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Restart Computer Error

dem347dem347 Posts: 3
NerveGear
in Support
Since Official support doesn't seem to help.
Since about December 9 I've been completely unable to use the Oculus Home Software.
After failing an automatic Repair I was prompted to re-download the setup.
The Setup failed giving me a restart computer error.
I restarted, it failed giving the same issue.
Ran the setup as Admin, same issue.
I disabled my Antivirus, same issue.
Went through my permissions registry, same issue.
Re-Installed Windows, same issue.
Moved my OS to a new SSD, same issue.
Attempted to install on a New Volume, same issue.
Went through all the previous steps before Windows-Reinstall with official support and submitted logs, same issue.
Installed Occulus home on a secondary PC on the same network successfully.
To sum it up, I am at my wits end with this and I'm curious if anyone in the community has any possible solution to this.



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Comments

  • Rock9827Rock9827 Posts: 1
    NerveGear
    I have the same issue also.
  • dem347dem347 Posts: 3
    NerveGear
    edited December 2017
    Rock9827 said:
    I have the same issue also.
    Frustrates me to no end because the length of time after my original purchase means I can't get a refund.
    I'm stuck with a $400 brick.
  • YoLolo69YoLolo69 Posts: 1,114
    Wintermute
    edited December 2017
    Hi, I feel your pain...
    Did you open a support ticket with Oculus support team? < OK, my bad, didn't read well your first post>
    Could you describe exactly what you mean by "a restart computer error"?
    And also, describe your computer specifications? That may help to narrow the problem.

    “Dreams feel real while we are in them, it's only when we wake up that we realize something was strange.” - Dom Cobb

    "Be careful, if you are killed in real life you die in VR too." - TD_4242

    I7 3770K OC 4.6GHz, GTX1080 OC 10%, 16GB DDR3 2448  OC, Oculus Rift CV1

  • dem347dem347 Posts: 3
    NerveGear
    YoLolo69 said:
    Hi, I feel your pain...
    Did you open a support ticket with Oculus support team? < OK, my bad, didn't read well your first post>
    Could you describe exactly what you mean by "a restart computer error"?
    And also, describe your computer specifications? That may help to narrow the problem.
    NVM, seems after running the program into a wall for a week and going through the motions with everybody it all resulted In it just magically working this evening, literally the only difference was setting the OVRLibrary service to realtime demand in task manager.

  • EpicLazyKingEpicLazyKing Posts: 3
    NerveGear
    Help I have same problem explain how to fix please
  • DustyinLVNVDustyinLVNV Posts: 5
    NerveGear
    Same exact issue. I don't see an OVRLibrary task anywhere.
  • Montee2Montee2 Posts: 1
    NerveGear
    any solution to this problem. I just installed a new ssd and i am having the same problem. 

  • Salty_GOODzSalty_GOODz Posts: 1
    NerveGear
    I've got the same problem now. I reformatted my computer a couple of months ago and just realized I didn't reinstall Oculus last night when I tried to play. Nothing changes as far as hardware goes. I've tried all of the solutions that the OP has tried.

    It will make it all the way through the installation progress bar and then give an error "Restart Computer" "Sorry, we encountered an error during installation. Please restart your computer try running Oculus Setup again. If you still experience issues, contact Oculus Support." with no error ID. I have no idea how to get this working... I've tried with the Rift plugged in and unplugged.
  • kobs57kobs57 Posts: 85
    Hiro Protagonist
    edited January 17
    I don't even get the error message, I upload the software click next and all I get is the black square with the oculus logo and it gets stuck there, I need the task manager to close it up. Funny thing about it is that it ran perfect for  months and from the night I shut down my computer to the next morning when I went to put on my headset again boom! nothing. Reloaded the software, and did everything possible including windows with the new updated version, the oculus software just gets stuck at the same place . Specs are down there 
    Oculus Rift dedicated computer...AMD Ryzen 7 1700X, 32 gigs of Corsair Vengence RGB memory, MSI 1070-TI, 
     on a MSI B-450 Gaming plus motherboard, EVGA super nova 1000 Watt PSU
    Oculus is on a Samsung 970 evo M.2 V nand 1TB on board SSD   
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