05-19-2016 02:37 AM
Just a heads up for anyone yet to recieve their Vive to check it out and act fast if you have a problem.
Thank you for contacting HTC Customer Support Center.
In regards to your reply, kindly note that we do apologize for any inconvenience caused.
In case if you are interested to send the device to be checked or repaired, please note that we will be more than happy to further assist in this case.
However, bear in mind that the repair center will return your HTC Vive unit with no faulty found as HTC updated us before that the stuck or the green pixels are from the SPECS of the HTC Vive and it will not affect the whole user experience.
Finally, it will be your decision by the end but bear in mind that we will not be able to change the fact that these pixels are from the SPECS of the HTC Vive and the repair center will send the HMD back with a quotation No Faulty Found.
We appreciate your feedback and comments.
Also, we value your time and patience.
If you have any other inquiries, don't hesitate to contact us again.
For further details, please note that you can contact us via support line or via email following the below link:
Http: https://support.htc.com/en ;
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com ;
05-20-2016 04:20 AM
05-20-2016 04:27 AM
05-20-2016 06:08 AM
05-20-2016 06:17 AM
05-20-2016 09:49 AM
05-20-2016 10:04 AM
05-20-2016 10:12 PM
05-20-2016 10:32 PM
mambo1888 said:
LeeG_UK said:
I've had the Vive for coming up to 4 weeks. The only issue I have is when I get very close to a glass door, a controller might drift slightly. As this is only a tiny area inside the play zone, it's not really a problem.
Whereabouts in the UK are you? There may be someone nearby who could assist.
Thanks Lee
Ive decided im going to sell it as the more I think about it the less I can justify having the 2 and I think the Rift will suit me better with regards to space and the games I play. Im going to mess about with it today as I dont want to sell it to someone if its faulty. I think theres a guy I worked with that has one, but hes offshore at the moment so will need to wait till he gets back to compare.
05-20-2016 10:59 PM
05-20-2016 11:52 PM
AntDX3162 said:
mambo1888 said:
LeeG_UK said:
I've had the Vive for coming up to 4 weeks. The only issue I have is when I get very close to a glass door, a controller might drift slightly. As this is only a tiny area inside the play zone, it's not really a problem.
Whereabouts in the UK are you? There may be someone nearby who could assist.
Thanks Lee
Ive decided im going to sell it as the more I think about it the less I can justify having the 2 and I think the Rift will suit me better with regards to space and the games I play. Im going to mess about with it today as I dont want to sell it to someone if its faulty. I think theres a guy I worked with that has one, but hes offshore at the moment so will need to wait till he gets back to compare.
Did you remove the protective plastic that came w/ the Vive stations?
jk
Maybe what is going on is you OCed your PC too far, most likely RAM, which is causing corruption/microcorruption that made it where Steam and the software/OS files aren't 100% installed and written correctly. Maybe the registry is also broken.
Suggestion if this has happened is to reinstall Windows with stock clocks or OC the CPU only and not the RAM.
Other problem could be you had massive ESD during you custom PC installation. You also could have used conductive paste that was accidental distributed to other parts of the board.
Other problem could also be your hardware is faulty of 1 or multiple components.