Summer Of Rift Delivery Not happening. - Page 2 — Oculus
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Summer Of Rift Delivery Not happening.

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  • MacHaggisMacHaggis Posts: 37
    Brain Burst
    edited July 2017
    We are all bummed about having to wait this long on our fancy new toy, but what exactly are you expecting oculus support to do here? 

    They acknowledged that there are shortage issues and that they are being worked on. They mentioned that they hope to have fixed the shortage issues by the second week of august, but that every order until then will be delayed.

    They are out of stock, so we have to wait. It sucks, yes, but crying about it won't help.
  • EliteSPAEliteSPA Posts: 1,560
    Project 2501
    edited July 2017
    Oculus is making again the same mistake with the stock, if you are going to make a big drop in price with this special bundle you should know that a lot of orders are going to happen you should be prepared before doing that offer...jesus.....they only thing you are getting now this is a lot of mad customers again and the forum full of shipping problems, the story repeats and they havent learn the lesson.....I love Oculus and has been always very helpfull but sorry this is wrong. But guys believe me the wait is worth it, when I ordered march 2016 I had it home on May.
    i7 6700K @ 4.2 GHz | Corsair 16GB DDR4 PC2300 | GTX 1080 Ti | Asus z170-Pro | Corsair RGB Strafe Keyboard | Logitech G27 | Oculus CV1 + Touch + 4 Sensors | Win 10 64 bit | Acer Predator x34 @ 100Hz
  • shiarishiari Posts: 191
    Art3mis
    So, how much is a lot? How many does retailer X in country Y need? Or is it perhaps that most orders will unexpectedly come (and how could you have known?) from country Z instead?

    From what I know (might be wrong about this) it's also up to retailers to order adequate stock, but again, it is hard to predict exactly how popular a given product will be.

    It's not an easy logistical puzzle to solve by any stretch, and Oculus are not a logistics company and might be trying to solve this themselves rather than outsourcing it. But even a dedicated logistics company would probably struggle with giving even approximate estimates.
  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    edited July 2017
    idimmu said:
    I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
    Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.

    If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.

    Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.

    It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.




    People are not as patient because they have come to expect a better level of service these days.  Feel free to make whatever excuses you wish on behalf of Oculus, fact remains the customer service has been dismal and the lack of communication completely unsatisfactory.  

    Honestly, props to you and your patience - sadly, this is the first company who has EVER been unable to provide an ETA to me and I don't find it remotely acceptable.
    You don't find it remotely acceptable because you are used to companies who can manufacture devices and other items by machines in factories, that produce several thousands of units a day. They can do this, because they know their market is already big enough to allow this mass production.

    VR does not have that type of backing yet and there isn't any real way to mass produce this yet, by using machines. Most of its Assembly, is still done by human hands.

    In other words, you find it unacceptable  because you are spoiled, and I get that, we all are in this era. We all expect to get things delivered within several days and such, to the point it sucks when it doesn't.


    EliteSPA said:
    Oculus is making again the same mistake with the stock, if you are going to make a big drop in price with this special bundle you should know that a lot of orders are going to happen you should be prepared before doing that offer...jesus.....they only thing you are getting now this is a lot of mad customers again and the forum full of shipping problems, the story repeats and they havent learn the lesson.....I love Oculus and has been always very helpfull but sorry this is wrong. But guys believe me the wait is worth it, when I ordered march 2016 I had it home on May.
    It is not a mainstream product, the price drop might be nice, but there is simply no way to predict how much of it they will sell. The backing is simply not big enough for VR to do that.  I believe the highest selling VR game has only sold a little over a million units.

    Where as companies like Microsoft, sony and Nintendo when producing new consoles, know that on release they will sell Several million units and up to 10 million + in a year. When Oculus has say 150000 units available for the sale, and 200k people order due to the price drop, that is a more then an acceptable number(these are examples) but that means 50000 people will have to wait for new units that need to be produced, shipped etc.

    VR companies simply arent going to stock 2 million units, in the hope it might sell one day.


  • idimmuidimmu Posts: 87
    Hiro Protagonist
    idimmu said:
    I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
    Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.

    If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.

    Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.

    It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.




    IF they gave me an ETA, say 2 months waiting list from order, I'd be fine with that.

    Say something went wrong and they couldn't do it in that time frame, if I got an email saying "due to x reason, the ETA has been pushed back x amount of time" I'd be fine with that too.

    The waiting isn't the issue in the slightest, its the entire "we know, you don't, we aren't going to tell you" attitude that I massivly dislike.
  • inovatorinovator Posts: 1,882
    Project 2501
    Delivery is slow because the summer sale created huge demand. I'm waiting for a rift to replace one the has been scratched up lenses. I'm glad we have this problem since we need a bigger  base.

  • SharpfishSharpfish Posts: 1,300
    Trinity
    if I can I'll always buy via amazon. Ordered day one of sale and got it the next week (old sku with extras). free shipping next day (prime). This was obviously before they went out of stock. Just sayin'. nae mean?
    EX DK2, EX VIVE, EX PSVR, Currently RIFT CV1 | VR developer
    Poster of the week who never got a T-Shirt ;( dayum they looked tasty!
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    idimmu said:
    idimmu said:
    I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
    Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.

    If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.

    Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.

    It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.




    IF they gave me an ETA, say 2 months waiting list from order, I'd be fine with that.

    Say something went wrong and they couldn't do it in that time frame, if I got an email saying "due to x reason, the ETA has been pushed back x amount of time" I'd be fine with that too.

