07-14-2017 04:19 PM
07-25-2017 10:19 PM
Syrellaris said:
idimmu said:
I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.
If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.
Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.
It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.
07-26-2017 01:40 AM
07-26-2017 02:02 AM
07-26-2017 05:08 AM
07-26-2017 06:24 AM
Seansation said:
Syrellaris said:
idimmu said:
I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.
If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.
Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.
It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.
People are not as patient because they have come to expect a better level of service these days. Feel free to make whatever excuses you wish on behalf of Oculus, fact remains the customer service has been dismal and the lack of communication completely unsatisfactory.
Honestly, props to you and your patience - sadly, this is the first company who has EVER been unable to provide an ETA to me and I don't find it remotely acceptable.
EliteSPA said:
Oculus is making again the same mistake with
the stock, if you are going to make a big drop in price with this
special bundle you should know that a lot of orders are going to happen
you should be prepared before doing that offer...jesus.....they only
thing you are getting now this is a lot of mad customers again and the
forum full of shipping problems, the story repeats and they havent learn
the lesson.....I love Oculus and has been always very helpfull but
sorry this is wrong. But guys believe me the wait is worth it, when I
ordered march 2016 I had it home on May.
07-26-2017 12:17 PM
Syrellaris said:
idimmu said:
I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.
If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.
Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.
It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.
07-26-2017 12:44 PM
07-26-2017 01:00 PM
07-26-2017 01:13 PM
idimmu said:
Syrellaris said:
idimmu said:
I'm keeping an eye on my order with oculus and watching stock levels with other UK suppliers, will cancel and buy elsewhere if someone else gets stock in before oculus ships. This total lack of ETA is shocking levels of BS. Of course they know the ETA. They will be in constant touch with suppliers, so they know when they will have stock, and they know when they are able to shop, meaning rough estimates of shipping dates is totally feasable, so I don't understand how they can sit and say "you'll get it when you do, stop asking"
Pretty simple actually, because no matter what companies can't do right by it's customers. Specially not when they are as impatient as they are these days.
If they give you an Estimated Time of Arrival and for some reason, something happens to which they can't make that ETA, people are going to bitch and moan even more, then they do now. That is why companies keep quiet about stuff like that, because customers can;t behave and be patient.
Fact is however, VR goggles are not mass produced like televisions, washing machines and so forth and thgerefor aren't always in stock. If they run out of stock, they need to produce more units. These units will have to be shipped to various global Dealers, which in turn will ship it to either customers, warehouses or stores. Shipping takes time. Heck, many cargo planes don't fly at night or in the weekends so that extends the wait.
It sucks, but you'll just have to be patient. People who ordered before you and are on the waiting list, will generally get it before you as well. So yeah.
IF they gave me an ETA, say 2 months waiting list from order, I'd be fine with that.
Say something went wrong and they couldn't do it in that time frame, if I got an email saying "due to x reason, the ETA has been pushed back x amount of time" I'd be fine with that too.
The waiting isn't the issue in the slightest, its the entire "we know, you don't, we aren't going to tell you" attitude that I massivly dislike.
Thank you for contacting Oculus Support.
We've seen overwhelming demand with the Summer of Rift sale, and we’re working hard to deliver your Rift and Touch bundle as soon as possible.
We’re expediting inventory to fulfill outstanding Oculus.com webstore bundle orders globally, and we expect to see improvements in shipments over the next two weeks. We’ll be sure to notify you when your Rift + Touch bundle is on its way.
We plan to be back in-stock for new orders globally by mid-August. Online and local retailers may offer different or faster estimates, and we’re easily able to cancel your order if you’d like to purchase through a retail partner instead.
So it will probably take 1 - 2 weeks
07-26-2017 01:22 PM