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Oculus Canceled order, but wont respond to support ticket

cazforshort
Expert Protege
Hello I was supposed to get my rift 5/9-19 but a few days ago I got an email saying my order was canceled. I immediately put in a support ticket. It's been days and I still haven't gotten a single response from Oculus or a reason why it was canceled.


After waiting months for my rift I can't believe this happened right when I was finally supposed to get it.
6 REPLIES 6

cybereality
Grand Champion
You'll have to speak with support. Sorry.
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cazforshort
Expert Protege
But that's my problem 😞 support won't respond.

Anonymous
Not applicable
They're swamped with tickets. It takes time

cazforshort
Expert Protege
It's just so frustrating that this would happen right when I was supposed to get it after all this time. No warning at all.

cazforshort
Expert Protege
I'm going to put in a different ticket because someone on Reddit said they responded to them 15min ago on a ticket they put in 35min ago.

cazforshort
Expert Protege
Maybe the ticket went bad