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I'm having trouble importing (maya exported) Objs at stamps, are there specific settings for this?

DaddyOtis
Honored Guest
I have a 10 K poly count model I'm trying to pull into medium.  I keep getting a Xanadu error.  
I tried to export a simple sphere, with the same issue.
I am exporting from Maya, but don't see why that would be an issue.
Anyone know what the issue might be?
12 REPLIES 12

johnboyjr
Protege

johnboyjr
Protege
Tons of people have the same problem the last update messed up importing if you had looked tons of people had the same problem. 

ClosetSculpt
Explorer
I am having the same issue. I tried meshes under 100 polygons, cubes, and even spheres. Each was triangulated. I used Maya, Zbrush, and Meshmixer to export OBJ's. None of them worked. I would rather not download a new piece of software to convert them. Hopefully this will get fixed soon. It is a cool feature that I would like to continue to work with.

Sterling77
Rising Star
Export from Maya as .obj and tick all the boxed smoothing / groups bla bla - put the geo in the >> C:\Users\YOURPC\Documents\Medium\_Import\Stamps 

Them select the stamp from the library >> add new layer >> hit resolution twice and check single >> should be fine. 

Also check the normal's of your Geo 
https://forums.oculus.com/community/discussion/52965/sterlings-sketchbook

Sterling77
Rising Star
Agreed something is broken - when will a patch be available 

Tried to import a clean .obj and get the xanadu error 

I would like to involve a client very soon in this workflow - so an update would be appreciated 
https://forums.oculus.com/community/discussion/52965/sterlings-sketchbook

MattHickman
Rising Star
Based on everything we investigated ensuring the mesh has no quads in it and has normals is key. Meshes with no vertex normals are failing to import. 

We're working on a permanent fix, but you should be able normalize vertexes, triangulate, and apply a UV in another program and then import properly. Sorry for the inconvenience. 

Jay77
Honored Guest
Thanks Matt, I was looking for that info:)

Sterling77
Rising Star
Thanks @MattHickman I will try the suggested method 🙂 😕
https://forums.oculus.com/community/discussion/52965/sterlings-sketchbook

Sterling77
Rising Star
Heres some settings that worked for me > export from Maya > uncheck all except for normals. The only other thing i did in zbrush was decimate ie to triangulate the mesh and add a planar uv to the geo. back in maya i just applied an average normals > The attached image is from export selection as .obj 

I think that smoothing is causing issues - which makes sense as that would carry normal data with the obj 

i2mgawliq6ch.jpg
https://forums.oculus.com/community/discussion/52965/sterlings-sketchbook