02-19-2018 05:41 AM
03-04-2018 03:04 PM
Disabled public test channel
Disabled rift core 2.0
Disabled fast start option in power settings per oculus post
Disabled occulus tray tool
Headset still disconnected. Right sensor failed.
Eliminated any extension cable from sensor other than what was originally hooked up
Put wireless adapter back in original USB port
Roll back video driver from 390.77 to 390.65
After a few minutes in tales of glory the head set cuts out as well as multiple sensors. They all come back automatically. Drift issue when standing still.
Played robo call for 10 minutes with no disconnects but drift issue in game
Played karnage for at least 20 minutes and running for almost an hour. No issues. No drift.
Plugged in power cable for usb 3 ext card.
Plugged in left sensor to usb powered card
Used ext cable for rear sensor
Played tails of glory. Drift present again. Within minutes head set, sensors and mic card cut out
Reinstalled Occulus
Uninstalled all nvida options and deleted device in device manager. Reinstalled Nvida driver version 388.59.
Went through device a manager and disabled all power management options for USB ports and the same in control panel
Issues still persist. Feeling the pain of hours spent trouble shooting and minutes played 😞
Help!
Windows 10 latest vs and updates. Guardian turned off. Classic Oculus
03-04-2018 03:11 PM
Sounds like USB power management, have you tried disabling USB power management in Power Plan Options as well as disabling power management for every USB controller in Device Manager?
jroc2680vr said:
Not sure if this is the correct place for this but this is what I am experiencing -
-Sound issues (game plays but no sound). Have to reboot to fix. Not often but it has happened.
-Play for a min to maybe 10 when the display in the head set locks up. I continue to more forward in the game as if I am holding the joystick but can't look around in headset or use any controls. I can see what is happening but it gets weird and nauseating. Screen eventually just goes black.
-Headset as well as multiple sensors disconnect and then reconnect once the headset gets weird.
-Randomly will get warning in oculus that a sensor is having frame rate issues. Unplug and plug back in and all good.
-Sometimes when starting games like Robo Recall or Tales of Glory, when standing still and not physically moving or using any controls, my character will slowly drift to the left. Always to the left and then always followed by the headset crashing.
This has all just started within the last few days and I can't figure out what changed. I don't recall doing any updates. I did move the computer as the room was redone. The sensors are in different places. However, I was able to play for a few days without any issues.
This is what I have tried in the sequence I tired them:
Disabled guardian system in oculusDisabled public test channel
Disabled rift core 2.0
Disabled fast start option in power settings per oculus post
Disabled occulus tray tool
Headset still disconnected. Right sensor failed.
Eliminated any extension cable from sensor other than what was originally hooked up
Put wireless adapter back in original USB port
Roll back video driver from 390.77 to 390.65
After a few minutes in tales of glory the head set cuts out as well as multiple sensors. They all come back automatically. Drift issue when standing still.
Played robo call for 10 minutes with no disconnects but drift issue in game
Played karnage for at least 20 minutes and running for almost an hour. No issues. No drift.
Plugged in power cable for usb 3 ext card.
Plugged in left sensor to usb powered card
Used ext cable for rear sensor
Played tails of glory. Drift present again. Within minutes head set, sensors and mic card cut out
Reinstalled Occulus
Uninstalled all nvida options and deleted device in device manager. Reinstalled vs 388.59. Went through device a manager and disabled all power management options for USB ports and the same in control panel
Issues still persist. Feeling the pain of hours spent trouble shooting and minutes played 😞
Help!
Windows 10 latest vs and updates. Guardian turned off.
03-04-2018 03:14 PM
03-04-2018 03:15 PM
LZoltowski said:
Sounds like USB power management, have you tried disabling USB power management in Power Plan Options as well as disabling power management for every USB controller in Device Manager?
jroc2680vr said:
Not sure if this is the correct place for this but this is what I am experiencing -
-Sound issues (game plays but no sound). Have to reboot to fix. Not often but it has happened.
-Play for a min to maybe 10 when the display in the head set locks up. I continue to more forward in the game as if I am holding the joystick but can't look around in headset or use any controls. I can see what is happening but it gets weird and nauseating. Screen eventually just goes black.
-Headset as well as multiple sensors disconnect and then reconnect once the headset gets weird.
-Randomly will get warning in oculus that a sensor is having frame rate issues. Unplug and plug back in and all good.
