shipping Soon!" saying basically, Hi XYZ, your Rift is almost ready to ship, your order will be processed in the next 1-3 weeks, .."for some customers actual ship date may differ from the estimate you saw when ordering".. (direct quote) with a checklist of "make sure's". Things like check to make sure you have the correct billing info, payment info, that your PC is Rift ready, HDMI port ready, etc.. After that March 24th email I haven't heard anything since. No emails about transactions or tracking numbers. Nothing. I'm hopeful, which I know is pointless, but if it says they're starting mid-week this week, which in my mind means Wednesday, like tomorrow Wednesday.. then we should start seeing progress tomorrow or Thursday at the latest. I hope everyone who's been reading this thread, especially those at the front of the line, would come back here the minute they get any sort of updates. Please and thanks!

Yeah, but they left it very open to failure. They said probably Wednesday which could mean as late as Friday. And who knows what could happen between now and then.

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