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RMA Rift, Received New Unit, Defective Also. - Full PM conversation page 20

oOunknownuserOo
Expert Protege

I'm all out of options already for this thing.  I used it for about 20 minutes and it was pretty damn sweet,  much better than the DK1 / DK 2.   It seems like you have the same tinkering issues as you did with the previous devices to get it to work though. 

All items are connected and the oculus home shows connected.   However I do not have any display, the light stays orange.  I rebooted over and over,  I removed the monitor cable.  I switched the monitor cable to where the rift is plugged in to ensure that port is working.   All is working on the PC but the display for the rift.   I have plugged and unplugged the usb - like I said everything says its working.

I'm giving up because sure its a CDN $950 device, but I've had this thing for almost 12 hours now and was able to used it for maybe 25 minutes.   I think my time is going to become more valuable if this continues.

I tried another PC and same thing.


668 REPLIES 668

oOunknownuserOo
Expert Protege


We actually don't have the tracking number yet, but I'll have someone message you when we do. Thanks.


I C.   So the question is,  was this shipped out as promised.   Or is it in a large queue to be shipped??

oOunknownuserOo
Expert Protege


You know the colloquial definition of insanity is right???


Yup!   but if I just keep at it something may change.

LOL!!!!


OpticKing
Expert Trustee




You know the colloquial definition of insanity is right???


Yup!   but if I just keep at it something may change.

LOL!!!!




I tip my hat to you sir, being patient and civil and even managing to keep a sense of humor. I think a lot of people on these forums could learn a lesson from this thread.

cybereality
Grand Champion


Let's see if you can break the world record and get a third non-working Rift.


Well, that actually happened with DK1. We had one customer literally get 3 (yes, 3) dead DK1s in a row. Needless to say, I personally tested the 4th one to make sure it was absolutely perfect before sending it out. Hopefully, that won't happen in this case.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

oOunknownuserOo
Expert Protege




Let's see if you can break the world record and get a third non-working Rift.


Well, that actually happened with DK1. We had one customer literally get 3 (yes, 3) dead DK1s in a row. Needless to say, I personally tested the 4th one to make sure it was absolutely perfect before sending it out. Hopefully, that won't happen in this case.


Uh, yeah "hopefully" is the keyword in my case.

I would much rather put this all behind me,  and start enjoying the product.

GoldenRetroGames
Heroic Explorer
I really hope I don't have so much trouble getting my Rift replaced with a working unit.

https://forums.oculus.com/community/discussion/35544/graphics-distortion-in-left-screen-defective-ri...

From what I've been hearing, I probably have a week or so to wait before I hear back from support.

oOunknownuserOo
Expert Protege
***Update***

Just received tracking confirmation from Fedex and my replacement cable should be here tomorrow by noon.

Kinda funny though,  since I received 2 tracking confirmations from Fedex the other is for a box to RMA the defective cable which should be here tomorrow by 10:30am.    

So I will be back tomorrow to let everyone know if @cybereality needs to special hand pick / and test a new unit to ship to me.

Lets hope I can play all that porn tomorrow.

I mean watch games,

sh*t you know what I mean!

 😉 

Let's hope it just works.









Scheduled delivery:



Wed, 5/4/2016 by 12:00 pm


Chivas
Expert Protege
Good luck  oOunknownuserOo

Rift shipped on the 11th of April
Took me about ten days (including two day waits for email replies) till the 22nd to prove the trouble was in the Rift
Took another five days to get the shipping label, plus another two before I could ship on Monday May 4th.
Just realized it was a ground shipping label, which will take another week.
Probably another week for them to test the unit before they send a new Rift.
Then another week or more of shipping time, if they go ground shipping again which will also add even more  time going thru the boarder.
So the process will be over six weeks, which is unacceptable.
I offered to pay for another Rift if they could send it out now, and reimburse me when they receive the RMA.  I will see how that goes.


oOunknownuserOo
Expert Protege

Chivas said:

Good luck  oOunknownuserOo

Rift shipped on the 11th of April
Took me about ten days (including two day waits for email replies) till the 22nd to prove the trouble was in the Rift
Took another five days to get the shipping label, plus another two before I could ship on Monday May 4th.
Just realized it was a ground shipping label, which will take another week.
Probably another week for them to test the unit before they send a new Rift.
Then another week or more of shipping time, if they go ground shipping again which will also add even more  time going thru the boarder.
So the process will be over six weeks, which is unacceptable.
I offered to pay for another Rift if they could send it out now, and reimburse me when they receive the RMA.  I will see how that goes.





Sorry dude, this process is a real pain that is for sure.  I offered to pay for another as well upfront but they cannot do that.

It also seem as if they are shipping ground now,  when I received my new device it was ground.  However this return was next day but is probably minimal costs due to weight.

The process is what it is until something changes.  I just seriously hope we all get functioning units as this day 1 Rift is not so day 1 anymore.

GoldenRetroGames
Heroic Explorer
Wait a sec ... They only provide a return label with ground shipping and want to wait to receive the return before sending a replacement? That's crazy! At that rate, I won't have a working unit for at least another month! If that's how it's going to be, I'll just ask for a refund for my defective unit.