-Sometimes when starting games like Robo Recall or Tales of Glory, when standing still and not physically moving or using any controls, my character will slowly drift to the left. Always to the left and then always followed by the headset crashing.
This has all just started within the last few days and I can't figure out what changed. I don't recall doing any updates. I did move the computer as the room was redone. The sensors are in different places. However, I was able to play for a few days without any issues.
This is what I have tried in the sequence I tired them:
Disabled guardian system in oculusDisabled public test channel
Disabled rift core 2.0
Disabled fast start option in power settings per oculus post
Disabled occulus tray tool
Headset still disconnected. Right sensor failed.
Eliminated any extension cable from sensor other than what was originally hooked up
Put wireless adapter back in original USB port
Roll back video driver from 390.77 to 390.65
After a few minutes in tales of glory the head set cuts out as well as multiple sensors. They all come back automatically. Drift issue when standing still.
Played robo call for 10 minutes with no disconnects but drift issue in game
Played karnage for at least 20 minutes and running for almost an hour. No issues. No drift.
Plugged in power cable for usb 3 ext card.
Plugged in left sensor to usb powered card
Used ext cable for rear sensor
Played tails of glory. Drift present again. Within minutes head set, sensors and mic card cut out
Reinstalled Occulus
Uninstalled all nvida options and deleted device in device manager. Reinstalled vs 388.59. Went through device a manager and disabled all power management options for USB ports and the same in control panel
Issues still persist. Feeling the pain of hours spent trouble shooting and minutes played 😞
Help!
Windows 10 latest vs and updates. Guardian turned off.
03-04-2018 03:31 PM
LZoltowski said:
@jroc2680vr
also, disable power management for the sensors themselves
03-04-2018 04:14 PM
Looks like there is some sort of a power interruption and USB resets or shuts down 😕
jroc2680vr said:
LZoltowski said:
@jroc2680vr
also, disable power management for the sensors themselves
Thanks. Just double checked all of them. Every sensor, every usb listing and options in control panel power management. Any other suggestions would be appreciated. Also, I have a wireless network adapter on one of the USB ports. Always have based on the location and setup. This also cuts power when the sensors go out and then clicks back online. Not sure where to start at this point. The company that I purchased the PC from got a remote connection and said the computer was fine but couldn't help troubleshoot the Oculus.
03-05-2018 05:20 AM
LZoltowski said:
Looks like there is some sort of a power interruption and USB resets or shuts down 😕
jroc2680vr said:
LZoltowski said:
@jroc2680vr
also, disable power management for the sensors themselves
Thanks. Just double checked all of them. Every sensor, every usb listing and options in control panel power management. Any other suggestions would be appreciated. Also, I have a wireless network adapter on one of the USB ports. Always have based on the location and setup. This also cuts power when the sensors go out and then clicks back online. Not sure where to start at this point. The company that I purchased the PC from got a remote connection and said the computer was fine but couldn't help troubleshoot the Oculus.
Can you post your logs here from log gather and also list full specs, including everything you have connected to your PC, motherboard manufacturer etc ?
Specs -
CybertronPC - Palladium Liquid Cooled Desktop - Intel Core i7-7700K - 32GB Memory - NVIDIA GeForce GTX 1080 - 240GB SSD + 2TB HDD
Front USB 3 port - Netgear wireless adapter - https://www.bestbuy.com/site/netgear-ac1200-wireless-ac-high-gain-wi-fi-usb-3-0-adapter-black/886000...
Front USB 3 port - Oculus rear sensor
Rear top USB 3 port - right sensor connected with USB 3 ext cable
Rear USB C port - headset USB
USB 3 expansion card - https://www.bestbuy.com/site/insignia-2-port-usb-3-0-pci-express-interface-card-silver/5621006.p?sku... - left sensor
1080 GTX - left HDMI - Oculus headset, right HDMI - HDMI to TV
USB 3 expansion card (same as above from Insignia) USB with connection to wireless keyboard, USB with connection to wireless gaming controller
Sound card - Asus Xonar DGX - not used
03-05-2018 05:35 AM
03-05-2018 05:52 AM
LZoltowski said:
@jroc2680vr could you do a quick experiment?
Remove that Insignia card out of the computer (the top one), and connect both sensors to your available USB slots on the mobo?
Also, I can see the Insignia cards use Fresco Logic FL1100EX, are you using Fresco Drivers (from the manufacturers' website) or Microsoft ones?
One last question, what PSU do you have? Wattage wise?
03-05-2018 06:06 AM