Black Screen on Rift? Be Sure to Use Nvidia Driver 388.59

cybereality · February 2018

We are currently investigating an issue affecting Nvidia card users on newer driver versions and the latest Oculus app. If you have an Nvidia GPU, please be sure to install Nvidia driver 388.59 or you may experience black screens or other compatibility issue. Thanks.

General_Papabear · February 2018

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

madamluck · February 2018

This isn’t limited to just nvidia as I have a Radeon and I’m encountering the same issue . I also updated to the latest driver but unfortunately still getting the black screen

cybereality · February 2018

General_Papabear said:

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

Yes. Rift may work for some amount of time before the black screen happens.

LZoltowski · February 2018

General_Papabear said:

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

When that happens, have you tried re-setting the display adapter by pressing CTRL+SHIFT+WINDOWS KEY+B ?

Your screen will go black for a second and a beep will sound.

nalex66 · February 2018

General_Papabear said:

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

Have you tried restarting the Oculus service rather than rebooting your PC? In the desktop app, go into Settings/Beta, and select Restart Oculus. That always works for me when I occasionally get black screens.

Kinematic9 · February 2018

Quick question on this - does this only account for if you are utilizing the 2.0 beta? Does this occur if reverted back to standard release?

Casepb · February 2018

Can confirm using Nvidia drivers 390.65 and with the Oculus Home 2.0 beta my video cuts out within 2 seconds yet I still hear audio. Toggling the beta off fixed it however. This gave me a nice scare because I thought it was my headset. The first time I bought a Rift I had to send it back and get a replacement because the headset had an issue.

nemynem · February 2018

cybereality said:

General_Papabear said:

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

Yes. Rift may work for some amount of time before the black screen happens.

Hey @cybereality 
I was having this issue (after about 5 minutes of use the displays would all cut out and I'd have to restart), so then I installed 388.59... but that didn't fix the issue. Any suggestion?

drymetal · February 2018

Casepb said:

Can confirm using Nvidia drivers 390.65 and with the Oculus Home 2.0 beta my video cuts out within 2 seconds yet I still hear audio. Toggling the beta off fixed it however. This gave me a nice scare because I thought it was my headset. The first time I bought a Rift I had to send it back and get a replacement because the headset had an issue.

Turning off Beta fixed it for me as well. A quick fix until the situation gets sorted. Easier than rolling back a driver.

cybereality · February 2018

If you still experiencing the issue, please upload your LogGatherer log file. See here for how to get it.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1

Magzire · February 2018

General_Papabear said:

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

Exact same for me. I didn't update Nvidia drivers.
Could a windows update cause this?

Inno1067 · February 2018

General_Papabear said:

Would this include a sort of 'time out'? Been having issues where if I step away for ~5-10 minutes then the headset video cuts out, but audio works fine. No issues while I'm playing, it's just if I take it off for a few minutes to take a break and go back. Always have to reset my PC to get the Rift working again.

I do have the same issues as you reported, downgrading to 388.59 solve that issue for me.

Inno1067 · February 2018

Magzire said:
Exact same for me. I didn't update Nvidia drivers.
Could a windows update cause this?

Fo to Nvidia GeForce Experience into tab Drivers, scroll down to your installed triver and use the menu (3 little quares) to re-install the existing driver. Without a reboot this could solve your issue, at least it worked for me (Driver ver 388.59)

Magzire · February 2018

Oh i actually had 388.71, 388.59 working now

Fierblaed · February 2018

I have been working on this all day, and the problem still has not been fixed. I have installed the 388.59 driver numerous times. I have done a fresh install of all Nvidia software. I have also turned of Beta in the Oculus app. Lastly, I have run the Oculus logging tool and I will upload the zip file. If anyone could help I would greatly appreciate it!

cybereality · February 2018

It looks like you have to free up some space on your system. You'll need 120GB or more free on your game drive. It also looks like you may be running an integrated graphics card somewhere. Do you have something connected to the motherboard HDMI port? Please be sure that Rift and all monitors/TVs are connected to the primary dedicated graphics card. Nothing can be connected to secondary cards or the motherboard video port.

Fierblaed · February 2018

cybereality said:

It looks like you have to free up some space on your system. You'll need 120GB or more free on your game drive. It also looks like you may be running an integrated graphics card somewhere. Do you have something connected to the motherboard HDMI port? Please be sure that Rift and all monitors/TVs are connected to the primary dedicated graphics card. Nothing can be connected to secondary cards or the motherboard video port.

