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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Anonymous
Not applicable


This sort of thing should never happen and is one of the MANY reasons that this shouldn't be an "always on" piece of hardware. There is no reason that I shouldn't be able to play on Steam VR while Oculus irons out their issues, yet I can't because I need a memory sucking app running in the background to tell Steam that it's ok if I use the product that I paid for.


I agree, it's bloody annoying!

rickypro1966
Explorer
I actually went outside and ran my sprinkler system through a cycle to make sure it is good for Spring.  Who knew going outside could be so much fun.  Now I am back inside and still no fix!? lol

Anonymous
Not applicable
So while we wait (still), let's all say what our favorite VR games are.

For me it's a tie between iRacing and Echo Arena, with Job Simulator being a close 2nd!

lag0matic
Heroic Explorer
Spent most the day watching punisher on netflix with my girlfriend 😮 Probably gonna watch bright next xD

AndTrax
Protege

EightBit5 said:

Let's play some trivia.

When do you think they'll get this fixed?
A. Before 6PM EST
B. Before 8PM EST
C. Before midnight EST
D. We'll still be here in July.

Quote and reply with your answer!


My guess is Z. when most people are sleeping because the whole client will have to be downloaded again.
AMD Threadripper 1900x, Liqtech TR4 360, EVGA 1080ti hybrid, Gigabyte x399 Aorus Gaming 7, 32 GB XPG z1 3000, Samsung 960 EVO, Crucial MX500, RGB all over

guskline
Protege
Velocity Channel also:p

JohnnyDioxin
Expert Trustee
I guess I don't do stuff by halves, then.

put the date back a week and went off to play Elite:D - open and solo no problems.

i5 9600k @4.5GHz; 16GB DDR4 3200; 6xSSD; RTX2080ti; Gigabyte Z390D Mobo
Rift CV1; Index; Quest; Quest 2

rickypro1966
Explorer

EightBit5 said:

So while we wait (still), let's all say what our favorite VR games are.

For me it's a tie between iRacing and Echo Arena, with Job Simulator being a close 2nd!


iRacing for me so far my favorite.  It is the reason I got the Rift to begin with.

ChrisTheMachine
Protege
So long

ChrisTheMachine
Protege
YEET
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