04-15-2017 01:36 AM
04-20-2017 03:27 AM
04-20-2017 03:39 AM
Brixmis said:
Here we are, 5 days later, and it's as if my Rift was taken in and vanished - not a single update in 5 days.
On the main page they state that if the package is not going to be scanned for more than a day, information will be given as to when they next expect it to be scanned. There is no such information.
Yet in "myUPS" account section, it just says that the package is under way in the UPS system. For 5 days? (7 if you count the two days it sat at the local collection point). Even writing off Monday for Easter, there still should be some info - what's the point of tracking?
I could have got it to Holland on my bicycle in that time. What I dislike is that there is no contact info on the site and no way to say "what's going on, please?".
One thing I do know is that I will never use UPS for my own deliveries. I used them once to send my Warthog to Bulgaria last year, and the updates then were also severely lacking - but they did get it there in less time than this Rift is taking to get just across the channel to Holland.
btw if Rift 2 is released I will get it from Amazon.
04-20-2017 04:31 AM
elboffor said:
When i rma'd my touch controllers, i dropped it iff and they colied the details and made sure i had a drop off receipt.
If in doubt tho, take a picture of the box before hand. And a picture of the box with the person you are dropping it iff with. Might not be instantly legally binding but its better than nothing.
04-20-2017 05:11 AM
04-20-2017 07:24 AM
Brixmis said:
As I said, I was required to drop it off at a local shop (an "Access Point") and they don't give out receipts - same as the UPS driver who collected from me once didn't, but I know him well enough by now to trust him a little.
falken76 said:
All you need is the tracking number. They issue what are called RS tags. Return service tags. Those can only be obtained by the shipper setting up the pick up. The first 6 digits on the tracking number following the "1z" on UPS tracking is the UPS account number that belongs to oculus. I'm sure the other couriers are similar. If no tracking ever appears, so long as you wrote down the tracking number, you have the number that proves that Oculus created the tracking number that informed UPS/FedEx to come pick up from your house in the first place. Nobody but Oculus could issue that tracking number, nobody.
The tracking number IS your receipt.
Point being, if it had gone AWOL from the shop ( or thereafter if it hadn't been scanned), I would have zero proof that I had dropped it off.
Legally, I wouldn't have a leg to stand on.
As it is, the tracking info has just come up - and is a perfect example of why I'm sceptical. It says I dropped it off at 12:35 and it is still at the AP. The items are collected at 11:00am each day - which is why I made sure I dropped it off there in plenty of time - at 08:45 to be precise.
So it wasn't picked up at 11:00 and now will not go until Tuesday, due to the holidays. So no, it hasn't gone missing - but I can't say I am happy with how things have gone thus far. Good job I have accepted the Rift being away for around 3 weeks (should be about 2, but I added on a week for the usual hold-ups). I could have had another few days use of it before sending it, though 😕
04-20-2017 07:26 AM
lovethis said:
cybereality said:
If you used a label provided by Oculus, then we track it on the back end. There is no need to worry.
So what if the shop says you never dropped it off? What happens then? I think the OP is meaning how can you prove you handed it over in the first place.
04-20-2017 07:29 AM
04-20-2017 07:31 AM
KillCard said:
Brixmis said:
Here we are, 5 days later, and it's as if my Rift was taken in and vanished - not a single update in 5 days.
On the main page they state that if the package is not going to be scanned for more than a day, information will be given as to when they next expect it to be scanned. There is no such information.
Yet in "myUPS" account section, it just says that the package is under way in the UPS system. For 5 days? (7 if you count the two days it sat at the local collection point). Even writing off Monday for Easter, there still should be some info - what's the point of tracking?
I could have got it to Holland on my bicycle in that time. What I dislike is that there is no contact info on the site and no way to say "what's going on, please?".
One thing I do know is that I will never use UPS for my own deliveries. I used them once to send my Warthog to Bulgaria last year, and the updates then were also severely lacking - but they did get it there in less time than this Rift is taking to get just across the channel to Holland.
btw if Rift 2 is released I will get it from Amazon.
FedEx had a help line which I harrassed to no end through out my postage. Does UPS not also have a place you can call?
04-20-2017 08:15 AM
04-20-2017 02:09 PM