I stopped using my Gear VR for about a week (placed in a drawer), I noticed the latest update and the gear VR is not detected by the phone when inserted. It worked before the update flawlessly and I was disappointed problems from the DK1, DK2 days have come back (completely ruining the experience).
I have tried a lot to fix this and nothing has worked. Starting with:
Reset phone - didn't work
Uninstalled/reinstalled app - didn't work
Factory reset phone - Worked until the Oculus app updated again...seriously
Tried different Gear VR - still nothing on my phone S7 (at this point the problem is obviously the phone and the only thing that has changed on my phone since the last time I used the gear VR was the oculus update
I have tried my Gear VR in my mates S7 and it works like normal, back in my phone nothing
I am done with Oculus at this point, Nothing but problem after problem after poor customer service. Do one thing right and help me get my device working without waiting an eternity on a reply from customer service, thanks.
Any help from someone with similar problems please chime in!
It happen on my S7 which I bought two days ago... I play with it exactly 5 minutes with the GearVR ^^ The phone asked to install updates, so I did. But after that, he didn't recognize the GearVR headset anymore...
I did a factory reset, but it does not change anything... My Android Version is 6.0.1 Baseband version G930FXXU1AEQ Kernel Version : 3.18.14-8206888 (27 may 08:36:19)
Should we contact Samsung instead of Oculus ? Thanks in advance
I have exactly the same issue. One the Oculus app is installed my S7 refuses to detect it when plugged in. I know that it is an issue with the phone as I have tried a friends S6 in the Gear VR that works just fine.
Same thing here.. my S7 go to black screen 4 sec when plug in to the Gear VR then go back to normal interface.. Same on my S6 but screen stay black and do nothing. No Oculus Home at all.
Someone found something to go back to normal... ? I cant use gear Vr anymore and its really boring !
Same issue here with S6 on Gear VR after latest Oculus update. Gear VR asks to remove the mobile and install the applications on it. Back to square one after one day only! I think there was something wrong with the update as the phone and Gear VR were both working perfectly together yesterday.