Sensor USB not detected

artvegam3 · May 2016

I just got my OR today and I can't finish the setup because the Sensor is not being detected as a USB 3.0. I have a MOBO Gigabyte GA-990FXA-UD3 that has 4 USB 3.0 ports, 2 in the back and 2 on top. I'm connecting the headset into the HDMI of the GTX 970 videocard and the USB into one of the back USB 3.0 ports, both are recognized as OK by OR setup. Then I plug the sensor in the other USB 3.0 port in the back and marks an error. I swap the USB 3.0 port connections with the headset and the sensor, but I get the same error. I plug back the headset and is marked as OK. I have tried in all the other USB ports, even the 2.0 but still get the error.
In the Device view in control panel, it shows the OR sensor and it says at the bottom that is connected at a USB 3.0 port. but is marked as an unrecognized device.
Could this be a faulty sensor? or what other alternatives do I have to explore before discarding that possibility?
Please help. $650 USD is not a small amount of money, to get something that doesn't work out of the box.
Thanks.

artvegam3 · June 2016

Update: I plugged the sensor into a USB 2.0 port and I got the yellow warning message but I was able to complete the setup. I'm pretty sure that the USB 3.0 ports are working fine, because everything else I connect there works, except for the OR sensor. Any suggestions?

chrissaad · June 2016

Having the same issue. Crazy that there's been no official reply here

scottharmes6 · June 2016

I had the same issue on two USB 3.0 ports, but plugging it in to a third worked. I'm not sure why. I have had intermittent issues with some USB 3.0 ports in the past.

Zdrojewski · June 2016

Same issue. The sensor didn't like three of my four USB 3.0 ports, haven't gotten an error message since plugging it into the fourth. The headset hasn't had a problem with any of them.

pasoftdev · June 2016

I have the other problem around, the sensor works just fine on every usb port I try but the headset doesn't work at all (the orange led turns on but I'm stuck in the detecting phase)

okongsvi · June 2016

My sensor was not detected no matter which usb port I tried. Reinstalled oculus software several times in both Win7 and 10 with no difference. What worked in the end, with both Win7 and 10, was installing the oculus software on a different hard drive. Instead of the default c:\program files\oculus, I installed on d:\oculus and the sensor was finally detected! I have no idea why the install path would make any difference though.

Seehearnat · June 2016

I put the sensor plug into the cable that came with the Xbox controler, after doing so I've had no problems.

apolk27 · June 2016

Seehearnat said:

I put the sensor plug into the cable that came with the Xbox controler, after doing so I've had no problems.

I love you.

Gabkicks · June 2016

sensor isnt detected at all for me

windows doesnt detect it being plugged in or out at all. The headset and hdmi work though. I tried updating ASmeda usb drivers and ran a windows update and still nothing. I'm on windows 10 64 bit and and ASrock z97x Fatality motherboard

TheBrightSide · July 2016

I have the same problem. Sent in three help desk tickets, no solution. The sensor was working for a while but then failed. I uninstalled and re-installed the oculus software multiple times. Tried all the USB 3 ports, The sensor turns on, then shuts off, then on, then off.

TheBrightSide · July 2016

Holy smokes, plugging it in through the usb 2 extension worked. Weird.

TheBrightSide · July 2016

I ordered a PCIe USB 3 card. I suspect that will solve the connection issues. Not sure why some of the USB 3 connections on the front of the computer cabinet will not run it. This computer doesn't have enough USB 3 connections on the motherboard for the sensors and the headset.

TheBrightSide · July 2016

The bouncing is some conflict between the sensor being plugged through the usb 2 dongle. I plugged it strait back into usb 3 and the bouncing stopped but it says it can't find the sensor.

retiredfe · August 2016

Well, I have the same exact problem. I have tried plugging the sensor into the xbox cord to the USB, that did not work, I just put Oculus on my D drive, that did not work, I tried plugging into a 2.0 USB port, that did not work. This whole problem started a few days ago after the Oculus 1.7 update. It's been nothing but headaches since. Worked well until then, now the sensor is in, out, in, out. $600 for nothing. Hope they get the memo from these forums and get another update to fix it, or figure out a way to let us roll the update back. This is ridiculous.

cybereality · August 2016

You probably have unsupported USB ports, or a below spec computer. Try getting a USB 3.0 add-on card. This one is confirmed to be working.
https://www.amazon.com/Inateck-Superspeed-Ports-PCI-Expansion/dp/B00B6ZCNGM

TheBrightSide · August 2016

I installed a PCIe USB 3 card. It didn't fix it. Oculus finally got back and offered to replace the sensor. Haven't got the new one yet. Replacing the motherboard tonight with a Gigabyte GA-Z170X-Gaming. On Reddit alot of people said they were having this problem with ASUS motherboards, so it's worth a try.

