07-03-2016 11:42 AM
08-25-2017 01:32 AM
cybereality said:
If you experience any problems with your new Rift, please feel free to submit a ticket.
https://support.oculus.com
08-25-2017 02:24 AM
08-25-2017 05:29 AM
08-25-2017 08:20 AM
08-26-2017 04:32 AM
08-26-2017 06:36 AM
Nij said:
@johnco61
Hey mate how did you get on with your new rift, support just told me to plug it in and it will be fine, not the case though at all!!, everytime I plug it in and launch oculus, it prompts me to set up a new device and then freezes and I can't even get past set up 😞
@cybereality
Not sure if you could give me any quck fixes before I either reinstall oculus or contact support!
Basically I've got my replacement rift and support said just plug it in but it did prompt me set up a new device and say it has installed my headset on windows notifications but the minute I plug the usb and hdmi cables in with the pc on or off and launch oculus, everything just freezes and after a couple of reboots I decided to just leave it and it basically just hangs for ages and eventually closes oculus or flicks between oculus and my desktop but I never get past the screen that shows all the sensors, headset and hdmi connections and they all say OK but it will just hang there and can't complete set up
I haven't changed anything since the last few weeks since I used my old headset but I know my pc did update to the creators update on windows 10 and I've had 2 nvidia graphic driver updates since last time and also OH 1.17
Don't wanna really reinstall everything again as last time I did that all my backups for games and apps never worked and I had to start everything again so hoping to avoid this
Cheers
08-26-2017 10:44 AM
johnco61 said:
That's strange I didn't have a problem, having said that I had to go through the setup at the start but that went ok. I did have the HMD disconnecting all the time which I never had before but switching the usb ports about sorted that.
The only thing I can suggest is uninstalling the Oculus software and start again, I know it's a pain but that's the first thing support will say!
08-27-2017 04:50 PM
08-27-2017 05:33 PM
09-06-2017 04:06 AM