03-31-2016 03:30 PM
Hello,
Thanks for reaching out and I can see that you got in early on order day!
I don't have a window into exact ship times and locations for the Rifts, but keep an eye on your email.
Once your device is scanned you will get an email saying you were charged, and tracking information for your shipment.
Thanks for your patience while we prep all our devices to go out to our excited customers.
Regards,
Michelle
Oculus Support
03-31-2016 03:34 PM
03-31-2016 03:39 PM
03-31-2016 04:03 PM
notsram said:
Unfortunately, it's not at all uncommon for support staff, especially those whose job it is to respond to email queries, to have little real knowledge. If they don't know the answer (or aren't allowed to give it), their task is to politely provide a response such as this which may sound reassuring, but actually provides zero information.
The best way to (sometimes) obtain a response is to telephone the support centre. That way you can speak to the person responding and, if their response doesn't satisfy you, you can ask to speak to someone further up the chain who may know (or be authorised to give) more information.
Only problem here is that Oculus don't have a telephone support line. So, basically, until they chose to give more info, all the emails in the world won't get us anywhere.
03-31-2016 04:16 PM
Being able to assemble 100 rifts per hour does not mean they have the parts to assemble 175,000 rifts.
03-31-2016 04:31 PM