I have two SSD's in my computer the default drive has 306 GB free storage. I do not have anything plugged into my motherboard display ports. My Display and oculus are both plugged into the graphics card

gregorius.sarlemijn · February 2018

hello, i am new here. i bought the rift especialy to fly fsx x-plain 11 prep3d etc. to do this you need flyinside as third party, i only got one session of 15 min (the try out time for flyinside ). afther that i get an error stating ovr 75318303 . what does that mean, is this an rift or an flyinside issue??

0

Xelso · February 2018

How will you solve the problem that the screen won't turn on, and the indicator light stays orange? Shall we wait for the next Nvidia driver or will you fix Oclus Home.

Silversmith · February 2018

Still having the Black Screen problem after downdating my Nvidia drivers to the recommended version 388.59. Made no difference, Headset goes black after 10 mins if left running an app (Elite Dangerous Horizons) but the headset is not being worn (e.g if taken off to answer a phone call). The headset is still tracking normally (can see on the Elite Dangerous windows copy of the game window that the headset is being tracked and the game responds normally, but nothing is visible INSIDE the headset, the lenses are black). Clearly this problem is NOT fixed by using version 388.59 (Geforce 1080 TI). Need to fix this.. makes headset unusable. Major customer dissatisfaction issue !!! It does appear to be some sort of Timeout problem (or could it be a power management problem? the PC powering off the headset if its not being worn after 10 mins?)

cybereality · February 2018

If you still experience black screens, please upload your LogGatherer zip file. See here for how to get the file.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1

Silversmith · February 2018

As requested the zip file from LogGatherer attached . Loads of errors on it . I see several PERMISSION DENIED style errors on Oculus Software items ,, could that be related? The incident my previous post referred to was somewhere between 16:00 and 16:50 on 15th February 2018.

Note I again emphasis the 'Blackout' problem NEVER occurs when the headset is being worn , but ONLY when it is removed for 5 to 10 mins (and left unmoving within view of the sensors). The 'Blackout occurs whilst the headset is not being worn. After that point NOTHING can recover the headset view, Putting the headset back on has no effect, although the headset is still being tracked normally. The only recourse is to REBOOT THE PC, after which normal operation is resumed.

By the way .. another probably unrelated issue I have is that I keep getting a SPURIOUS notification "Critical Error The Guardian System has failed' , click here to resolve this". In fact the Guardian system is working fine (its easy to test by moving to the guardian boundary and checking the appropriate warning is shown in VR). Clicking on the indicated 'button' has no effect whatsoever. As I said.. probably unrelated, but thought I better mention it 'just in case'

cybercookie72 · February 2018

@Silversmith Im seeing pretty much exactly what you are....

the black out does not seem to be helped by a reset of the oculus stuffs but does seem to be fixed for a bit by restarting the PC....when it first started happening i would unplug/plug everything followed by resetting oculus but that had mixed results...now when it happens i make sure steam and oculus are closed and then restart and that seems to fix it each time

the guardian system seems to be resolved by going through the set up again...no restart/reset just plain go through set up again and it seems happy again until the next time, its only happened a few times for me but atm is happy

I am running the latest everything software and will look in to downgrading the 1080 ti drivers in hopes of a temp fix

Virtual-North · February 2018

Same issue (black screen) (Nvidia 1070ti) (V.390.77 drivers)

LZoltowski · February 2018

VitualNorth said:

Same issue (black screen) (Nvidia 1070ti) (V.390.77 drivers)

As the title of the thread suggests, please try Nvidia Driver 388.59

christopherbarnhouse · February 2018

Same issues. Including the occasional snowcrash instead of black screen. Also, twice got kicked out of the app I was running and dumped back into Home - except I was under the room ( nice view of the shark tank ).
I've tested all drivers back to 388.31. I installed 388.13, but Oculus app says my drivers are out of date so I didn't go back any further. I've tried old school home and new beta home. I wish I could roll back versions of Oculus software to get a stable Rift again. Unless it's Windows 10 causing the issue, I don't have the fortitude to try rolling back versions of that...

cybereality · February 2018

Thanks for posting your log files. I will share with the team.

Xelso · February 2018

Do you suggest first to deinstall the new ahem old driver?

cybereality · February 2018

Yes, it's best to uninstall the current driver you have before install another one (especially important if you are downgrading to older drivers).

LZoltowski · February 2018

I would recommend using DDU to remove everything: https://www.wagnardsoft.com/ before downgrading.

Black Screen on Rift? Be Sure to Use Nvidia Driver 388.59

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