05-10-2016 11:18 AM
05-10-2016 03:49 PM
05-10-2016 03:51 PM
notsram said:
Most certainly, they should have said 'sorry' more often. Words are free, but go a long way towards soothing ruffled feelings. If I'd had more communication from Oculus simply apologising for the delays, they would probably still have my order. Free games? I'm not so sure. If Rift really is being sold at close to cost, Oculus need to sell a lot of games to start making money.
05-10-2016 03:52 PM
Nobbs66 said:
notsram said:
Most certainly, they should have said 'sorry' more often. Words are free, but go a long way towards soothing ruffled feelings. If I'd had more communication from Oculus simply apologising for the delays, they would probably still have my order. Free games? I'm not so sure. If Rift really is being sold at close to cost, Oculus need to sell a lot of games to start making money.
If they wanted to sell more games, then they should have opened up Vive support on day 1.
05-10-2016 03:55 PM
05-10-2016 03:56 PM
05-10-2016 03:57 PM
JED44 said:
@Percy1983 A sign of ignorance is refusing to acknowledge issues right infront of your face.
1) Quote Irebe - " First set of Rifts are going out slower than we orig estimated, so we're giving free shipping for all pre-orders, including international." - keyword giving, nowhere does it say that our expedited shipping (the only option ever given) would be taken away. We originally paid for that shipping, so no rational person would think. well I guess free shipping means they aren't going to go with only method we have been told they are using so far.
EDIT - The email says "we'll be covering shipping and handling costs for all orders placed through today." covering meaning they will pay the bill we already had. meaning we keep our expedited shipping
2) Even then, they didn't inform us that they would be changing shipping to ground until people starting noticing and called them out.
3) We were told we would get shipping dates 'soon" after preorders opened, March 28th no shipping dates.
4) We were told pre orders and kickstarters would be shipping out friday and monday the 28th, well, except for that one guy in Alaska. that didn't happen.
5) We were told literally at the 11th hour on the 27th that preorders would not go out until later that week.
6) We weren't told about the component shortage or stock issues until a week or more after launch. When this is information they definitely had prior to the 28th and could've communicated to pre orders before everyone got upset because they didnt know anything about their march estimated $600+ order.
7) how about the fact we got more information from reddit then oculus about what was going on?
now, you can address any one of these concerns, or continue to ignore it like you all do. Once I was actually told about what was going on I was ok with it. April 12th I was fine with the news I wouldnt get my rift till June. All I ever wanted was some communication and transparency as to what was going on. and thats the real issue. I don't care that it is delayed or that they downgraded shipping to make it free. I care that they didnt say anything or communicate that this was happening until it was absolutely necessary to do so. That is not how you treat your customers.
05-10-2016 04:04 PM
05-10-2016 04:06 PM
05-10-2016 04:15 PM
05-10-2016 04:16 PM
JED44 said:
@notsram I actually ordered my vive as an afterthought. I thought let me get it so I dont have to decide which is better. Though I would have never thought that I would get my vive first. Even after I had CC cancellation issues. I still got my vive within two weeks. I can say I was really ticked off about that as well. HTC wasnt communicating well on that either. But they delivered in a reasonable time frame and I have to say I am enjoying it much more than I thought I would. I originally thought roomscale was a gimmick.