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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Anonymous
Not applicable
Maybe the cert updater died while trying to get to work to update the cert.

FizzerUK
Honored Guest
Really!!!
In this climate of record breaking DDoS attacks, certain credit checking companies allowing the details of nearly a whole country's population to be farmed off the servers. Meltdown issues, we have this.....
The fundamental security protection allowing to be expired. That does not put confidence on how you monitor, audit your security. F.. Me! This is basic stuff.

PLEASE!  PLEASE!  Do not rush this 'Workaround' I don't want a workaround. I want that security fixing 'Properly' I don't care how long it takes.
I had better be able to remove my payment details from Oculus Home and still be able to use it, because I sure ain't trusting you guys with it.

ChrisTheMachine
Protege
Guys, If you guys are going to Vive, you'll just have to restart everything on VR.
btw, they got some bad managers, thats why they aren't fixing the problem

80r1in5
Honored Guest
As someone who is evaluating hardware for enterprise solutions...this is a HUGE black mark on the Oculus platform and will certainly influence my decisions in the future.  Not being able to play Rec Room is one thing.  But if any company is relying upon a piece of equipment / supporting software to work for their customers and the most basic of issues brings the house of cards crashing down?  That is bad on a whole different level.  

Manhunt0r
Explorer
hmm, is there no applocale like software that changes the system date for a specific executable? i recon people should google that if setting the system date back is too risky for them. i wont since im not affected (due to no restart, no solution from me).

ChrisTheMachine
Protege

Manhunt0r said:

hmm, is there no applocale like software that changes the system date for a specific executable? i recon people should google that if setting the system date back is too risky for them. i wont since im not affected (due to no restart, no solution from me).


the only solution is to wait Oculus's staff to finish their coffee then start trying to fix the issue

Whytelyte86
Explorer




Quick update: We're still actively working on an excuse for not doing our jobs. We're looking at a few different ways to blame it on Trump, global warming or the Aliens we will share updates. We recommend you purchase more of our products that do not work until we provide an official fix. Thanks for your money.

Anonymous
Not applicable
I knew I should've bought the HTC Vive. Just got my first VR Headset today, and I have to say, I'm not at all happy with my experience so far. I feel like I wasted $400 on a Device that's not even usable.

ChrisTheMachine
Protege






Quick update: We're still actively working on an excuse for not doing our jobs. We're looking at a few different ways to blame it on Trump, global warming or the Aliens we will share updates. We recommend you purchases more of our products that do not work until we provide an official fix. Thanks for your money.


:smile: 🙂 🙂 🙂 🙂 🙂 so funny XD

guskline
Protege
Here in South Central PA we had a forecast for a Big Snow that turned out to be a fizzle but last night at dinner, my daughter asked if she could borrow the Oculus setup so my grandson in kindergarten could use it. 
He is an absolute VR Oculus wild man playing King Faiju? (Godzilla) and the Lab. 
Our work was called off and I got a call @ noon that my daughter couldn't log onto Oculus.
My grandson is devastated.
I realize it isn't the end of the world but my goodness, I have been touting Oculus to everyone I run into.
This is embarrassing!
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