first of english is not my native language and i'm not great with it, so please excuse bad grammar etc.
i have a problem with my rift. since it came to me i have trouble to play for more than a couple minutes or not even seconds before it loses the hdmi connection.
i tried several steps to fix this issue:
connect hdmi direct to the gpu port
connect hdmi through a front connection in my card reader
connect through a dvi to hdmi connector, a passive displayport to hdmi connector and an active displayport to hdmi connector
i also tried to refit the cable in the rift. i connected the rift to the usb 3 ports of my motherboard and on the port of my add on card. i also tried one usb 3 on the mb and one on the add on card and switch them vice versa.
i disabled the energy savings options on all usb ports, the rift sensor and the gpu.
i also tried different usb and gpu drivers (older ones as well as the current ones)
my specs:
intel i7 4790k
msi gd65 z87 gaming
palit gamerock 1080 (had the same issues on my palit 980ti, but my 1080 came short after my rift and i was thinking the 980ti had a incompatible hdmi port)
32gb ddr3 2133mhz
windows 10 pro 64bit
fresco logic fl1100 usb 3 pcie card
current installed gpu driver is 368.51, for usb 3 it is 10.0.10586.212 for the fresco card and the default windows driver for the intel usb 3 on the motherboard.
i also restart my pc after every fix attempt just to be sure everything is in the right place.
i hope someone can help me to get in vr already ;_;
i added also the recommended logs.
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Comments
I would recommend contacting Oculus support through creating a ticket: https://tickets.oculus.com/hc/en-us/requests/new
You might need a new cable
https://forums.oculus.com/community/discussion/49696/frozenpeas-sketchbook
Youtube Channel: https://www.youtube.com/c/FrozenPeaSculpts
https://forums.oculus.com/community/discussion/49696/frozenpeas-sketchbook
Youtube Channel: https://www.youtube.com/c/FrozenPeaSculpts
I seem to remember seeing this driver update having been pushed through the Oculus app, but I can't validate it.
i read a lot about this in my research. my pc is always completely turned off when i'm @work or sleeping. i never use the sleep function.
Obviously I have tried 8 different USB ports, 3 different HDMI ports spanning two graphics cards, two Oculus HDMI cables now (Including my replacement today), and the fact that the unit is stable when not physically touched points to the HMD being DOA Faulty. This is incredibly frustrating given it took 2 weeks of useless back and forth communication before I got my new cable. Wonder how long I will have to wait now for a new Oculus unit.
Support is hopeless, I should be able call a number and get to the bottom of my issue with a resolution in the space of one single phone call, not generic ticket based replies.
Hope you get your unit sorted, but prey that the cable is the actual issue, as in my case, my HMD is clearly stuffed.
And like you, I could leave it on sitting on my table and it would never disconnect, as long as I left it there, that basically rules out an PC side issues right there and points all the blame at the HMD's connection hardware.
Occasionally I'll find when I first come to use the Rift that it thinks HDMI isn't connected. At worst, restart my PC, often just shutting down OH and re-starting it will fix the problem.
Similar symptoms to many others, almost certainly a different cause - and possibly a much harder one for Oculus to diagnose.
Hey schrumpelrat - have you had any success getting a replacement?
There's only so many windows 'trumpet sounds' of connecting devices and disconnecting devices one can handle.
@javbomb.. did you get your rift made happy again or are you still waiting?
https://forums.oculus.com/community/discussion/comment/417773/#Comment_417773
Anyway, deleted that file, and holy hell it all seems to work. Didn't play for too long, but I kind of squeezed the HMD and twisted it a bit to the point where the other would cut out and this one is good... played a couple games for about 30 mins and not one drop out despite taking on and off the HMD a few times. I think this nightmare may be over 'touch wood'
Time to try and forget this whole ordeal and just enjoy VR.
Over and out.
great that you got your replacement.. - very envious
and that file called "Program" is in my startup process so I disabled it to see if it made a difference to the CV1 - answer 'no' - on or off !
...but what the hell is a thing called 'program' sitting in start up with no details about it... I'm typing this on a Mac which I use for email and internet except of course for downloading Oculus stuff - the Pc is purely for CV1 - Well it was until the HMD didn't work... just a large money cow sitting there waiting for love from support right now (-:
Hopefully they will fix their SOFTWARE RELATED issue.....
Wish I could believe it was a 'software' related issue !
