The problem lies within the headset itself. I just tried the headset of a friend with the exact same setup/computer/USB ports and it worked flawlessly! LED brightness is exact same for both headset (I did not check the frequencies).
This is a big problem: I spent hours and days trying to fix this stupid glitch. I was about to wipe my complete system making backups and reinstall windows. Then maybe buying extra hardware for other USB Ports.
Sorry for sounding a bit impatient, but I bought the controllers, more than a month ago and every time I use them buggy like they are now I loose faith/trust in the Rift. I won't leave Steam for a while if things keep going like this.
A bit odd if this was the headset itself, as most of our error logs are showing sensor timeouts and "sensor moved" errors.
Before I switched my sensors to upside right, I noticed that the guardian shifting was correlated to the location of the headset. I could move to certain places and it would switch back to the correct position (erratically - I some times had to wave my arms and body around in the spot to get it to take) but in other places (including the center where I needed to stand to complete the sensor calibration) the guardian got shifted (which is odd since this is the location I stood when it first determined the sensor locations and orientation). So either the HMD or the Touch controllers is involved (or both) so I can easily believe an HMD issue is contributing. Switching the sensors upright eliminated the problem for me.
"I'm not crazy about reality, but it's still the only place to get a decent meal." -Groucho Marx
Sorry about that. This is definitely a priority and we are taking all these reports seriously. In fact, we have a software patch releasing soon (probably later this month) that may resolve some of the issues. I'd recommend waiting a bit longer to see if the update helps with your case. Thanks.
Everybody running windows 10 with onboard intel usb 3 drivers I bet your running at usb2 speeds. Run usblyzer to find out and if it is then go to this site and install windows 7 intel usb 3 drivers. It will bump your speeds to the intended 5gbps usb 3 speeds. http://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html
I don't have the height glitching bug. But i can replicate it. All three of my sensors are the same height. Always have been. Today i changed the height of my 3rd sensor at the back. Straight away, height glitches. If i faced the back and moved towards it. Glitch about 30cms. Turn to the front and walk forward. Glitches back to correct height. (This is after running the full set up twice to make sure everything was reset).
However, I have had a height problem in games. But not jumping like described above. In oculus home, the floor is in the correct position. But in dead and buried, unspoken etc, the in game floor is about 15cm too low. I don't understand why the floor in the games isn't the same height as the floor in Oculus home.
Well this probably not be fixed in the January patch, since it was just discovered on the forums recently that non-level sensors cause it, that info probably hasnt worked its way to the engineers yet.
Well this probably not be fixed in the January patch, since it was just discovered on the forums recently that non-level sensors cause it, that info probably hasnt worked its way to the engineers yet.
I confirm I had those height glitches often when my 2 sensors front-facing had different level and angles. From the day I set them exactly same height and same vertical angle I didn't have any more those annoying glitches. It still happen sometimes like the other day during my 2 hours session of Arizona Sunshine, as it happened 2 times. But it's instant glitched lasting less than few frames and immediately fixed. Before that when they was different height and angles it happened really often, like once per minutes.
“Dreams feel real while we are in them, it's only when we wake up that we realize something was strange.” - Dom Cobb
"Be careful, if you are killed in real life you die in VR too." - TD_4242
When I had two sensors setup for touch initially they were at different heights. Never had any issues. Issues only started to occur, and still only occur, when I have the third sensor setup.
I do think it's poor how no official word off oculus or even a clue of what there patch is fixing feel so sorry for those who's £1000 + has left them with an unplayable experiance
So I played with 3 sensors this weekend. Spent a bit of time getting them all level ( stacking books and stuff for the 3rd sensor ). It worked great, zero height glitches. Maybe once or twice I briefly lost tracking in the opposite corner for an instant when I was exploring the range, but its vastly improved when facing the other direction.
My sensors are all the same height & angle; still jumps up and down when ever I face the back sensor then the front, so obviously it is something more.
Just don't release the patch till it's fixed cause this thread is gonna explode otherwise & I hope they have learnt their lesson & tested on at least a few of the affected configurations.
I've read some people believe the height glitch is down to a faulty HMD. I bloody hope not as I really do no want to have to go down the RMA route with Oculus if I don't have to. I actually bought mine from Amazon and even though its way outside their return window they may let me exchange for a new one if I have to as they've done it for me in the past. Anyway I just hope the patch sorts it and there is no need for a return!
The January Rift update is taking a little longer than we expected in terms of testing. We're working to get it out to everyone as soon as possible. Appreciate everyone's patience. And yes, this means there's very likely two updates in February.
I've read some people believe the height glitch is down to a faulty HMD.
Doesn't make sense when the HMD tracks great with one sensor?!
I can also get my system to glitch just using the Touch controllers during the setup/calibration phase, without the headset even in sight.
Well I tried an experiment and went back to one sensor only and I still am getting the height glitch and tracking stutter with the HMD, so maybe I personally do have a faulty headset. I've not actually yet opened an official support ticket but I think its time I do this and see what support say.
