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Apparently used rift received...WTF? Please help

SqqqSqqq Posts: 25

Rift received with two OPN numbers: 301-00037-02 covered by a sticker numbered 301-00201-03.

(in the picture: the left opn sticker was litterally over the right opn sticker, covering it..)

Now the OPN number 301-00037-02 is of an used rift in Chicago and it was selled by EBAY. The rift have on the back lens cover a diagonal scratch for the entire lenght. Ive just cheked this things and no test it or want to do it until Oculus answer me.

What do you think guys? Shit happend? There is an Oculus guy here can answer me?

Here the ebay link:

http://www.ebay.com/itm/Oculus-Rift-Retail-used-for-one-hour-EVE-and-everything-included-/351773214252?nma=true&si=8xD%2FgJTY%2BgoSesyPKemZRILnuTU%3D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557

From ebay:

Item specifics

Condition:
Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller’s listing for full details and description of any imperfections. See all condition definitions- opens in a new window or tab ... Read moreabout the condition
Brand:

Oculus

Interface: HDMI, USB Model:

Rift

Platform: Oculus Home To Fit: Desktop/Laptop Computer
Refresh Rate: 90Hz Field of View: 110 Degrees
Sensors: Magnetometer, Gyroscope, 360-degree positional tracking, Accelerometer Display Resolution: 2160 x 1200
Tracking Area: 5x11ft. Features: Lens Distance (From Face) Adjustment, Glasses Support, Built-In Headphones, Interpupillary Distance (IPD) Adjustment, Built-In Microphone
MPN:

301-00037-02

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Comments

  • SqqqSqqq Posts: 25

    BTW..they sent me the mail sayng: wait for an email that confirm the expedition is done with tracking number.

    Well..never received that mail...so: apparently used rift..and no mail with expedition confirmation, with no tracking number for following the rift travelling to me.

    So: A clue is a clue (stickers opn numbers), two clues are a coincidence (no expedition mail, no track) , but three clues are a test.

    Waiting for the third clue... :/

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  • RorschachPhoenixRorschachPhoenix Posts: 1,594 Valuable Player
    edited July 2016
    I don't understand. Do you bought the Rift from Oculus or from Ebay?
    Excuse my bad english. I speak to you through the google translator. :P
  • ZenbaneZenbane Posts: 14,782 Valuable Player
    I think he's saying that he bought it from Oculus but it has numbers that match a Rift sold on E-bay...??
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  • ClassicGODClassicGOD Posts: 78
    Hiro Protagonist
    MPN number is not a serial number - all Rifts have the same or similar MPN number. (MPN stands for Manufacturer Part Number) MPN sticker was covered by a different one because the box was manufactured earlier but the Rift inside was newer revision.

    Doesn't change the fact that it sucks that your lens was scratched but I don't think it was a used Rift.
    The advent of computers and the subsequent accumulation of incalculable data has given rise to a new system of memory and thought, parallel to your own. Humanity has underestimated the consequences of computerization.
  • SqqqSqqq Posts: 25
    Guys do you confirm the opn numbers are the same for a bunch of rift?
    i ve ordered it from oculus, and the scracth is on the back cover...not the lens.
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  • EliteSPAEliteSPA Posts: 1,560
    Project 2501
    Sqqq said:
    Guys do you confirm the opn numbers are the same for a bunch of rift?
    i ve ordered it from oculus, and the scracth is on the back cover...not the lens.
    What about contacting support about this? open a ticket, we cant help you in here.
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  • RorschachPhoenixRorschachPhoenix Posts: 1,594 Valuable Player
    Sqqq said:
    Guys do you confirm the opn numbers are the same for a bunch of rift?
    i ve ordered it from oculus, and the scracth is on the back cover...not the lens.
    Can you post a photo of the scratch?
    Excuse my bad english. I speak to you through the google translator. :P
  • SqqqSqqq Posts: 25
    I wrote to oculus..and probably someone had the same experience..what does it mean we cant help here? The problem is not the scratch, but the opn numbers...i dont know the meaning of that. There is a opn number covered by a new one, and the old one matches with an used rift on ebay. It refers to the box? To the rift? Both? Oculus will answer well for sure, but the people experience is better. Whats the problem Elite? Cant understand your tone.
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  • ClassicGODClassicGOD Posts: 78
    Hiro Protagonist
    Sqqq said:
    Guys do you confirm the opn numbers are the same for a bunch of rift?
    i ve ordered it from oculus, and the scracth is on the back cover...not the lens.
    Yes, OPN is not unique - it is more of a model number that is used to identify given revisions without any doubt. The only number that is unique for every Rift is the Serial Number.
    The advent of computers and the subsequent accumulation of incalculable data has given rise to a new system of memory and thought, parallel to your own. Humanity has underestimated the consequences of computerization.
  • SqqqSqqq Posts: 25
    Here the scratch. .from side to side a slightly one, then a small one deeper..a new item? Mmmhhh...
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  • SqqqSqqq Posts: 25
    edited July 2016
    Is the serial number the WMVR sticker in the middle of the two OPN stickers of my picture at the top of the topic? If yes, the old opn sticker and the WMVR sticker totally match each other..it is visible they were applied there togheter..and the new one applied over..for coverage..the old ones are black grey..the new one is black black. .i dont know if from the picture you can see that.
    And yes..the serial number is the WMVR..the SKU is 301-00201-03. So why i have two Sku on the box? Someone had the same experince?
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  • RorschachPhoenixRorschachPhoenix Posts: 1,594 Valuable Player
    @Sqqq Nice scratch. What Elite means is that the community probably can't give you the answers you are seeking for.
    Maybe cybereality can look into this if he get's aware of this thread.
    Excuse my bad english. I speak to you through the google translator. :P
  • SqqqSqqq Posts: 25
    About the scratch i really dont care..what there is behind the scratch is important. Tanks for answering me guys..
    Resume: 1 serial number for 2 OPN numbers on the box, the oldest one matches with an used rift on ebay. OPN numbers are for? Box? Rift? Cables? If noone here in the community experinced to have 1 s.n. with 2 opn number, well, im the first! Did i win something? Going to wisper to cyber about this topic.
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  • ClassicGODClassicGOD Posts: 78
    Hiro Protagonist
    The Orderable Part Number (OPN) is unique and descriptive product identifier. 
    It improves ordering, product identification and communication.

