If you are still experiencing issues with black screens on Rift, please share your log files here. Usually with this issue, Rift will work the first time after a reboot, and then after removing the headset or going idle for a while, the screen in Rift will become black. Restarting your computer or the Oculus service can sometimes temporarily work around this issue. Some users have also had some success with rolling back their video card drivers (for example, to 388.59 on Nvidia). It would be helpful to know if you installed the latest Fall Creators Update, for Windows 10 users. It would also help to know if you are on Rift Core 2.0 or are still using the classic version. Also please note if you have Guardian enabled or disabled.
See this thread for how to get your LogGatherer zip file.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1Note, the file may be too big to attach to the forum, so you may want to use a hosting service like GoogleDrive, etc.
Your help here will assist us in getting to the bottom of this issue. Thanks a bunch.
EDIT: If you're using an Nvida GPU and are having the black screen issue, it may help to send some files to Nvidia as well. See this thread for details.
https://forums.geforce.com/default/topic/1039358/geforce-drivers/requesting-end-user-assistance-with-vr-black-screen-issue-after-pc-has-been-on-for-extended-period-/
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Latest windows insider preview seems to take a step towards what @LZoltowski "fast boot" help thread was about.
http://www.tomshardware.com/news/windows-10-insider-preview-17107,36577.html
There is probably more to it than this. It´s all so confusing these days for the people who dont have a functioning system. Mine is still working like a charm. Makes its even harder to help out when one haven´t had any issues oneself.
https://drive.google.com/drive/folders/1uTsB_DTW8AuwYjg62x7jM5AkZEI321Ov?usp=sharing
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got the problems as described above. Attached my logfile. Would appreciate your help
Thanks
Experiencing this problem.
Have used the Rift with another computer and works fine
Trying on an Asus ROG G752VT
Set up goes perfectly until putting on the headset in the configuration setup
Green lights on USBs and HDMI connection during config
Understanding that the 970m isn't powerful enough to run it great, I'm not able to get any video
Get the Orange light with no video but audio works with Nvidia drivers 390.XX
White light with no video but working audio with Nivida drivers 388.XX - have tried .43, .59, and .71
With Nvidia drivers 388.XX and Rift 2.0 it quickly locks up goes into 1 frame per 20 seconds, then locks up completely after a few minutes
With Nvidia drivers 388.XX and non-beta it freezes every 5-10 seconds for approximately 3 seconds with no video but white light on headset
Despite closing Oculus in this instance - it continues to lag, lower 1/4 of screen flickers, restarting Oculus service and app is not running - computer lags severely.
Restarting computer fixes this. Starting Oculus app with 1 sensor and HDMI-Mini Dp adapter plugged in works fine. Immediately on plugging in Headset it locks up and begins to chug.
Plugged into USB 3.0 slots on right using 'Amazon Basics' HDMI-Mini DP adapter - Without adapter it shows only orange light and any settings
Attempted to use USB 3.0 hub with external power no change
Hoping for any assistance,
Thanks
Using core 2.0 beta, guardian on, windows 10, gtx1080. Was able to get oculus home picture, but trying to launch elite just kept me at loading within oculus home. I could see elite come up on desktop, and head tracking was working, but never got past that point.
Rebooted, was able to get picture, played for an hour or so (elite dangerous), took off headset for a minute, now I'm unable to get picture back. I can hear sound, but no picture again.
Restarted service, was able to get oculus home picture again, but back to not being able to get elite dangerous to run (same behavior as the very beginning)
cleared service logs and logged from point of launching elite again to black screen in hmd (filename servicelogatlaunch)
I notice it happens when the HMD goes to sleep a bit like Cyberrealty mention, then when you put the headset on the Oculus logo comes up for a split second on the screen, then it goes black. I usually have to completely reboot to fix the issue. I'm on the Core 2.0 beta but I also had this issue on the regular branch. Sometimes if I go to settings, beta, restart oculus it will work sometimes not, a reboot always works. I have a 1080ti and running the older Nvidia driver from 12/5/17 but it didn't help, none of the older driver recommendations did.
