04-27-2016 12:25 PM
So for the last week and a half, the left eye on my CV1 has
had a column of stuck green pixels. Worked
fine for the 4 days I had it previous to that.
Nothing seems to have triggered it.
I just put the headset on one morning and it was there). Here’s an example:
Apologies for the bad iphone photography, It's a lot more vivid in person.
On the rare occasion, it flickers in and out, or shifts to a
dark grey / red. It has disappeared
completely twice, only to come back after about half an hour of play. This all happens at random, and seemingly not
in connection to any of the troubleshooting steps I’ve taken:
-Run Full Setup again
-Reinstall Oculus Home
-Reinstall latest Nvidia Drivers (clean)
-Update USB drivers
-Tried every combination of usb port
-Reseat HDMI cable (both headset and gpu ends)
-Use passive DVI to HDMI Adapter
-Use passive Displayport to HDMI Adapter
-20 min to 1 hour sessions of watching this stuck pixel
video: https://youtu.be/ZjdrMuKpaCI
(via Virtual Desktop)
-20 min sessions watching Jscreenfix (via Virtual Desktop
-Tried with another PC (below spec)
I know a few others have had issues in the same ballpark as
this. Anyone found a solution or can
recommend any other troubleshooting steps?
I have contacted support.
I’m trying not to be too negative about the situation as I understand
they’re swamped and I’m sure everyone as an individual is trying their hardest
over there. But other than an initial “thanks
for contacting us” response and someone asking if I’ve tried reseating the hdmi
cable, I haven’t heard anything in over a week.
In the meantime, I’ve updated them with my troubleshooting attempts and
requested an RMA. It really feels like
it must be a problem with the headset at this point.
I’m somewhat new to VR (only tried cardboard
previously). The first few days with the
Oculus we’re truly amazing. Since the
problem occurred though, I’ve only used it for troubleshooting as the green
column is immersion breaking and I don’t want to ruin any experiences by playing
through it. I’ve been looking forward to
demoing it for others but haven’t cause I don’t want them to experience VR for
the first time in this way. Really
disappointed.
04-27-2016 01:00 PM
04-27-2016 03:54 PM
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05-09-2016 01:44 PM