Way frustrating though.

I will update.

LokiThorne · August 2016

For Asus boards, trying uninstalling the ASUS AI Suite. The USB driver on that thing KILLED my Oculus. As soon as I uninstalled it, I had a whole lot better performance. I still have camera dropouts (although I haven't gotten one in the 12 hours since I plugging it into a powered hub...), but the performance is MUCH better.

47thTime · September 2016

I had this same problem last week, it's fixed now.
I got my CV1 headset about 4 months and everything was working great. Then along came a Windows update and suddenly my system would not detect the sensor. The other devices connected to the USB hub worked just fine. I tried a lot of different things, even connecting to a 2.0 port, rebooted about 30 times, all to no avail.
My fix, I hope it works for you too. From the device manager, Update the driver for the Rift Sensor, but not by using Windows to search for the latest driver. Instead, use the "browse my computer...", navigate to the Oculus folder/ sub folder to find the Rift Sensor driver. Once I did that it all worked again.
Also, from the Device Manager, go into the properties popup for all your USB root Hubs, and de-select "Allow the computer to turn off this device to save power" located under the Power Management tab.
Good Luck.

spammaleros · October 2016

Same problem on gigabyte GA-X58A-UD3R motherboard. Works only on USB 2.0, not 3.0

spammaleros · October 2016

spammaleros said:

Same problem on gigabyte GA-X58A-UD3R motherboard. Works only on USB 2.0, not 3.0

UPD: looks like the problem exists only when BOTH Oculus and Sensor are connected to USB 3.0

Halilu · October 2016

I've just fixed this problem on my computer by going in to device manager you can see Oculus VR devices underneath it says Rift Sensor and that is the triangle with the explanation mark. I right clicked on that and select update driver software it will ask you to ether Search automatically for updated driver software or browse my computer for driver software select Browse go to C:\Program Files\Oculus VR Runtime Drivers and click next it than said driver successfully installed. That's what worked for me anyway good luck. Was a really annoying problem happen to me after the last update.

DarkmanSVK · November 2016

okongsvi said:

My sensor was not detected no matter which usb port I tried. Reinstalled oculus software several times in both Win7 and 10 with no difference. What worked in the end, with both Win7 and 10, was installing the oculus software on a different hard drive. Instead of the default c:\program files\oculus, I installed on d:\oculus and the sensor was finally detected! I have no idea why the install path would make any difference though.

great it worked

karland · November 2016

Seehearnat said:

I put the sensor plug into the cable that came with the Xbox controler, after doing so I've had no problems.

It worked :-)

thank you very much!!! Danke

NjayNL · November 2016

disabling usb legacy support in your bios might work also

TheGoldenDragon · January 2017

Thanks for the encouragement... several install/uninstall cycles later, this is what worked for me: HMD into back 3.0, and sensors in front 3.0 and back 2.0. Not sure what it was finally that did it, but if you're getting the same issue, keep trying things until it works!!

MerlinC · January 2017

You might want to have a look here as well. No solution but some insight information what might cause the issue.

https://forums.oculus.com/community/discussion/47770/usb-details-on-electrical-requirements#latest

zhanglideng · January 2017

I have the same problem. The sensor was not detected no matter which usb port I tried including USB 3.0 and USB 2.0. Reinstalled oculus setup software several times in Windows 10 with no difference. I have to be mad.....

DARKKi · May 2017

I am having this exact same prolem

Just got my Rift today and device manager finds the sensor but Oculus setup does not. And when using usb3 ports it sometimes says usb2 and sometimes usb3...

cybereality · May 2017

Have you tried different USB ports (including USB 2.0)?

ezza · May 2017

Halilu said:

I've just fixed this problem on my computer by going in to device manager you can see Oculus VR devices underneath it says Rift Sensor and that is the triangle with the explanation mark. I right clicked on that and select update driver software it will ask you to ether Search automatically for updated driver software or browse my computer for driver software select Browse go to C:\Program Files\Oculus VR Runtime Drivers and click next it than said driver successfully installed. That's what worked for me anyway good luck. Was a really annoying problem happen to me after the last update.

this worked for me!
thanks!

Sensor USB not detected

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