07-03-2016 11:42 AM
08-15-2017 04:13 PM
08-16-2017 10:44 AM
Nij said:
johnco61 said:
rdmilligan said:
Had same issue with sound intermittent in right ear, then left, then cut out. Disappointing (stopped me developing 😠
However, Oculus Support were superb. After a few preliminary checks (plus confirmation of retailer purchase) they emailed postage label and I had Rift replaced in 8 days (from UK). Brand new, as far as I can tell.
Did it just turn up after 8 days or did you get an email to say its on its way? I sent mine back 12 days ago and haven't heard anything yet (also from the UK, returned to The Netherland
Hey, have you heard anything yet, I'm in the UK and sent mine back on the 7th August and I know it was picked up by UPS the following day and was delivered to the netherlands on the thursday cause I tracked it through UPS but I've had no acknowledgement or update at all yet, it does say 8 to 12 business days but a quick update would be nice!
08-16-2017 10:46 AM
08-16-2017 03:07 PM
johnco61 said:
Have emailed but have just had the standard email back, we will look into it and get back!!
08-16-2017 09:53 PM
08-16-2017 11:48 PM
08-18-2017 09:17 AM
johnco61 said:
LOL, will let you know when I hear more
08-19-2017 05:34 AM
johnco61 said:
johnco61 said:
LOL, will let you know when I hear more
48 hrs and still no word from support, can't believe it would take them this long to phone the Netherlands and ask if my Rift was on its way yet
08-19-2017 04:00 PM
johnco61 said:
johnco61 said:
johnco61 said:
LOL, will let you know when I hear more
48 hrs and still no word from support, can't believe it would take them this long to phone the Netherlands and ask if my Rift was on its way yet
Had an email today to say l'm moving up the ladder a bit. Should be delt with soon, what a joke!!
08-19-2017 11:16 PM
Nij said:
johnco61 said:
johnco61 said:
johnco61 said:
LOL, will let you know when I hear more
48 hrs and still no word from support, can't believe it would take them this long to phone the Netherlands and ask if my Rift was on its way yet
Had an email today to say l'm moving up the ladder a bit. Should be delt with soon, what a joke!!
Sheeeett!!
This is not good, have you moved up the ladder to getting a new rift or just for your follow up enquiry 😄
I thought i'd be fine for a few weeks with no rift, but it's started to get to me now, really wanna play killing floor and rez, oh and the games I got in the summer sale, they must have run out of rifts after the sale!!