Paypal Payment Error — Oculus
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Paypal Payment Error

Miku29Miku29 Posts: 16
NerveGear
edited May 2017 in Support

Hi since Oculus have added a PayPal option for payments I decided to add my paypal account and everything was going fine until last night when I tried to purchase Carnival VR and I had this message and error come up ( Your Paypal payment could not be completed. You can always visit your account settings and add a valid credit card number, or update your Paypal information to complete your purchase. Please contact Paypal directly if you believe there's something wrong with your account Paypal related errors ... And then in smaller text underneath I have ( If this issue continues, please visit Oculus Support to get help. An unknown error occurred ( 1353054 ) .

I have tried everything, I removed my PayPal from the Oculus Store and I cancelled it in my Paypal account and then I added my Paypal account again in the Oculus Store but I still got the same error and I double checked in my paypal account on pre approved payments and it shows as active  plus the first time i did this I got an email from paypal in a nutshell saying Oculus VR Ireland Limited has cancelled a Billing Agreement with you so I did the same thing again with removing paypal then adding it again but this time I didn't get an email. Ive checked my paypal and that's fine and the funny thing is if I use my card it works and its the same card that is linked to my paypal account but when using paypal option I'm getting the above message an error.. Please help

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Comments

  • allerleiblumenallerleiblumen Posts: 5
    NerveGear
    Hi, have the same Problem. No payment with PayPal.


  • KniesjeKniesje Posts: 3
    NerveGear
    Hallo, habe das gleiche Problem.Daraufhin habe ich mit der Hotline von Paypal telefoniert,die sagten mir das von ihrer Seite die Zahlung verifiziert wäre, aber Oculus hätte sie geblockt.
    Ich kann meine Angaben leider nur auf deutsch schreiben,hoffe aber das ihr das lesen könnt.Bitte meldet wenn ihr was Neues erfahren habt.


  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a support ticket. 
    https://support.oculus.com
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  • Miku29Miku29 Posts: 16
    NerveGear
    Please submit a support ticket. 
    https://support.oculus.com

    Ummm how do I submit a support ticket and what is it ?
  • Miku29Miku29 Posts: 16
    NerveGear
    Hi, have the same Problem. No payment with PayPal.



    I'm glad its not just me then lol
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Miku29 said:
    Please submit a support ticket. 
    https://support.oculus.com

    Ummm how do I submit a support ticket and what is it ?
    Click that link and then click contact us and fill out the form. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Miku29Miku29 Posts: 16
    NerveGear
    Kniesje said:
    Hallo, habe das gleiche Problem.Daraufhin habe ich mit der Hotline von Paypal telefoniert,die sagten mir das von ihrer Seite die Zahlung verifiziert wäre, aber Oculus hätte sie geblockt.
    Ich kann meine Angaben leider nur auf deutsch schreiben,hoffe aber das ihr das lesen könnt.Bitte meldet wenn ihr was Neues erfahren habt.



    Vielen Dank, dass ich ein Gefühl hatte, dass das der Fall von Oculus war, der es blockierte, als ich ein bisschen auf Spiele verbringe. Ich werde dich auf dem Laufenden halten, sobald ich eine Antwort von Oculus bekomme
  • Miku29Miku29 Posts: 16
    NerveGear
    Miku29 said:
    Please submit a support ticket. 
    https://support.oculus.com

    Ummm how do I submit a support ticket and what is it ?
    Click that link and then click contact us and fill out the form. Thanks.

    Thank you I just found it
  • NRGizzerNRGizzer Posts: 3
    NerveGear
    Same Problem here... also contacted support, but no solution yet.
  • Miku29Miku29 Posts: 16
    NerveGear
    NRGizzer said:
    Same Problem here... also contacted support, but no solution yet.