    OPN = number identifying this given set of Rift and accessories - aka product code. 

    My Rift has 301-00037-01 OPN -  it's the first revision, first batch preorder unit. The number on the end can describe a revision, firmware version preloaded or something similar. You have 2 OPN numbers on the box because the box was manufactured with the OPN sticker early but there was some revision and they changed the OPN for Rift to 301-00037-03 (maybe it was manufactured with updated firmware already on board or some minor change like that) so instead throwing the box away or trying to remove the sticker they just covered it with the new one. The color of the sticker has no meaning as they are printed individually and there could be some shade differences between one roll of adhesive stickers and the other.

    It is a standard practice for hardware manufacturing - I deal with OPN, RPN, MPN numbers often when ordering IT hardware directly from manufacturer (model names etc are just marketing for selling to people, all large scale orders deal with those numbers) and often there are boxes with new stickers covering the old ones as the boxes are manufactured separately to the hardware just like in your case.

    You have nothing to worry about when it comes yo those stickers, they are in order. If your Rift had all of it's lens protectors (peaces of plastic foil you have to remove before use) etc in place it probably was not a used unit. If you are worried by the scratch you should request the replacement as it is a factory defect but it will not affect the functioning of the Rift.

    The advent of computers and the subsequent accumulation of incalculable data has given rise to a new system of memory and thought, parallel to your own. Humanity has underestimated the consequences of computerization.
  • EliteSPAEliteSPA Posts: 1,560
    Project 2501
    Sqqq said:
    I wrote to oculus..and probably someone had the same experience..what does it mean we cant help here? The problem is not the scratch, but the opn numbers...i dont know the meaning of that. There is a opn number covered by a new one, and the old one matches with an used rift on ebay. It refers to the box? To the rift? Both? Oculus will answer well for sure, but the people experience is better. Whats the problem Elite? Cant understand your tone.
    Nothing wrong with my tone, just saying they can give you more info then us or maybe @cybereality.

    Cheers!
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  • ZenbaneZenbane Posts: 14,782 Valuable Player
    Sqqq said:
    Oculus will answer well for sure, but the people experience is better.
    I'm not sure why you think the general public is better at explaining product numbers, as opposed to the company that created the numbers. Unless you're more interested in continuing to explore clues, hints, and tests.
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  • SqqqSqqq Posts: 25
    Exaustive stuff guys tank you all. And Elite..oculus give info..peole experienced give other level of info, this is why i wrote here..and sone people here are oculus involved, so its the perfect place! Tank you again.
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  • SqqqSqqq Posts: 25
    I dont think you are general public..im not writing to a vegetable shop come on..
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  • ZenbaneZenbane Posts: 14,782 Valuable Player
    edited July 2016
    Well if this were a vegetable shop then I'd like to think of myself as a Cucumber :o
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  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,879 Valuable Player
    Zenbane said:
    Well if this were a vegetable shop then I'd like to think of myself as a Cucumber :o
    I'd like to a be a tomato but i'm just not sure if it's a fruit or vegetable. 

