Restart Computer Error

dem347 · December 2017

Since Official support doesn't seem to help.
Since about December 9 I've been completely unable to use the Oculus Home Software.
After failing an automatic Repair I was prompted to re-download the setup.
The Setup failed giving me a restart computer error.
I restarted, it failed giving the same issue.
Ran the setup as Admin, same issue.
I disabled my Antivirus, same issue.
Went through my permissions registry, same issue.
Re-Installed Windows, same issue.
Moved my OS to a new SSD, same issue.
Attempted to install on a New Volume, same issue.
Went through all the previous steps before Windows-Reinstall with official support and submitted logs, same issue.
Installed Occulus home on a secondary PC on the same network successfully.
To sum it up, I am at my wits end with this and I'm curious if anyone in the community has any possible solution to this.

Rock9827 · December 2017

I have the same issue also.

dem347 · December 2017

Rock9827 said:

I have the same issue also.

Frustrates me to no end because the length of time after my original purchase means I can't get a refund.
I'm stuck with a $400 brick.

YoLolo69 · December 2017

Hi, I feel your pain...
Did you open a support ticket with Oculus support team? < OK, my bad, didn't read well your first post>
Could you describe exactly what you mean by "a restart computer error"?
And also, describe your computer specifications? That may help to narrow the problem.

dem347 · December 2017

YoLolo69 said:

Hi, I feel your pain...
Did you open a support ticket with Oculus support team? < OK, my bad, didn't read well your first post>
Could you describe exactly what you mean by "a restart computer error"?
And also, describe your computer specifications? That may help to narrow the problem.

NVM, seems after running the program into a wall for a week and going through the motions with everybody it all resulted In it just magically working this evening, literally the only difference was setting the OVRLibrary service to realtime demand in task manager.

EpicLazyKing · May 2019

Help I have same problem explain how to fix please

DustyinLVNV · May 2019

Same exact issue. I don't see an OVRLibrary task anywhere.

Montee2 · November 2019

any solution to this problem. I just installed a new ssd and i am having the same problem.

Salty_GOODz · November 2019

I've got the same problem now. I reformatted my computer a couple of months ago and just realized I didn't reinstall Oculus last night when I tried to play. Nothing changes as far as hardware goes. I've tried all of the solutions that the OP has tried.

It will make it all the way through the installation progress bar and then give an error "Restart Computer" "Sorry, we encountered an error during installation. Please restart your computer try running Oculus Setup again. If you still experience issues, contact Oculus Support." with no error ID. I have no idea how to get this working... I've tried with the Rift plugged in and unplugged.

kobs57 · January 2020

I don't even get the error message, I upload the software click next and all I get is the black square with the oculus logo and it gets stuck there, I need the task manager to close it up. Funny thing about it is that it ran perfect for months and from the night I shut down my computer to the next morning when I went to put on my headset again boom! nothing. Reloaded the software, and did everything possible including windows with the new updated version, the oculus software just gets stuck at the same place . Specs are down there

saurabhsen · February 2020

same issue. Got stuck with fresh new install of Windows10Pro all updated along with NVIDIA latest drivers.Tried with UAC off and firewall disabled and admin user but not luck.

jmax20 · April 2020

same issue cannot download it. makes me wait 10 minutes just to tell me it didnt work and i need to restart my computer.. what is going on!!!!?

AussieNinja · April 2020

Same!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

kobs57 · April 2020

I found a way to get rid of it I used a program called Revo Uninstaller to uninstall oculus software there are simple instructions to follow, it will find every bit of software left after the uninstall and ask you if you want to get rid of it . Problem is when you uninstall Oculus it gets rid of major files but leaves unimportant files behind and it's one of those files that gets corrupted and gets in with the new install no matter how often you re install it. cleaning it up thoroughly is the only way to get it to work again.
The program is free btw and you can uninstall it right after if you want without any problems. Get the pro free trial version

Restart Computer Error

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