My rift worked when I first installed it into a fresh PC... then over a short period of time it gradually worked less and less.. my guess is that something gets hot inside the headset and starts to fail then eventually gives up.
TO ADD:
Here's a couple of vids from people with exactly the same issue to illustrate:
https://www.youtube.com/watch?v=VG1NG8BOJtQ&t=0s
https://www.youtube.com/watch?v=BRCSLPuFBJ0
mine used to do this 'connect/disconnect' behaviour but now there's nothing, zilch happening just orange light
The biggest problem seem to be within starting the rift hardware.
Everything seems to work fine, I can shake the cable as much as I want to, no error, but when I force the rift to illuminate - by putting it on my face, or even by touching the sensor which indicates if its active or not - the HDMI error appears and the rift monitors turn black.
After restarting the oculus software it works again, sometimes for an hour, but when I turn it on again next time the error strikes back ........
Really annoying........
Will have to look further into it.......
While ingame I can shake and pull as much as I want to(!) - it seems to be stable....
But when I then try to take the rift off the HDMI error pops up, even when I only stretch the headset I get the error message.....
After restarting the oculus software it seem to work again......till I try to put it on and stretch those bands :-/
What a SHITE!
That does not make any sense to me at all.....
Will try to ask the support...
It doesn't happen often enough for now for me to bother contacting the support, but I'm quite reassured to say that's it's not only mine that suffer from this.
It only happens when I put/remove the headset from my face while holding/pressuring the left side of the unit. Slightly squeezing the frame through the fabric create the same issue. But only sometimes...
If it gets worse, I'll ask the support for a replacement.
I'm writing a C++ open-sourcre game engine for the Rift http://annwvyn.org/ - https://github.com/Ybalrid/Annwvyn
For now it's only used for my student projects at my engineering school http://en.esiea.fr/
I hope your headset stays alive..!
Mine has now packed up completely, I have tried many things including:
1. Installing / re-installing USB drivers for Asus Z170 deluxe motherboard
2. Turning off power saving mode on ALL USB ports so they are now constantly on - no sleep
3. Buying an Inotec PCI USB3 card
4. Buying a HDMI to displayport adapter - just in case my display port was the problem on the GTX1080 <eek>
5. Re-installing Oculus software - 7 times - not forgetting to delete hidden folders
6. Disabling windows firewall
7. Disabling and then uninstalling BitDefender virus protection software
8. Checking for bent or missing pins on all leads
9. Checking leads for kinks or cuts
10. Formatting Hard drive and re-installing Windoze 10 pro
11. oh forgot to add; trying all the many different usb ports and permutations - I know how to have fun
...so then I contacted support on 19th July and supplied them with all the log files needed - described very well here;
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3#latest
and was asked:
- Is your computer a desktop or a laptop?
- Do you get any sort of error messages at all?
- Is the Rift plugged into your motherboard or your dedicated GPU?
- to run the compatibility tool
- re plug in the headsets hdmi cable
that was even more fun..Then i sent more log files and pictures of my computer, its usb connections and made a small video (not very good) of the connect disconnect issue and also a photo of the "Hardware Error" message i was getting.
https://www.dropbox.com/s/o9fw3e90rfz7nsi/Oculus hardware error.mp4?dl=0
more here but not my videos:
https://www.youtube.com/watch?v=VG1NG8BOJtQ&t=0s
https://www.youtube.com/watch?v=BRCSLPuFBJ0
If you've got this far in the post - well doneSince the CV1 was a significant birthday present from my partner I asked her to write to Oculus and open a ticket asking them to look into my case as I thought they were ignoring me because I was not the registered purchaser - (despite my messages to them in March this year asking them to transfer ownership of CV1 to my name so I could feel good when it arrived - late June) I was so excited when it came but hadn't finished building a PC good enough to run it yet - argggh - but it all worked out fine, the Rift worked fabulously for one or was it two days in 15 minute intervals.
Support contacted me and my partner TODAY 23rd July - very polite and apologetic suggesting I send a photo of the headsets plug ends on the leads
<Tick>
TLDR: Reported all this 5 days ago and now have someone nice at Oculus looking into sending me a postage label via email to return it to the warehouse - somewhere in America i imagine.
Hope you don't have to go through all this mate
PS; I'm an 'old' electronics engineer and sometimes when small things get hot they stop doing what they are intended to do. Cool your rift and only use it for half an hour and it might be OK