09-04-2017 06:09 PM
"Thanks for sending us the picture.
The occurrence you're describing appears to be normal behavior, and exists to some degree in all headsets.
While it can vary between headsets, it more typically varies between users. This does not affect the functionality of the Rift, and should still allow for great experiences.
I realize that this is not the answer that you were hoping for; however, we do appreciate your understanding in this matter."
I really hope this is a misunderstanding due to the photo because there is no way I'm putting up with defective hardware (which this clearly is).
09-08-2017 04:21 AM
09-08-2017 10:14 AM
flexy123 said:
I just had a thought...
Does the Rift run the Spud calibration images through barrel distortion maybe, like everything else?
This would explain why the bands always have this arc shape.
09-10-2017 10:22 PM
Thank you for your patience as we work to answer your ticket in the order it was received.
Due to the Summer of Rift sale, we are experiencing a larger contact volume than normal.
You have reached the highest point of escalation, but we have not had the chance to investigate your case at this time.
Rest assured that Oculus Support is actively answering tickets and you have not been forgotten.
We appreciate your understanding and continued patience as we strive to answer all contacts as quickly as possible."
So hey, some good news (escalation!). Fingers crossed I get some official word on this issue. Now to wait.
09-10-2017 11:39 PM
Shaboubalah said:
"Greetings,Thank you for your patience as we work to answer your ticket in the order it was received.
Due to the Summer of Rift sale, we are experiencing a larger contact volume than normal.
You have reached the highest point of escalation, but we have not had the chance to investigate your case at this time.
Rest assured that Oculus Support is actively answering tickets and you have not been forgotten.
We appreciate your understanding and continued patience as we strive to answer all contacts as quickly as possible."
So hey, some good news (escalation!). Fingers crossed I get some official word on this issue. Now to wait.
09-11-2017 02:58 AM
09-13-2017 05:16 PM
09-13-2017 08:22 PM
09-13-2017 11:29 PM
09-13-2017 11:35 PM
09-14-2017 04:23 AM
Godit82 said:
Getting the same issue here with my new replacement. Definitely did not have the green galaxies on my first headset and I spend a lot of time in the focus menu because my issue was with the IPD setting. Tried the "gen 2" (new faceplate) replacement on for the first time to set the IPD and it was like "WHOA, what the heck is this!?!?"
Do you have a link to that subreddit thread with the "product specialist"?