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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Skullbussa
Explorer


Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.


Can you guys set up a Twitter account that I can monitor rather than refreshing this forum?

Danjo1712
Honored Guest


Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.


Couldn´t you just say about the pogress? Is it worth it to wait or shall we come around next month?

Manhunt0r
Explorer


what about doing a date change then a system restore to the last update........havnt tried it but someone could tell me what a bad idea it is....lol


wat? there was no update, its just an expired cert. just setting the date to before march seventh and restarting is enough, just be aware that messing with date can result in issues with things.

WiLLuMPJuH
Adventurer

Manhunt0r said:


mark_jeff said:


ggrant228 said:

I tried the 'time' workaround.  Doesn't work?  Anyone else.  Sorry if this has been asked, but 15 pages...


no it dont work and dont try and reinstall as it runs on same servers so not only cant we play nore can the new ppl that just purchased install the setup.ive sent it to our new station to see if they will do a report on it as its all over the place not just one country so ppl say 


the hell you on about? i just set the time to first march for a buddy, and restarted his pc. obviously some sw like rec room didnt work since it checked date against server, but the rift sw and singleplayer games worked just fine.


As it has been pointed out many times before : you can 'rollback'  or fool your system by setting the date of your system in the past to get the oculus-software running again, but that bears consequences for other software that might have been recently updated or changed. 

Date changes to the system may also result ( it' s a possibility, not a liability ) into triggering virus-scanners and sorts. 

You' re, of course, not 'forbidden'  to change your system'  date, but it' s ill-advised for various reasons. 

Zenbane
MVP
MVP

Greyman said:



I haven't seen this many posts at once since the great pre-orders meltdown of 2016


where's @Zenbane when we need him?  🙂



I'm busy writing the Deployment Script for Oculus. brb

Manhunt0r
Explorer


Date changes to the system may also result ( it' s a possibility, not a liability ) into triggering virus-scanners and sorts. 

You' re, of course, not 'forbidden'  to change your system'  date, but it' s ill advised for various reasons. 


obviously, but i recon we are all pc geeks here, so most should be aware of the consequences.

Anonymous
Not applicable
"Be a little patient"

ITS BEEN NINE HOURS SINCE THE PROBLEM STARTED. IVE BEEN PATIENT.

EAF_Ribbon
Protege






With all the employees and money they have , how in the hell is there not a new security certificate yet? Oculus has been down for 21 hours in New Zealand. SMH


You dont know what the issue is. You dont know if a certificiate expired is causing the issue or if a server went down because someone tripped on a powercord. Stuff like that happens



I know what the issue is!

They should not sell Hardware that requires an online connection  even when playing 3rd party games!



^^^This^^^
If i knew this i wouldn't buy it at first place at all.
It is like rent and subscription.

iambatman62
Explorer
So if you roll back youre date and issues occur will said issues unoccur when you change the date back

lag0matic
Heroic Explorer
You kids and your fancy headsets! Back in my day, we used THIS for VR! lgr0axthaaqu.jpg
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