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New Oculus Home not loading

amollberg
Honored Guest
I joined the public test channel and put on my Rift. But the environment I loaded into was just an infinite grayish space with a grid on the ground. And when I bring up the Dash menu and select Home or Store, the menu goes away but nothing else happens. I remain in the same dull environment and nothing is loading in. I can use all the other functions and play games just fine though, but I want to experience the new Oculus Home.

I have gathered logs during usage so I can send it to a developer if needed.

4 REPLIES 4

nilz23
Explorer
I just now had the same problem.  I was able to solve it by turning public beta off, letting the software "upgrade" to the non beta old version and then reselect public beta and let it reupgrade to the public beta.

amollberg
Honored Guest
Thanks for the info. But it seems it did not solve it for me, new Oculus Home still will not appear after re-upgrading to public beta.

amollberg
Honored Guest
I solved it. I had to download and install DirectX End-User Runtime Web Installer from Microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=35 and then reboot. New Oculus Home seems to work fine now.

webbeworks
Honored Guest