    Yeah I'm currently in talks with Oculus and whilse they look into I was asked to contact Paypal to see if they had any block on but Paypal say everything is fine and no reason for why payments shouldn't work. Just have to work to hear back from Oculus
  • K3K3 Posts: 27
    Brain Burst
    edited May 2017
    yea I also have the same problem! It was working normal few days ago now I cant use my paypal  error 1353054
    ps wie Ich sehe, seit ihr zwei aus Deutschland ich komme aus Slowenien und  meine transaktionen gehen durch Oculus VR Ireland Limited vielleicht haben die probleme mit paypal?
    Intel i7 6800k | Msi gaming PRO CARBON x99 |Corsair Vengeance LPX 32GB 3000 | Msi GTX1070 | 
    EVGA Supernova 850 G2 | Samsung 850 and 840 SSD | NZXT kraken x62 | case H440 | CV1 with touch controllers

  • KniesjeKniesje Posts: 3
    NerveGear
    Hallo tement
    Die Paypal Telefonhotline meinte das Problem könne nur bei Oculus selbst liegen,da Paypal den Kauf verifiziert hätte.Das mit Oculus VR Irland könntesein,da meine Transaktionen ebenfalls über sie laufen.Hast du dich deswegen schon mit dem Oculus Suport in Verbindung gesetzt?Wenn du etwas in Erfahrung bringen kannst melde dich bitte.





  • K3K3 Posts: 27
    Brain Burst
    edited May 2017
    @Kniesje ;
    ja ich habe Oculus support ein ticket geschickt! Ich sage dir bescheid  sobald ich etwas neues weiß 

    Intel i7 6800k | Msi gaming PRO CARBON x99 |Corsair Vengeance LPX 32GB 3000 | Msi GTX1070 | 
    EVGA Supernova 850 G2 | Samsung 850 and 840 SSD | NZXT kraken x62 | case H440 | CV1 with touch controllers

  • KniesjeKniesje Posts: 3
    NerveGear
    Danke dir tement

  • NRGizzerNRGizzer Posts: 3
    NerveGear
    Ja, auch aus Deutschland gehen die Transaktionen über Oculus VR Ireland Limited. Denke auch, dass da das Problem liegt. 
  • K3K3 Posts: 27
    Brain Burst
    hey Guys I will just write in English! 
    I talked yesterday with oculus support they don't know what is going on with paypal but I saw here is another topic! We need to merge this two because the problem is now getting big. 
    https://forums.oculus.com/community/discussion/52328/paypal-billing-failing#latest

    Intel i7 6800k | Msi gaming PRO CARBON x99 |Corsair Vengeance LPX 32GB 3000 | Msi GTX1070 | 
    EVGA Supernova 850 G2 | Samsung 850 and 840 SSD | NZXT kraken x62 | case H440 | CV1 with touch controllers

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I'm really sorry about this. We are looking into the situation now. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • maxx11111maxx11111 Posts: 91
    Hiro Protagonist
    i also had a issue using paypal, used my credit card and all was fine.
  • Miku29Miku29 Posts: 16
    NerveGear
    I'm really sorry about this. We are looking into the situation now. Thanks.
    No need to be sorry as stuff like this happens... I know you people over at Oculus will sort it out , It's just the case of waiting :)
  • K3K3 Posts: 27
    Brain Burst
    hey Guys now paypal is working again! 
    I got an email from oculus support yesterday that they fixed the problem. 

    Intel i7 6800k | Msi gaming PRO CARBON x99 |Corsair Vengeance LPX 32GB 3000 | Msi GTX1070 | 
    EVGA Supernova 850 G2 | Samsung 850 and 840 SSD | NZXT kraken x62 | case H440 | CV1 with touch controllers

  • NRGizzerNRGizzer Posts: 3
    NerveGear
    Can confirm this. Paypal is working again :).
  • Miku29Miku29 Posts: 16
    NerveGear
    I can confirm Paypal is working again for me now :)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Thanks for following up.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Miku29Miku29 Posts: 16
    NerveGear
    Thanks for following up.

    Forgot to say nice profile pic of the Major from Ghost In A Shell :)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Thank you!
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • allerleiblumenallerleiblumen Posts: 5
    NerveGear
    Hi,
    bei mir geht PayPal jetzt wieder. :)
    Hatte dem Support geschrieben. Woran es lag haben sie nicht gesagt.



  • yaz123553yaz123553 Posts: 1
    NerveGear
    i have this problem it's not be fixed!
  • the_f48ul0u5the_f48ul0u5 Posts: 6
    NerveGear
    same here... payment error 1353054 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a support ticket, thanks.
    https://tickets.oculus.com
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • the_f48ul0u5the_f48ul0u5 Posts: 6
    NerveGear
    Support ticket sended, but no answer... ;)
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