07-11-2016 09:59 AM
07-11-2016 12:59 PM
museumsteve said:
Why would it be fair for them to refund a unit once it's been opened if there's nothing wrong with it? I see nothing wrong with them refusing this at all. I had a videogame store for 20 years and spent my life refusing people refunds because they spent a week playing a brand new console or game then saying they didn't like it and wanted their money back.
07-11-2016 01:07 PM
mr2daj said:
Yea hopefully that will be the case. I want to return it for exchange but it is getting ridiculous. Apparently I should hear back soon but im not holding my breath. 11 days and counting since the last reply.
07-11-2016 01:22 PM
07-11-2016 01:42 PM
07-11-2016 02:19 PM
mr2daj said:
you can send it back. It says so in the terms and conditions. You may have to pay/lose a 15% restocking fee. If you dont like it then sell it. you will probably make a few quid4.4 Your Right to Cancel or Return Physical Goods. You may cancel your order or pre-order of physical goods at any time prior to shipping and Order Acceptance. After shipping the goods to you, you have the right, within 30 days from the date of your receipt of the goods, to cancel our contract with you and return the goods. This right does not apply to any goods that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The goods must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the goods have been used, damaged, are missing components, or is not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.
To cancel your order or return your goods, you must inform us of your decision by following the instructions at https://support.oculus.com.
07-11-2016 02:22 PM
07-11-2016 03:09 PM
07-11-2016 03:26 PM
07-11-2016 08:31 PM
07-11-2016 08:51 PM