I can't install the new Oculus software to go with my release Rift that just arrived. I get the "Sorry we encountered an error during installation."
Having to download this entire 800 meg file ever time is not good. Not being able to set the install directory also not good.
I read some of the other threads with install issues. I use Norton 360, which manages the windows firewall. I tried disabling it, but i still get this error.
Any fixes for this yet?
Here is what the log says... what does code 104 mean?
[Debug] [3/31/2016 12:27:21 AM] Installing 'Visual C++ 2013' redistributable.
[Debug] [3/31/2016 12:27:30 AM] Process C:\Users\Shane\AppData\Local\Temp\OculusSetup-13209861-a091-40e5-a9ad-d35dc42b6c2e\visual-cpp-2013.exe exited with code 0 (success).
[Debug] [3/31/2016 12:27:30 AM] Installing 'Visual C++ 2013 x86' redistributable.
[Debug] [3/31/2016 12:27:52 AM] Process C:\Users\Shane\AppData\Local\Temp\OculusSetup-13209861-a091-40e5-a9ad-d35dc42b6c2e\visual-cpp-2013-x86.exe exited with code 0 (success).
[Debug] [3/31/2016 12:27:52 AM] Installing 'Visual C++ 2015' redistributable.
[Debug] [3/31/2016 12:28:13 AM] Process C:\Users\Shane\AppData\Local\Temp\OculusSetup-13209861-a091-40e5-a9ad-d35dc42b6c2e\visual-cpp-2015.exe exited with code 0 (success).
[Debug] [3/31/2016 12:28:13 AM] Install 'Install necessary redistributables.' succeeded.
[Debug] [3/31/2016 12:28:13 AM] Total files inside Oculus directory: 0 files
[Debug] [3/31/2016 12:28:13 AM] Initial RmGetResut: 0, number: 0, reason 0
[Debug] [3/31/2016 12:28:13 AM] Install 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' succeeded.
[Debug] [3/31/2016 12:28:13 AM] Installing oculus-runtime.
[Debug] [3/31/2016 12:28:14 AM] Process C:\Program Files (x86)\Oculus\Support\oculus-librarian\OVRLibrarian.exe exited with code 104 (failure).
[Debug] [3/31/2016 12:28:14 AM] Install 'Install all downloaded packages.' failed.
[Warning] [3/31/2016 12:28:14 AM] Rolling back installation.
[Debug] [3/31/2016 12:28:14 AM] Uninstall 'Install all downloaded packages.' succeeded.
[Debug] [3/31/2016 12:28:14 AM] Total files inside Oculus directory: 4 files
[Debug] [3/31/2016 12:28:14 AM] Initial RmGetResut: 0, number: 0, reason 0
[Debug] [3/31/2016 12:28:14 AM] Uninstall 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' succeeded.
[Debug] [3/31/2016 12:28:14 AM] Uninstall 'Install necessary redistributables.' succeeded.
Thanks!
Comments
I do not see the Windows Firewall service listed under services. Is it actually listed as that?
If I run Windows Firewall I get this.
If you right click on the Norton 360 icon, you get this menu. I tried disabling Smart Firewall, and Auto-Protect.
I also set the firewall to allow OculusSetup.exe.
I tried installing again after this, and still get the same error.
I also looked at the Norton 360 history after this install failed, and nothing new shows up.
I also did right click run as Administrator.
Still same error.
Thanks
Process C:\Program Files (x86)\Oculus\Support\oculus-librarian\OVRLibrarian.exe exited with code 7 (failure).
Only thing I see in the event viewer is Event 7024, Service Control Manager
Cannot install runtime at all, have tried much googling and followed all suggestions. So frustrating that you need to download the data each time it fails.
Have downloaded the installer data about 20 times now, really time-consuming, please provide a redist installer that doesn't download anything.
Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
Here's the log, last entry seems to be consistently issues with deleting files from the temp folder:
...
[Debug] [29/06/2016 00:04:00] Installing oculus-runtime.
[Error] [29/06/2016 00:04:16] Librarian exited code 104
[Debug] [29/06/2016 00:04:16] Install 'Install all downloaded packages.' failed.
...
[Error] [29.06.2016 12:51:19] Librarian exited code 7
[Error] [29.06.2016 12:51:19] Installation likely failed due to antivirus software
Don't know if that reason is true. I have antivirus running all the time and very few software installations have problems with it. I run a managed PC here at office and cannot disable antivirus completely.
This problem prevents the rift from being used inside our company (>70.000 people)!
Installing oculus-runtime.
[Error] [11.09.2016 7:55:49] Librarian exited code 104
[Debug] [11.09.2016 7:55:49] Install 'Dawn.Setup.InstallPackagesStep' failed.
Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV