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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Manhunt0r
Explorer

AKreska said:

isn't it all beta therefore...


therefore fucknuggets are forgiven for not renewing a cert in two years which results into locking out 90% of their paying customers that trusted them and bought into an unripe gadget with uncertain future for at least four if not five hundred bucks? no, im pretty sure that is not how things work, even in an alpha.

Ares_The_Madman
Protege
Just be a little patient. It was a mistake by the company that they're working to resolve. It's an issue that has affected every rift user out there, which means it is going to take more time to get it fixed. Despite what everyone thinks, patching an issue like this isn't just going to be fixed with a click of a button. It will take some time. Spend the day doing something else, and Oculus will inform everyone when the issue is resolved.

Jackdaw01
Explorer

Aliantha said:

Relax people, they will get it fixed.  Take a walk, take a shower.  This is an inconvenience but on the scale of sh*t that goes wrong in this messed up world, this is pretty low on the chart.  


First world problems and all that...  😉

People get riled up over the silliest of things... 
This is my signature.

Manhunt0r
Explorer

mark_jeff said:


ggrant228 said:

I tried the 'time' workaround.  Doesn't work?  Anyone else.  Sorry if this has been asked, but 15 pages...


no it dont work and dont try and reinstall as it runs on same servers so not only cant we play nore can the new ppl that just purchased install the setup.ive sent it to our new station to see if they will do a report on it as its all over the place not just one country so ppl say 


the hell you on about? i just set the time to first march for a buddy, and restarted his pc. obviously some sw like rec room didnt work since it checked date against server, but the rift sw and singleplayer games worked just fine.

Whytelyte86
Explorer


Just be a little patient. It was a mistake by the company that they're working to resolve. It's an issue that has affected every rift user out there, which means it is going to take more time to get it fixed. Despite what everyone thinks, patching an issue like this isn't just going to be fixed with a click of a button. It will take some time. Spend the day doing something else, and Oculus will inform everyone when the issue is resolved.



I understand that it is a mistake by the company, but still we paid our good hard earned money for a product we would like to access at any time we want. I would think a company of this size should have people in place to make sure things like this do not happen. Just my opinion.

WiLLuMPJuH
Adventurer
They better fix this before I finish my pizza !  :angry:

christopherbarn
Adventurer
Yo, any you y'all got any of that VR ? I just need a little fix to get me through...

ShowbizDonkey
Retired Support
Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

theporkhunts
Explorer
what about doing a date change then a system restore to the last update........havnt tried it but someone could tell me what a bad idea it is....lol

kRAyZZed
Protege


They better fix this before I finish my pizza !  :angry:


No problem, i'm sure Oculus should be resolved by the time you have eaten this pizza
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