cancel
Showing results for 
Search instead for 
Did you mean: 

Summer rift sale great but....

inovator
Consultant
The permanent price reduction after summer was great. But why not offer a headset without the 2 senor or touch controls so it can be cheaper still. Especially for the people who needed to buy another rift like me. Now I'm stuck with a pair of touch controls & 2 sensors(already have 3) I don't need. Ahhhhh!
Imagine if bad luck  makes it that I need a 3rd rift. Like let's say my dog eats this one. Come on oculus be reasonable. You can't replace the lenses so give us a stand alone rift at a great price. 
36 REPLIES 36

GrumpySoldier
Protege

...It's kind of like saying "well this rubber in your car engine is broken, but we don't sell stand alone parts. Your best bet would be to purchase an entire new car and sell the left over parts you don't use"...



Even though the auto industry will never get to that point, that's not the best example...

How many previously serviceable parts of your average car, are now sealed units?

Or are manufactured in such a way that servicing/repairing them is almost impossible without specialist equipment?


Like it or not, a standalone headset for retail probably won't happen. Maybe if they get enough warranty claims they'll offer a standalone replacement to people with broken headsets...

But individual spare parts?
I'll put it like this: If the optical drive in your console died, would Sony/Microsoft sell you the specific part to fix it?

inovator
Consultant
Bad example they would not sell u the part but u can send the console in and they would fix it.

HiCZoK
Protege
They should offer standalone headset without headphones, controllers and anything. For those people with scratched lenses... buying whole new bundle because lenses cannot be replaced is bulslhit

BeastyBaiter
Superstar
The sensible solution is to simply offer commonly broken parts such as the cables, lenses, straps and pads. It won't cannibalize bundle sales since you can't make a fully functional rift out of those but it will allow someone to repair a damaged one. The only time you'd have to buy a whole new headset in that case is if one of the screens in it failed.

inovator
Consultant
That's the main point of this thread. There should be a better solution for lens problems

Zenbane
MVP
MVP
We can currently RMA for spare parts. The post by Sharpfish in the thread was the most sound voice on the issue.

Calmfixup
Heroic Explorer

Sharpfish said:

DISAGREE.

One of the MAJOR points in this sale is getting touch penetration/adoption up for developers. To offer a reduced price rift on its own would counter-act everything they are trying to achieve.

I 100% welcome the 'full bundle only' focus and deal, and it's how it should have been since day one.

If you want a 'cheap rift' as back up , buy the pack and sell the parts you don't like, at the summer sale price you are still getting a massive bargain. 

It's vital that developers (such as with Lone Echo) can be confident that every rift owner has ACCESS to touch even if they think they don't need it yet (Using wheels or hotas .. even a gamepad), to have touch bundled and there is to give developers freedom to create what they need without jumping through hoops or dumbing down to the lowest common denominator.

Soon the ratio of touch equipped rifts to bare HMDs will be massively in the former's favour (as it should be - this is VR not HMD + gamepad world).


If we are talking spare parts, then yeah oculus should sell them where they can, or do an RMA (even out of warranty) 'trade in' for your damaged rift for a replacement with a lone HMD. This shouldn't be in retail though as it would poison the VR well (again) with too many rifts out there with inadequate controls for developers choices.



100% agree!!!!


nalex66
MVP
MVP


The sensible solution is to simply offer commonly broken parts such as the cables, lenses, straps and pads. It won't cannibalize bundle sales since you can't make a fully functional rift out of those but it will allow someone to repair a damaged one. The only time you'd have to buy a whole new headset in that case is if one of the screens in it failed.


Cables, headphones, and face rings are already offered for sale on the Accessories section of the store, but straps and lenses are not customer-serviceable parts, since they have delicate integrated electronics. It would be nice if you could RMA damaged headsets for a repair fee if they are out of warranty, though.

DK2, CV1, Go, Quest, Quest 2, Quest 3.


Try my game: Cyclops Island Demo

w_benjamin
Adventurer
They should probably have a replacement program where you send in your old one and get a new one for a reduced price that doesn't come with a cable or headphones or anything. (you put your old ones onto the new HMD)

That way new users couldn't take advantage of it, as they would have nothing to send in.

GrumpySoldier
Protege

inovator said:

Bad example they would not sell u the part but u can send the console in and they would fix it.


How is that a bad example? Wouldn't Oculus do the same if your Rift needed to be repaired?

My point was Sony/MS don't sell individual parts to DIY-types, neither will Oculus.

If you want repair it yourself, you'll more than likely have to wait for the aftermarket to provide the parts, as it does for consoles and smartphones.