@R0cksteddie, you should lodge a ticket - if you run the diagnostics first then upload them with your ticket I've found that they respond pretty quick - being polite helps too of course
Though you are more than slightly incoherent, I agree with you Madam, a plum is a terrible thing to do to a nostril.
@R0cksteddie, you should lodge a ticket - if you run the diagnostics first then upload them with your ticket I've found that they respond pretty quick - being polite helps too of course
I raised the ticket and I'm dealing with support now and have had quick responses so far . I would always be polite as I used to work in support a long time ago and know what its like dealing with people.
likewise.. you lose nothing by being polite.. if nothing else it gives you somewhere to go when it doesn't go your way.. it's harder to play nice after being an #rse.
Though you are more than slightly incoherent, I agree with you Madam, a plum is a terrible thing to do to a nostril.
I have the Height issue with just the standard 2 front facing cameras and still waiting on the Patch to come through to Aus, can anyone confirm if the patch fixed this issue with 2 cameras ? Lots of talk on Reddit that the patch didn't make any difference ?
Hi @Zandil I submitted the video on the second post of this thread and can say that the Height Glitch demonstrated there, for me at least, has been resolved with Oculus app version 1.11.0.335615 (1.11.0335772)!!!!!!! What a massive relief!!!!!
I now have an issue where that the guardian system is often in the wrong place but I'm relieved that I can use the Rift once again!
Hi @Zandil I submitted the video on the second post of this thread and can say that the Height Glitch demonstrated there, for me at least, has been resolved with Oculus app version 1.11.0.335615 (1.11.0335772)!!!!!!! What a massive relief!!!!!
I now have an issue where that the guardian system is often in the wrong place but I'm relieved that I can use the Rift once again!
@Callidus80 This is great news as the height glitch is the only issue I really currently have so if the patch does indeed fix this I will be over the moon. Still waiting for the patch here in the UK, fingers crossed!
Update: Just typed the above and thought I'd check again an lo and behold Home updated. Anyway I've only tested for a few mins but it looks like the height has indeed gone for me! I still need to test for a lot longer to be sure but normally the height glitch shows it's self within seconds so I think its going to be ok.
Comments
Before I switched my sensors to upside right, I noticed that the guardian shifting was correlated to the location of the headset. I could move to certain places and it would switch back to the correct position (erratically - I some times had to wave my arms and body around in the spot to get it to take) but in other places (including the center where I needed to stand to complete the sensor calibration) the guardian got shifted (which is odd since this is the location I stood when it first determined the sensor locations and orientation). So either the HMD or the Touch controllers is involved (or both) so I can easily believe an HMD issue is contributing. Switching the sensors upright eliminated the problem for me.
-Groucho Marx
any news on if this is fixed in the update coming or if it is even being fixed?
Patience is wearing thin, though at least there has been some (albeit very brief) communication on the issue.
Nope,
Was it on the headset?
What is the version number?
All three of my sensors are the same height. Always have been. Today i changed the height of my 3rd sensor at the back. Straight away, height glitches. If i faced the back and moved towards it. Glitch about 30cms. Turn to the front and walk forward. Glitches back to correct height. (This is after running the full set up twice to make sure everything was reset).
However, I have had a height problem in games. But not jumping like described above.
In oculus home, the floor is in the correct position. But in dead and buried, unspoken etc, the in game floor is about 15cm too low. I don't understand why the floor in the games isn't the same height as the floor in Oculus home.
Any link to this information ?
“Dreams feel real while we are in them, it's only when we wake up that we realize something was strange.” - Dom Cobb
"Be careful, if you are killed in real life you die in VR too." - TD_4242
I7 10700K, GTX1080 OC 10%, 32GB DDR4 3200Mhz, Oculus Rift CV1
Comment if you are too.
Just don't release the patch till it's fixed cause this thread is gonna explode otherwise & I hope they have learnt their lesson & tested on at least a few of the affected configurations.
maybe they meant January 2018
I have been reading the same.
@cybereality
I have a support ticket in for this asking this exact question regarding the IMU in the headset, is it possible to get clarification on this please.
thanks
I can also get my system to glitch just using the Touch controllers during the setup/calibration phase, without the headset even in sight.
natemitchell
The January Rift update is taking a little longer than we expected in terms of testing. We're working to get it out to everyone as soon as possible. Appreciate everyone's patience. And yes, this means there's very likely two updates in February.
https://www.reddit.com/r/oculus/comments/5r40t7/any_news_on_the_endjanuary_tracking_update/dd4uwni/
a plum is a terrible thing to do to a nostril.
a plum is a terrible thing to do to a nostril.
Lots of talk on Reddit that the patch didn't make any difference ?
I now have an issue where that the guardian system is often in the wrong place but I'm relieved that I can use the Rift once again!
Update: Just typed the above and thought I'd check again an lo and behold Home updated.
Anyway I've only tested for a few mins but it looks like the height has indeed gone for me! I still need to test for a lot longer to be sure but normally the height glitch shows it's self within seconds so I think its going to be ok.