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Phone number for Oculus support

mr2dajmr2daj Posts: 103
Art3mis
Does anyone have a phone number for Oculus support? I am at the end of my tether now waiting for emails that seem to never come. I just want to speak to someone! 
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Comments

  • nAV2016nAV2016 Posts: 516
    Trinity
    edited July 2016
    Are u based in the UK or overseas?
    [Info removed by cybereality]
  • mr2dajmr2daj Posts: 103
    Art3mis
    I am in the UK. Will try that now

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Oculus does not provide phone support, and I removed the info above as it won't help you (and will only frustrate you and our non-support staff). Please wait for Oculus Support to reply to your request via the web form. Thanks.
    https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • mr2dajmr2daj Posts: 103
    Art3mis
    edited July 2016
    @cybereality How long do i have to wait? It is now 11 days. You said i could pm you and you would try to help but i have had no response from that either. 

    I just dont know what to do anymore.... 
  • mr2dajmr2daj Posts: 103
    Art3mis
    bet i dont get a reply to this either! Im seriously lost as to what to do. How long do I want for a reply. weeks?months? years??? at this rate it will be out of warranty before I get a reply! 

    If I dont have some sort of contact by tomorrow then im afraid i will be letting Barclays sort it out.
  • AndyW1384AndyW1384 Posts: 307
    Trinity
    edited July 2016
    Eight working days for me, if you count Saturday as a working day, which as I've received responses from Oculus Support on a Saturday it evidently is.

    Why can't they at least give us an undertaking to deal with problems in a reasonable time frame, and stick to it? As it is, there's no sort of service standard. It seems to be an utter disaster over there, and has been for some time.

    Sure, technical problems take time to analyse. But if adequate information is being collected by the software (and if, by default, it isn't, they can always email out more detailed collection tools to customers with issues) then surely they can't need an indefinite amount of time?
  • Techy111Techy111 Posts: 6,854 Volunteer Moderator
    Something really needs to be done about support. Not next week or next month but now.
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • Mac-in-VRMac-in-VR Posts: 7
    NerveGear
    Mine has been ongoing for 10 days now with 3 responses from Oculus support in that time, one of which was to tell me how they busy they were.

    I phoned Oakley (the sunglass company) because I lost a nose sleeve on a pair of 5 year old sunglasses, replacements turned up in the post (from the USA) in 4 days. That is customer support.

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Really sorry for the delay. Oculus Support is answering tickets, but there is a large volume of incoming inquiries and there is a long queue of people waiting. I understand this is not ideal, but you will get a response if you are patient. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • mr2dajmr2daj Posts: 103
    Art3mis
    What is the average response time? Is 11 days considered acceptable?

    I'm sorry but I feel that I am going to have to escalate this and file complaints with the relevant authorities.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Unfortunately, long response times are not abnormal. Many tickets are, in fact, resolved within a reasonable timeframe, lets say between 1 - 2 days. However, some issues require more investigation (primarily in the case of replacement units) and these can take a longer amount of time to resolve. I'll ask the Support team to take a look at your ticket. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • mr2dajmr2daj Posts: 103
    Art3mis
    That would be great. I have not even been asked for any logs or anything although I sent them anyway. I feel that my case has not even begun to be resolved!
  • nAV2016nAV2016 Posts: 516
    Trinity
    edited July 2016
    mr2daj said:
    bet i dont get a reply to this either! Im seriously lost as to what to do. How long do I want for a reply. weeks?months? years??? at this rate it will be out of warranty before I get a reply! 

    If I dont have some sort of contact by tomorrow then im afraid i will be letting Barclays sort it out.
    I have messaged Oculus staff in here, got no reply. I had to contacted paypal even they could not get Oculus to respond. The result was a refund by Paypal for a rift i ordered back in Jan. Still i have got no response. Speak to Barclays, dont waste your time and energy. I do understand that there hands might be tied full but no response with any substance for people that pre-order especially is disagraceful
  • mr2dajmr2daj Posts: 103
    Art3mis
    Yea its not great... been told i will get a response soon. we will see....
  • UABOOMERUABOOMER Posts: 1
    NerveGear
    Hey guys. would someone tell me where to find account settings
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    You can find your account here:
    https://secure.oculus.com

    You can find support here:
    https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • TheBossmanTheBossman Posts: 2
    NerveGear
    Stop sending links! They dont goddamn work!!!!!!!!!!!!!

  • elbofforelboffor Posts: 2,575 Valuable Player
    That's some colourful language there @TheBossman.
    I don't actually see any asks for help on this forum prior to your rant, nor have you given us any details of your issue. How about you post a thread in the support section and we can try to help you.
    This is my forum signature.
    There are many others like it, but this is mine.
  • Arock387Arock387 Posts: 729
    Trinity
    Oculus needs to get off their fucking asses now! I have been waiting for days to fix these issues. It wouldnt update, then it crashed to the point i had to uninstall it, and now it wont reinstall, I get an error that says cannot connect to server. I have every fucking requirement i need to play this piece of shit and it just wont work and i have been offered no fucking support. These idiots tell me to wipe me hard drive as if thats an easy solution. Now i find myself waitinf days and days for a bullshit reply like, thanks for your patience. How about fuck you. How about actually offering some fucking help! First I couldnt play valkyrie and now I cant play ANYTHING. AND NO ONE IS DOING SHIT ABOUT IT. IM GONA FUCKING RETURN THIS GARBAGE IF I DONT GET A REAL GODDAMN ANSWER BY THE END OF THE FUCKING DAY.

    Dude, did you try going into program files and program files x86 and deleting all the oculus folders?  You can uninstall oculus but you tend to get errors till you clean up the original files then restart PC and try to reinstall.

  • falken76falken76 Posts: 3,053 Valuable Player
    Oculus needs to get off their fucking asses now! I have been waiting for days to fix these issues. It wouldnt update, then it crashed to the point i had to uninstall it, and now it wont reinstall, I get an error that says cannot connect to server. I have every fucking requirement i need to play this piece of shit and it just wont work and i have been offered no fucking support. These idiots tell me to wipe me hard drive as if thats an easy solution. Now i find myself waitinf days and days for a bullshit reply like, thanks for your patience. How about fuck you. How about actually offering some fucking help! First I couldnt play valkyrie and now I cant play ANYTHING. AND NO ONE IS DOING SHIT ABOUT IT. IM GONA FUCKING RETURN THIS GARBAGE IF I DONT GET A REAL GODDAMN ANSWER BY THE END OF THE FUCKING DAY.

    Just take it back, you have no patience with new tech, this is not for you.
  • Sinstalker21Sinstalker21 Posts: 253 Poster of the Week
    Zen time…..are you SURE you have the requirements met by running the compatibility checker or are you one of those that assumes there feeble Intel 4000 can run it just because it runs your current games? LOL  I have seen a lot of ppl buying VR stuff and they don't know their crap will not run it cause they didnt look to see in the 1st place then get on forums bitching like your doing only to find out they was a dumbass for not looking into it….
  • inovatorinovator Posts: 2,844 Valuable Player
    There are many people that should not do pc vr. Playstation vr is their best bet

  • regularearsregularears Posts: 85
    Hiro Protagonist
    You realise this Bossman guy hasn't been on the site since December right?
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