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Sensor won't connect after Creators update

JamesDuggan
Explorer
I have had my Rift for only a few days and it was working fine then my PC received and installed the Creators update and now my sensors can't be found. I have verified the driver versions made sure that Windows isn't controlling the power for my USB drives. I have tried all mu USB drives reset my PC and they still can't be found. I7 quad core, 16g RAM,  EVGA 1070 graphics card running on a SSD drive so my system shouldn't be an issue. Anybody have any ideas?
3 REPLIES 3

Anonymous
Not applicable
I'd recommend sending your logs to support - https://tickets.oculus.com/hc/en-us/requests/new

How to collect logs: 
Run "OculusLogGatherer.exe" by double-clicking the icon after navigating to this folder:
C:\Program Files\Oculus\Support\oculus-diagnostics

JamesDuggan
Explorer
Thank you I will try that.

cybereality
Grand Champion
Yes, please reach out to us and we can assist.
https://support.oculus.com/
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