    Maybe the community will help?
  • SqqqSqqq Posts: 25
    Wich serial number do you have applied on a opn number sticker and manufacturer?
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  • cyberealitycybereality Posts: 26,156 Oculus Staff
    edited July 2016
    I can assure you, we are not selling people used units and calling them new. However, during the logistics process, the box may be opened to insert different parts, and it's possible the sticker was updated at that point. Thanks.
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  • SqqqSqqq Posts: 25
    I wrote apparently..here and email with oculus team. Scratch..no mail with info for tacking and unespected rift in my hand..i open..2 stikers old new..googled..used rift..there is enough for complain/ask help here/1001 mail sent to oculus team. Tanks for the info and help. Hope it works now..ahahah
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  • Techy111Techy111 Posts: 6,735 Volunteer Moderator
    Please mate please........the word is thanks. Tanks bring T72's and Panzers and the like to mind.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • brantlewbrantlew Posts: 540 Oculus Staff
    Also guys.  The unique serial number for these devices is located on the inside of the right support strap.  If you pull the right strap all the way out you will see a QR code.  Underneath that is the unique serial number.
  • SqqqSqqq Posts: 25
    Computer off..i wrote by phone..dont blame me for writing uncorrect ahah..and...TANKSSSS
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  • ZenbaneZenbane Posts: 14,782 Valuable Player
    I assumed his uncorrect use of "TANKS" was a metaphor representing his "steam rolling" through serial number theories?
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  • SqqqSqqq Posts: 25
    edited August 2016

    FYI: sent back the rift, waiting for a replacement, waiting for a tracking number and mail shipping.

    It had the HDMI issue, it was really hot using it, it had the red pixel problem, invisible while playing, and playing Elite Dangerous in VR well worth the money and the wait, although the wait should not belong to a serious company. My rig is GTX Titan OC'ed, 990x OC'ed, 16GB ram, and all was running perfectly, sometimes the disconnection hdmi cable problem, and when i tryed Steam VR all become a messy, the sensor was phisically in A position, but in the rift it was B position. 

    I was in contact with George support team member, i can say was a good support! Obviously all can be improvable, i hope it will be, for the company and for us.

    Still unknown why all that stikers, and asking myself if exist a control quality branch in Oculus.(It had scratches and who made the box, apparently did it without an eye and arm).

    This forum is fullfill of rift problems, RMA's, hardware, software, it's a slaughterhouse lol.

    For less of these mistakes, failings and other, people lose the job...so Oculus, try to improve...the market does not forgive.

    To Zenbane: i see you won a cup lol

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  • SqqqSqqq Posts: 25
    edited August 2016

    Mwahahaha..i just checked now my order update...i have a track number..pushed it...today is the estimate delivery, and, all togheter..NO SHIPPING MAIL HAS BEEN SENT, so if i don't check the order update web page, or i can't for thousands of reasons(no line, no pc/tablet/android fails/etc), another unexpected rift comes to me. I dont know if im a lucky one, or an ungrateful one, hoping that ups will not fail tomorrow morning ahahaha

    G1 Assassin - I7-990X 4.3 GHz + Kryos XT .925 Silver - 6/12/24 Gb Ram
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  • SqqqSqqq Posts: 25

    I have right now the new rift in my hands, and this time is boxed well, but cant understand why again the sticker protection of the right lens is attached to the sticker of the rift cable...mha!

    No scratches this time, just a little little excoriation...mha!

    I would like to understand about numbers, based on your experience, if interested in.

    Numbers of the old rift:

    Oculus web registered site once rift connected  

    Headset Serial Number: WMHD302R400AX2 - Sensor Serial Number: WMTD302R2019PL

    On the box sticker: s/n WMVR102R5002YT - Phisically on the rift: WMHD302R400AX2

    Numbers of the new rift:

    On the box sticker: s/n WMVR102S400CQK - Phisically on the sensor: WMTD302S20102B

    Phisically on the rift: WMHD302S301237

    It seems it changed with the advanced letter from R to S, hope improvement of rift hardware/software.

    I can say i didnt wait too long for replacement, all was clear and fast, tanks to George (i've read something against him, sorry for George and Customer..) that followed me very well. I will test it, results will follow here.


    G1 Assassin - I7-990X 4.3 GHz + Kryos XT .925 Silver - 6/12/24 Gb Ram
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