05-26-2016 10:12 PM
I have raise a ticket (#196309) days ago for a known cable issue, whereas the end that connects to the rift
is faulty.
Basically
when moved I receive an error saying "HDMI di-connection randomly.
Support advised to
follow: https://support.oculus.com/1114691701909297
This was last Sunday and did not fix the problem. I am still
waiting for a response. It seems to be a known issue of poor manufacturing defect
as per other post on this forum. For a £500 delayed for months’ device this is
really poor show.
I love the rift however Oculus
level of support considering the size of parent company and product price point
is terrible. Ironically you cannot even use Facebook messenger to contact
support online but essential expected to raise your own support ticket and sit
and wait with no SLA or update.
Rant over, anyone else experiencing
this level of customer dissatisfaction?
07-18-2016 06:09 PM
07-19-2016 04:49 AM
Hi Marcin,
We will make sure we continue protecting your investment with the Rift, by providing you a full warranty replacement.
Your prepaid shipping label has been processed, and should be received in your email inbox within 1-2 business days.
Please print and use that label in sending back your entire Rift unit, including all the accessories that were provided in the original box.
Once we receive and inspect your unit (typically 3-5 business days after being shipped to us), we will automatically issue the new replacement Rift to your confirmed address.
Please let us know what your findings are, upon receiving the new unit, to resolve your issue and close the chargeback.
Thank you for your time,
Benjamin
Oculus Support"
Headset was sent back on last Monday, now im waiting.
If it comes faulty i will want a refund...I think there is a flaw in the design of the headset. Top of it is very sensitive, it keeps on disconnecting from HDMI if you touch it...There must be loads of users with the same issue. Ive had this problem plus no LED lights on Oculus after 2 weeks of use. HDMI problem was from day one...:(
07-19-2016 06:45 AM
I apologize for the delay in responding to you.
We've shipped out your replacement and FedEx has attempted to deliver it once.
You can view the shipment's details here.
I've updated your original contact with those details and will mark this ticket as solved, leaving your other open.
Thanks,
---
07-19-2016 08:54 AM
07-19-2016 09:41 AM
07-19-2016 10:43 AM
PravusJSB said:
I've now had confirmation that my Rift is faulty... And they want to RMA it. After reading this there is no way I'm going through that! Has anyone had any success in getting a door step swap or at least paying for a new rift and a refund once old rift has been sent back?
You will wait a bit. To be honest with you, i would just get your money back...After being ignored i decided to do a claim with paypal.There was response, label and all that. They had 15 days to resolve the issue (i did wait fair bit prior to this) 17th was the last day before paypal would look into it. Today(19th) i had refund from Paypal, looks like i was refunded due to lack of communication from the seller. They received the headset back last Wednesday, promising quick dispatch of the new one.
Im happy with the refund, would consider buying Vive now.
They can afford to send FREE headsets but cant afford customer service!
20 days it took me to get anywhere,
I know there is a fault with every(almost) headset and they know that too.(thats why they are so busy)
Take your money back and run!
Worth waiting for revised version or next generation, cos this one is a disaster!
£500 Piece of crap and i mean hardware quality not technology.
07-19-2016 10:44 AM
07-19-2016 02:05 PM
07-19-2016 02:41 PM
07-19-2016 02:49 PM