cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Anonymous
Not applicable
WE WANT TO PLAY VR

The_mighty_spoo
Explorer
WE WANT TO PLAY VR

ChrisTheMachine
Protege

lag0matic said:

While we wait for the software to come back up! I thought I'd share some advice for the new people, at least, those that wear glasses like me!  I found a 3d printed insert that goes inside the HMD, which holds a pair of  prescription lenses.  I got the 3d printed thing on ebay, and it came with instructions on ordering a pair of glasses from Zenni optical, with your prescription.    All in all, with shipping and such, I think my total investment was just under 40$, and, I no longer have to wear my glasses under my headset.  cmq6wmsaenwg.jpg


for me, thw white light is telling me that oculus is opened, why is your white instead of orange ?

kRAyZZed
Protege

lag0matic said:

While we wait for the software to come back up! I thought I'd share some advice for the new people, at least, those that wear glasses like me!  I found a 3d printed insert that goes inside the HMD, which holds a pair of  prescription lenses.  I got the 3d printed thing on ebay, and it came with instructions on ordering a pair of glasses from Zenni optical, with your prescription.    All in all, with shipping and such, I think my total investment was just under 40$, and, I no longer have to wear my glasses under my headset.  cmq6wmsaenwg.jpg


I like the look of this a fair bit, i find I sometimes have to adjust/push my glassed up the bridge of my nose whilst in VR for longer than an hour or so, so a fixed solution would be great - does it clip out easily as well? Just for when others want to use it?

Spharx
Honored Guest
Im really for a free game.. its a mistake that should not happen. I need my vr for work and hobby and my friend just got his rift today and is very pissed about it... 

PLEASE Oculus team hurry up 😛 thankiies

duerrs
Protege

lag0matic said:

While we wait for the software to come back up! I thought I'd share some advice for the new people, at least, those that wear glasses like me!  I found a 3d printed insert that goes inside the HMD, which holds a pair of  prescription lenses.  I got the 3d printed thing on ebay, and it came with instructions on ordering a pair of glasses from Zenni optical, with your prescription.    All in all, with shipping and such, I think my total investment was just under 40$, and, I no longer have to wear my glasses under my headset.  cmq6wmsaenwg.jpg


where did you find the insert?  I was going to buy contact lenses but this is a better solution for me.

Mace404
Heroic Explorer
Countersignature seems to be missing since version 1.23.
It was still present on the files from 1.22.

Danjo1712
Honored Guest

kRAyZZed said:

I have a problem, all this time not in VR is being used browsing Amazon and eBay trying to decide which VR accessories to get for my Rift. 
Just ordered a leap motion sensor.... Oculus fix this quick before I get in trouble with the wife for spending more money (I havent technically told her how much the Rift was yet...)



Is that Leapmotion thing really working as smooth as shown on their website?

VRMageddon-1
Rising Star

duerrs said:


rugalcs said:


WE WANT TO PLAY VR!!

At least, I hope Oculus will have a detail with all of the comunity, for example giving for free a AAA game, like LONE ECHO!!


WE WANT TO PLAY VR!!
LONE ECHO FOR FREE FOR EVERYBODY!!





we will be lucky if we get an update on whats going on, or best case an im sorry....we were really stupid statement.  evil companys never give out freebies no matter how stupid the mistake was.


I mess up in life sometimes, doesn't make me evil... being female makes me evil.  

I don't need compensation, if they give it great, but I have enjoyed the hell out of my Oculus so much I wore out a touch controller... I'm a happy customer overall, everyone is entitled to a bad day unless that bad day kills me... that would be wholly unacceptable.

MrKaru
Adventurer
Yeah, chanting "We want to play VR" is pretty childish. It sucks, but go find something else to do for a bit. 
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?