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ARTIKA.1 Won't Update / Run

HughN
Explorer
Hi,

Oculus Home shows one 'update' required, for ARTIKA.1. When I hit 'continue', a dialogue box pops up stating: "To continue, Oculus needs to install additional system software for ARTIKA.1". After clicking 'Install', nothing happens and it still shows up as needing an update.

The same happens if I try to 'Finish Installation' from the Store - it just shows 'Finish Installation' again.

Anti-virus software is switched off.

Any suggestions gratefully received.

Many thanks,

Hugh

5 REPLIES 5

cybereality
Grand Champion
Can you post your LogGatherer logs?
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

HughN
Explorer
Done...

Hope they help.

cybereality
Grand Champion
Can you try downloading and installing these?
https://forums.oculus.com/community/discussion/comment/558735/#Comment_558735
You may only need the first download, but it won't hurt the download and run all of them.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

HughN
Explorer
They all resulted in messages saying a newer or equivalent version was already installed. Nothing was changed.

HughN
Explorer
I have rolled back the version of Windows 10 to the previous standard and ARTIKA.1 runs OK.

Thank you, Microsoft- not.