PS. I have guardian enabled.
I am on windows 10 fallcreators update, an overall fresh install. Never had the issue a few weeks ago.
Windows 10 Fall Creator's update is installed, Guardian is enabled (although sometimes it states that it has to be turned off due to an error, usually right before the screen goes black.) Using Rift 2.0 Core. Version 390.77 Drivers for GeForce.
I have attached the log files requested.
edit: finally got my log file. Yes its still doing the black screen thing. Windows fast start is disabled.
i am up running the fall creators update and i had the guardian system enabled... i tend to reset up the sensors each time i use it cause i am on a laptop and the sensors are moved sometimes...
i rebooted and restarted the service and even shutdown and unplugged everything... no luck i dont want to reinstall so i havent done that yet... but i dont think thats the issue
i have uploaded 2 log zip files... the 7 mb one is the 24 hour logs and the 8 mb one is all logs
i have oculus app version 1.23.0.527813 (1.23.0.5.528114).... so i dont think it i rift core 2.0
please help... i spent 480 on this setup... (i got an extra sensor for out and about, i dont have the space but when i finally take it out at college ill be able to have decent 360 tracking with the 3rd sensor, but its not attached in my current setup that was used for the logs)
update 9:50 pm 2/25/2018 cst:
well i even rolled back my driver and even reinstalled it with the version 388.59 or whatever is recommended. but still no luck. still a pitch black screen with audio and touch controllers working. i am going to submit a support ticket... as i have done what eveyone has said here multiple times!
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I'm waiting on a cable replacement from Oculus, but I have not had the continuous solid black screen problem others describe here. Here are my specs to help you collate data.
I7 6700K @ 4.0 GHZ
GTX 1070 ( with latest drivers )
Windows 10 Pro ( with creators update )
RIFT 2.0 Beta ( was having these problems before updating to the beta )
The issues i had with the latest nvidia driver was the following:
- blackouts used to happen after i played a game and let the headset idle for 10-15 min, reboots often fixed it until you played a game again and let it idle again.
- software began forgetting devices connected randomly.
- touch controllers unpaired from the software
- had to go trough setup each time i rebooted
then i read the 388.59 driver was the recommended driver to use for now wich made me use the ddu software as mentioned above and it completely fixed my problems.i sadly forgot to gather the logs before doing this as i was pretty frustrated and wanted to temp fix it asap.
I originally had this rig set up as multi-Virtual Machine VR server, with both Oculus Rift and Vive running simultaneously. I have since moved the Vive to another rig and boot on single system. This is all to say that I have played on this HW with both Rift and Vive. Here's a table of findings:
Rift direct: Pass
Vive direct: Pass
Rift with 10ft 4k rated extender(s) : Intermittent fail going to solid fail over time
Vive with 10ft 4k rated extenders(s): Pass
Rift with 1 foot HDMI cable to 4k HDMI repeater: Pass
Rift with 6 foot HDMI cable to 4k HDMI repeater: Intermittent fail going to solid fail over time
Rift with 12ft Ultra Premium certified HDMI cable to 4k HDMI repeater: Intermittent fail going to solid fail over time
I tested several variables as not affecting results:
1) HDMI source : Used both GVX 1 and 2, identical results
2) HDMI port: Used HDMI, DisplayPort (with adapter), and DVI (with adapter). No difference
3) Mechanical stress: I worked hard to minimize this issue
Some variables that still need further testing:
1) EMI and crosstalk. I have a lot of cables, including some power cords running along same route as extender cables. There could be some cross talk, especially since I was able to run with the 12 foot extender when it was still coiled up. When I routed it and reconnected, I got intermittent fails.
2) USB3 power. When I use an extender cable, I also use a USB3 extender cable. I haven't had any USB3 errors, but there may be some marginality with VBUS.
