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Medium 1.3 Crashes Menu Freeze

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Comments

  • ZynnyZZynnyZ Posts: 1
    NerveGear
    edited October 2017
    Just received a Rift for early B-Day gift from old Army buddy.  Was so looking forward to using Medium.  I get nothing but crashes when messing with the menu.  :(  Oculus Medium is the main reason I wanted a Rift, since I use ZBrush.
  • jpenjpen Posts: 6
    NerveGear
    edited October 2017
    I'm seeing this crash on one of my systems. Attaching the log.

    Medium asked if I wanted to run in debug mode, I said yes and it opened with visual studio and spit out a bunch of info when it crashed. I don't really know what any of it means but maybe it will be useful?

    And just for kicks including the compose-init-order.log.

    Added DxDiag
  • MattHickmanMattHickman Posts: 359 Oculus Staff
    ZynnyZ said:
    Just received a Rift for early B-Day gift from old Army buddy.  Was so looking forward to using Medium.  I get nothing but crashes when messing with the menu.  :(  Oculus Medium is the main reason I wanted a Rift, since I use ZBrush.
    Lots of random little things that can cause crashes. Old video card drivers, particularly AMD, running some malware scan programs can cause issues, turn off any GPU or CPU tuners you might have (like Rivatuner), Make sure your oculus SDK is updated (if it's new it should be) and make sure you've installed latest windows updates. 

    If that stuff doesn't work posting your crash logs location here: C:\users\*username*\AppData\LocalLow\Oculus\Medium\log

    and your dxdiag so we can look at your system specs would help.
  • SIMOROBOSIMOROBO Posts: 1
    NerveGear
    I appear to have the same tooltip related crash. I went through all UI buttons and noted the offending tooltips. I get 100% repro on all of those.

    Control Panel:
      Mirror
      Lathe

    Layers:
      Flip
      Stamp
      Increase Res
      Decrease Res

    Scene:
      Sun Brightness
      Sun Color


    Switching off tooltips resolves the issue. Also drawing clay and releasing the trigger over the UI button will keep the tooltip from showing and allows me from pressing the button without a crash. I do not believe I have had tooltips disabled at any point before. I am running Windows 7 x64 with a GTX 970 and have had the crash with past and up-to-date Nvidia drivers (388.00).
  • MattHickmanMattHickman Posts: 359 Oculus Staff
    Thanks for the info, we believe we have a fix for this going through QA now, trying to get it out as soon as we can. 
  • jpenjpen Posts: 6
    NerveGear
    Any update on when the fix will be out?
  • MattHickmanMattHickman Posts: 359 Oculus Staff
    jpen said:
    Any update on when the fix will be out?
    This week. 
  • jpenjpen Posts: 6
    NerveGear
    thanks for the update
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