05-26-2016 10:12 PM
I have raise a ticket (#196309) days ago for a known cable issue, whereas the end that connects to the rift
is faulty.
Basically
when moved I receive an error saying "HDMI di-connection randomly.
Support advised to
follow: https://support.oculus.com/1114691701909297
This was last Sunday and did not fix the problem. I am still
waiting for a response. It seems to be a known issue of poor manufacturing defect
as per other post on this forum. For a £500 delayed for months’ device this is
really poor show.
I love the rift however Oculus
level of support considering the size of parent company and product price point
is terrible. Ironically you cannot even use Facebook messenger to contact
support online but essential expected to raise your own support ticket and sit
and wait with no SLA or update.
Rant over, anyone else experiencing
this level of customer dissatisfaction?
07-19-2016 03:01 PM
PravusJSB said:
[snip] As far as I'm concerned I'm protected with rights afforded to me by my country and by the EU. If the legal contract Oculus entered into with me is not fulfilled satisfactorily (i.e. a working device) I'm entitled to a refund! [snip]
07-19-2016 03:11 PM
07-20-2016 01:36 AM
07-20-2016 02:03 AM
07-20-2016 02:08 AM
07-20-2016 02:57 AM
b10cey said:
Got the another RMA label finally. 6 weeks on. If the last time is anything to go on hopping for the same turnaround of around a week. They better not send me another refurbish, fingers crossed the issue is resolved once and for all. If not I am out.
07-20-2016 03:07 AM
07-20-2016 05:27 AM
07-20-2016 05:29 PM
07-20-2016 08:11 PM