So if we look at the system, it is like this:
GFX => Port => cable => [repeater] => cable => rift
There are two kinds of failures when I go to black screen:
1) Detected by Oculus SW
2) Not detected by Oculus SW
I think that failure failure #1 occurs when Oculus SW loses I2C connection to the Rift headset. Failure #2 occurs most often. The only resolution I have for #2 is to plug cycle. This pushes the failure into bin 1, then the headset is detected again.
When I have failures, they may be thermal or power related. This is because I only have issues when I'm actually playing in-game. I've used Rec Room Jumbotron as a testbed. I found that the failures always occured in more graphically intense scenes (like a firefight). I don't have data to back this up yet--need to take some graphs on power and temperature.
I have several theories about the root cause:
1) Failures occur due to voltage droop from GFX card when under load
2) Failures occur due to marginal performance of Rift cable
3) Failures occur due to marginal performance of HDMI repeater (I can feel it warming up over time)
It could very well be due to all of these issues. Voltage droop could affect the HDMI repeater or the Rift HMD. I'm not sure. But it is incredibly frustrating to have this many phantom issues. My play space is really limited if I don't have some sort of extender.
here are my log files
https://drive.google.com/file/d/1hQ0Wjur9vxlfeHCIyFRoPE_akbXqx_uJ/view?usp=sharing
The latest driver appears to have solved my black screen issues when trying to boot my Oculus. Both my Oculus and monitor would go black and I'd have to use the reset button on my pc. But, this is no issue now that I've downloaded the new driver.
Hope this helps.
You're not going to believe this. AFTER I posted yesterday my Oculus prompted me for an update. I updated. When my visor rebooted, same bloody problem all over again, black monitor screen and black Rift screen. I've noticed even my keyboard doesn't respond, as none of the lights, like caps lock, num lock don't light on or off when you press the appropriate key. I've tried unplugging and plugging my keyboard via the usb, the same with the Rift's usb and HDMI, my monitor shares the graphics board and I tried that. I know it isn't in conflict. Nothing I do helps. I must reset the PC. AGAIN! Recently, I'm apprehensive about using my Rift and have hardly played with it. Now, I don't know what to do. Nothing works.
Microsoft Windows [Version 10.0.16299.125] (1709) running Nvidia Driver 390.77 (getting ready to downgrade driver).
I have guardian disabled and am in the Rift Core 2.0 beta.
I can send logs but is there a semi-private way to do so? They contain quite a bit of machine information I would rather not openly share.
I am seeing some Windows Event log errors kick out with an EventID of 0 for OVRServiceLauncher.
Error 01:
"[ProcessWatcher] Unable to create ACL for redist launch event. LastError = 0x0 (0): The operation completed successfully."
Error 02:
"[LauncherService] Could not stop 'C:\Program Files\Oculus\Support\oculus-runtime\OVRRedir.exe' because process handle (00000000000003CC) did not become signaled. Result = 258. LastError = 0x0 (0): The operation completed successfully.
Assuming process is stuck and killing it forcibly..."
I can also get the hard-black screen by removing my headset and putting it back on. Audio will play but no video will display.
I am on Creators update 1709 (Microsoft Windows [Version 10.0.16299.125]) with Guardian Disabled and running Rift Core 2.0 Beta.
I have some windows error logs from the application section that were popping up before I rolled my drivers back.
[first log item]
Source: OVRServiceLauncher
EventID: 0
'[LauncherService] Could not stop 'C:\Program Files\Oculus\Support\oculus-runtime\OVRRedir.exe' because process handle (00000000000003CC) did not become signaled. Result = 258. LastError = 0x0 (0): The operation completed successfully.
Assuming process is stuck and killing it forcibly...'
[second log item]
Source: OVRServiceLauncher
EventID: 0
'The following information was included with the event:
[ProcessWatcher] Unable to create ACL for redist launch event. LastError = 0x0 (0): The operation completed successfully.'
I'm sorted again with older drivers. Hopefully the windows logs help, as I didn't want to publicly share the debug logs as they have lots of system information in them, I'd rather share semi-privately.
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