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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

ButterHATER
Protege


Great, it's fixed, finally!


press x to doubt

AndTrax
Protege
@Aliantha Deja Vu....It's a glitch in the matrix.
AMD Threadripper 1900x, Liqtech TR4 360, EVGA 1080ti hybrid, Gigabyte x399 Aorus Gaming 7, 32 GB XPG z1 3000, Samsung 960 EVO, Crucial MX500, RGB all over

MahaKapalin
Explorer
i understand... i really do, but update people about what is being done...
it is simple PR and can save so many comments and frustration (or not), 
as for now? #MeToo... and you too also him as well... 

RetroRocket
Explorer
Relax guys, certificate issues are a pain, and its easy to accidentally let one expire. This is the first real issue I've had with Oculus in a year and a half of frequent use. It will get fixed, and we will all get back to our games soon enough. And hey, if it takes much longer to fix, maybe we will all get a free Facebook account or something as compensation :smiley:  

VRMageddon-1
Rising Star


anxelbao said:


Aliantha said:

My sweet darlings please breathe. The downtime is annoying but it’s not the end of the world and is not a common occurrence.  Someone screwed up, that happens when human being are involved.  Every game, every device has issues and days where their users freak out and wish they had bought something else.  Try not to over-react.  This is a short term problem unworthy of long term action.  Oculus has been and will be a good company and product.  

Breathe.  Go hug someone (ideally someone you know who isn’t likely to #metoo you) and just stop watching the clock. Watch a movie, play a non-vr game, have a nice meal and step away for a few hours.  It will resolve no faster with anyone being mad or freaking out.

i say this with all kindness.  Someone screwed up.  It happens.  It will happen again with your phone or your cable or your burger will have too much or not enough mayo or it will rain or snow or something that isn’t ideal.  Be happy please and just be patient.

❤️




to this I meant ... ^^

How much do they pay you? ... because they charged me 419 € at Christmas and one kidney for each game ...

Do not take it badly, I'm just kidding, because if I do what needs to be done, I'm not playing until I get the ViVe.


No offense taken.  I bought mine when it was like $900.  Was still worth it, have enjoyed the heck out of mine.

they don’t pay me, but they can! Maybe they need a calm sweet customer liaison!

ChrisTheMachine
Protege
IT'S STILL NOT FIXED 😧

Anonymous
Not applicable


i understand... i really do, but update people about what is being done...
it is simple PR and can save so many comments and frustration (or not), 
as for now? #MeToo... and you too also him as well... 

Also all the other genders. Today I'm identifying as a fish.

VRMageddon-1
Rising Star


kRAyZZed said:


Aliantha said:

My sweet darlings please breathe. The downtime is annoying but it’s not the end of the world and is not a common occurrence.  Someone screwed up, that happens when human being are involved.  Every game, every device has issues and days where their users freak out and wish they had bought something else.  Try not to over-react.  This is a short term problem unworthy of long term action.  Oculus has been and will be a good company and product.  

Breathe.  Go hug someone (ideally someone you know who isn’t likely to #metoo you) and just stop watching the clock. Watch a movie, play a non-vr game, have a nice meal and step away for a few hours.  It will resolve no faster with anyone being mad or freaking out.

i say this with all kindness.  Someone screwed up.  It happens.  It will happen again with your phone or your cable or your burger will have too much or not enough mayo or it will rain or snow or something that isn’t ideal.  Be happy please and just be patient.

❤️


Welcome back, I'm afraid we are all still here 😛


Good to be back, was hoping it would be empty by now with everyone taking out their frustrations in games!

anonie
Explorer


Relax guys, certificate issues are a pain, and its easy to accidentally let one expire. This is the first real issue I've had with Oculus in a year and a half of frequent use. It will get fixed, and we will all get back to our games soon enough. And hey, if it takes much longer to fix, maybe we will all get a free Facebook account or something as compensation :smiley:  


lol true . still annoying thing to wake up to .

ButterHATER
Protege

Aliantha said:



anxelbao said:


Aliantha said:

My sweet darlings please breathe. The downtime is annoying but it’s not the end of the world and is not a common occurrence.  Someone screwed up, that happens when human being are involved.  Every game, every device has issues and days where their users freak out and wish they had bought something else.  Try not to over-react.  This is a short term problem unworthy of long term action.  Oculus has been and will be a good company and product.  

Breathe.  Go hug someone (ideally someone you know who isn’t likely to #metoo you) and just stop watching the clock. Watch a movie, play a non-vr game, have a nice meal and step away for a few hours.  It will resolve no faster with anyone being mad or freaking out.

i say this with all kindness.  Someone screwed up.  It happens.  It will happen again with your phone or your cable or your burger will have too much or not enough mayo or it will rain or snow or something that isn’t ideal.  Be happy please and just be patient.

❤️




to this I meant ... ^^

How much do they pay you? ... because they charged me 419 € at Christmas and one kidney for each game ...

Do not take it badly, I'm just kidding, because if I do what needs to be done, I'm not playing until I get the ViVe.


No offense taken.  I bought mine when it was like $900.  Was still worth it, have enjoyed the heck out of mine.

they don’t pay me, but they can! Maybe they need a calm sweet customer liaison!


holy crap 900! thats one heck of an investment
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