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Oculus CV1 Crashing When Touched.

GodmaloGodmalo Posts: 3
NerveGear
I've had my CV1 for a few months now and am a bit scared. Lately whenever I touch the Rift while its on my face it will reset. It's been getting worse and worse. I don't even want to play the game I bought it for (Elite Dangerous) because I'm afraid it will cut out at an inopportune time. I don't want to lose my Anaconda! Other than fear of losing my ship, it's really annoying and breaks the immersion. Anyone have any thoughts? I'm pretty sure it's a hardware issue, but maybe there's something else here.

Answers

  • GodmaloGodmalo Posts: 3
    NerveGear
    I would also like to add that I would love to purchase the Touch controllers, but not sure if it's worth it due to the device crashing.
  • MaxxgoldMaxxgold Posts: 518
    Neo
    edited December 2016
    It sounds like the cable that attaches to  your headset may have come loose. Just pull off the face-mask, the insert that touches your face, and see if the HDMI cable is seated properly. That insert just comes right out, so don't be afraid about pulling on it. ; )
  • GodmaloGodmalo Posts: 3
    NerveGear
    I thought about it, but opened up a support ticket and am afraid that if I open anything it may void any warranty. I'll look into it though. Thanks.
  • birkbirk Posts: 95
    Hiro Protagonist
    it doesn't void it and comes off very easily 
  • DouglarseDouglarse Posts: 61
    Hiro Protagonist
    Same problem here. 
  • MaxxgoldMaxxgold Posts: 518
    Neo
    Douglarse said:
    Same problem here. 
    Try doing what I stated above. It is really simple to see if you have a loose cable. If that doesn't fix it then you need to open a support ticket.
  • DouglarseDouglarse Posts: 61
    Hiro Protagonist
    Maxxgold said:
    Douglarse said:
    Same problem here. 
    Try doing what I stated above. It is really simple to see if you have a loose cable. If that doesn't fix it then you need to open a support ticket.
    Well I have done everything. And it still happens. 

    But it I may have come up with the the route of the problem. 

    I have a Flir E8 thermal image camera which I use for work. 

    When the rift is first used , the hdmi connection port area remains quite cool. But once in use for about 20 minutes it starts to show a significant hot spot at that point, the problem is, when I remove the plug,this also shows the same temp, so it's impossible to call it as a faulty lead or headset. 

    My guess is, the rift is heating up at that point due to a bad connection. Guess its got to go back !


  • Comic_Book_GuyComic_Book_Guy Posts: 1,212
    3Jane
    Godmalo said:
    I thought about it, but opened up a support ticket and am afraid that if I open anything it may void any warranty. I'll look into it though. Thanks.
    wot? Just take the cable out, put it back in. It comes out easily. You're just going to be told to do that by support.
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