    The waiting isn't the issue in the slightest, its the entire "we know, you don't, we aren't going to tell you" attitude that I massivly dislike.
    The Support sent me this:

    Thank you for contacting Oculus Support.

    We've seen overwhelming demand with the Summer of Rift sale, and we’re working hard to deliver your Rift and Touch bundle as soon as possible.

    We’re expediting inventory to fulfill outstanding Oculus.com webstore bundle orders globally, and we expect to see improvements in shipments over the next two weeks. We’ll be sure to notify you when your Rift + Touch bundle is on its way.

    We plan to be back in-stock for new orders globally by mid-August. Online and local retailers may offer different or faster estimates, and we’re easily able to cancel your order if you’d like to purchase through a retail partner instead.

    So it will probably take 1 - 2 weeks

  • ChyrenzChyrenz Posts: 45
    Brain Burst
    Just got off a chat session with Amazon and they advised me that they are out of stock at the moment as well 
  • SeansationSeansation Posts: 64
    Hiro Protagonist
    Can't really argue that we don't expect a higher level of customer service today than ever before, sure.  You've missed my point however, it's not the stock shortage which is the biggest issue.  

    Most people understand stock shortages - they don't like it but they get that delays are unavoidable at times.  However, claiming the company is unable to provide an ETA is garbage.  What idimmu mentioned above is absolutely correct, the failure to successfully communicate is what pisses most people off.  

    Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.
    If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.

    I work as a contract manager and my role is 90% client facing, the above is straight bullshit - you're either a Oculus shill or  legitimately clueless.  Please name some companies that don't comment on stock shortages as common practice.  Otherwise, my experience as a consumer: I've been purchasing on the internet since dial up, I had never placed an order and been given a "no ETA" answer before dealing with Oculus.  

    To be fair, at least they are now providing the estimate of mid August in response to tickets.  
    Does raise the question WHY they need to wait until people submit tickets to give this answer.  They have a twitter account, they also obviously have a facebook page... Oh, and they have their own webpage AND forums....  

    Feel free to duck across to the store now, tell me where you find a notice they are out of stock before they allow people to place orders.  All this shit is common fucking sense and normal business practice in 2017, but please make some more excuses for them as I would love to hear them.

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  • davidb01davidb01 Posts: 88
    Hiro Protagonist
    inovator said:
    Delivery is slow because the summer sale created huge demand. I'm waiting for a rift to replace one the has been scratched up lenses. I'm glad we have this problem since we need a bigger  base.

    I completely agree with you - the large influx of new blood is great for the Rift in the long run. I'm in a similar boat to you. One of the lenses in my Rift stopped working. I had to go through Amazon Export LLC (cause they're not a preferred supplier!) to organise a warranty claim. The day they told me they will issue me a refund, I ordered a new Rift through Oculus (15th in Aus/14th in US). I received a notification from Amazon today that they've received my package and issued the refund. So - I was able to send my rift from Aus to the US BEFORE I get any update from Oculus.

    It's not the slow delivery, it's the lack of communication thats annoying. But - we've been through this before with CV1 and Touch pre-orders.... I would have hoped they'd sorted their sh*t out by now - but I guess not! :smile:
  • Gugu42Gugu42 Posts: 5
    NerveGear
    If you're not happy with how they handle things, speak with your wallet /shrug


    They give information if you send them a ticket, you just have to be patient. If you want, order from another retailer (BestBuy, Newegg for the US/Canada, for Europe it's harder because many countries)
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Amazon.de has the exact same bundle in stock again.

    Just canceled my order on Oculus.com and bought it on Amazon.de and its with the xbox controller it will arrive next Monday.
  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    Can't really argue that we don't expect a higher level of customer service today than ever before, sure.  You've missed my point however, it's not the stock shortage which is the biggest issue.  

    Most people understand stock shortages - they don't like it but they get that delays are unavoidable at times.  However, claiming the company is unable to provide an ETA is garbage.  What idimmu mentioned above is absolutely correct, the failure to successfully communicate is what pisses most people off.  

    Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.
    If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.

    I work as a contract manager and my role is 90% client facing, the above is straight bullshit - you're either a Oculus shill or  legitimately clueless.  Please name some companies that don't comment on stock shortages as common practice.  Otherwise, my experience as a consumer: I've been purchasing on the internet since dial up, I had never placed an order and been given a "no ETA" answer before dealing with Oculus.  

    To be fair, at least they are now providing the estimate of mid August in response to tickets.  
    Does raise the question WHY they need to wait until people submit tickets to give this answer.  They have a twitter account, they also obviously have a facebook page... Oh, and they have their own webpage AND forums....  

    Feel free to duck across to the store now, tell me where you find a notice they are out of stock before they allow people to place orders.  All this shit is common fucking sense and normal business practice in 2017, but please make some more excuses for them as I would love to hear them.

    I don't need to make excuses for them, I just tell you how I see it. I'm not defending them at all either, I just like everyone else, would like to see them communicate more as I fully understand that's where the main issue is at.





  • PlayerMattManPlayerMattMan Posts: 1
    NerveGear
    Guessing mid August Huh?  Yeah as long as it isn't October,  I don't mind waiting as long as I have the money in my account at that time..  I haven't had virtual reality for 25 years,  what's one month more gonna do to my mental stability...  Nothing really but thanks for shelling out a guesstimate 
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