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Shipping time EUROPE ONLY

Gargunza73
Explorer
Hello,

I know theres a couple more threads at least regarding the shipping situation of the summer bundles but we have people form all regions mixed in them, so we share and get info not relevant to our own region sometimes.

That's why I think a thread centered on Europe orders and shipping times will be useful to all of us in the region. It's very surprising to me the absolute lack of info, both on the main site and during the ordering proccess, also later when contacting support, it seems we users need to help each other to get some light on the whole situation.

So please share your experience and status of your order, mine was ordered on the 16th so first day to count is really the 17th, of course is still at "order" status and support gave me the usual no ETA copy/paste answer. I'm in Spain BTW.

Thanks in advance for you feedback.
1,501 REPLIES 1,501

Mullered
Expert Protege
viskeigru1gt.png
Woohoo ...... that's just the Rift though, Touch still to be dispatched ......

Patz_
Explorer

Dewiii said:


Patz_ said:

Can no one seriously help me with my problem? anyone experienced this same? It's so freaking frustrating! I hate it! Again, heres the message they sent me, In german and english: 


GERMAN:
Guten Tag,

um Ihre Bestellung weiter bearbeiten zu können, benötigen wir Ihre Unterstützung beim Abgleich Ihrer Zahlungsdaten. Der Zugang zu Ihrem Kundenkonto ist während dieser Prüfung vorübergehend nicht möglich. Bitte eröffnen Sie bis zum Abschluss der Überprüfung kein neues Kundenkonto.

Ihre Bestellung wird 3 Tage für den Datenabgleich aufrechterhalten. Nach Ablauf dieser Frist wird Ihre aktuelle Bestellung automatisch storniert.

Bitte lassen Sie uns eine aktuelle Kreditkartenabrechnung zukommen, aus der Folgendes hervorgeht:

- der Karteninhaber
- die Kreditkartennummer
- die gespeicherte Rechnungsadresse

Geben Sie bitte Ihre Bestellnummer und Ihre E-Mail-Adresse an, um die Bearbeitung innerhalb von 24 Stunden zu gewährleisten.

Unsere Faxnummer finden Sie auf der Hilfeseite von Amazon.de:

www.amazon.de/fax

Sollten Sie keinen Zugang zu einem Faxgerät haben, so können Sie uns die Kreditkartenabrechnung per Post an folgende Adresse senden:

Amazon.de GmbH
Abteilung: Adressen-Bestätigung
Gewerbepark D55
D-93059 Regensburg

Nach erfolgter Überprüfung benachrichtigen wir Sie per E-Mail.

Wir hoffen auf Ihr Verständnis für diese Sicherheitsmaßnahme, die zum Schutz unserer Kunden durchgeführt wird.

Freundliche Grüße

Amazon.de
http://www.amazon.de
====================

ENGLISH:
Good day, 

to place your order continue to process, we need your help align your payment data. Access to your account is temporarily unavailable during this test. Please do not open a new account until the completion of the review. 

Your order will be maintained for 3 days for the data synchronization. After this period, your current order will be automatically canceled. 

Please send us a recent credit card statement stating the following: 

- the cardholder 
- the credit card number 
- the stored billing address 

Please enter your order number and e-mail address in order to ensure processing within 24 hours. 

Our fax number can be found on the help page from Amazon.de: 

www.amazon.de/fax 

If you do not have access to a fax machine, so you can send us the credit card bill by mail to the following address: 

Amazon.de GmbH 
Confirmation Address: Department 
Business Park D55 
D-93059 Regensburg 

After the review, we will notify you by e-mail. 

We hope for your understanding of this security measure that is carried out to protect our customers. 

regards 

Amazon.de 
http://www.amazon.de 


Did you pay with a credit card?


I did. I just tried to do what they said and replied to the email with all the info, but it says the email doesn't exist?! how the hell is that possible?

papinist
Protege
DISPATCHED! DISPATCHED! DISPATCHED!!!!
Finally the headset too is dispatched! Ordered yesterday on amazon.de
Touch controller shipped yesterday, courier GLS, from france
Headset shipped today, Courier UPS from [unknown]

Shipped to Italy 🙂

8cfcefiy25ju.jpg

MrKaru
Adventurer
I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 

Patz_
Explorer

MrKaru said:

I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 


Don't worry... looks like i'm gonna be for a looong time. All these people are so lucky :neutral:

Dark_4ce
Protege

Mullered said:

viskeigru1gt.png
Woohoo ...... that's just the Rift though, Touch still to be dispatched ......


Same here! 

Dewiii
Protege

Dark_4ce said:


Mullered said:

viskeigru1gt.png
Woohoo ...... that's just the Rift though, Touch still to be dispatched ......


Same here! 


Ordered today again because of an error and it will already arrive tomorrow! :hushed:

Dewiii
Protege

Patz_ said:


MrKaru said:

I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 


Don't worry... looks like i'm gonna be for a looong time. All these people are so lucky :neutral:


You are just pretty unlucky try asking the support

Patz_
Explorer

Dewiii said:


Patz_ said:


MrKaru said:

I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 


Don't worry... looks like i'm gonna be for a looong time. All these people are so lucky :neutral:


You are just pretty unlucky try asking the support


I did... hoping for a reply soon. My dispatch was supposed to be on 31th for both

Anonymous
Not applicable

Mullered said:

viskeigru1gt.png
Woohoo ...... that's just the Rift though, Touch still to be dispatched ......


Nice one. Knew they would come through.

Word of warning though.... Check who the courier is. Up until this morning it stated Monday delivery. Then all of a sudden its out for delivery today. You may get it tomorrow if its UPS??

Good luck  :#