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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Duke-Ka-Boom
Protege

Globespy said:

qWellyWell73 said:


if this isn't fixed by tomorrow, back it goes to Best Buy..... i'm still within my time period to return it and get the vive or hold out for the vive pro... had all day to play thanks to this snow storm and oculus had to go and f it up on an epic scale of fail



As a fellow Rift owner who also can't play, I will say this with as much compassion as I can for your statement.

YOUR LITTLE THREAT MEANS NOTHING.

They are working on fixing the issue.
If you live in a world where nothing ever breaks down and you refuse to accept the reality of an imperfect world, take your rift back and go get a vive.

Just make sure you have the option to take that back too, once you realize it has it's own share of issues.

It doesn't mean anything to you because you don't own Oculus, But it does mean 1 thing to oculus , that they will lose a customer and Vive will gain one, ( probably a lot more too ) Just sayin. you do know it is tax time and a shit ton of people having been buying them the past few weeks. But hey I love my Oculus and I will wait until the fix is released and ill go back to sim racing. Until then I guess its non VR porn 

ShowbizDonkey
Retired Support
Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Globespy
Expert Protege



Globespy said:

qWellyWell73 said:


if this isn't fixed by tomorrow, back it goes to Best Buy..... i'm still within my time period to return it and get the vive or hold out for the vive pro... had all day to play thanks to this snow storm and oculus had to go and f it up on an epic scale of fail



As a fellow Rift owner who also can't play, I will say this with as much compassion as I can for your statement.

YOUR LITTLE THREAT MEANS NOTHING.

They are working on fixing the issue.
If you live in a world where nothing ever breaks down and you refuse to accept the reality of an imperfect world, take your rift back and go get a vive.

Just make sure you have the option to take that back too, once you realize it has it's own share of issues.

It doesn't mean anything to you because you don't own Oculus, But it does mean 1 thing to oculus , that they will lose a customer and Vive will gain one, ( probably a lot more too ) Just sayin. you do know it is tax time and a shit ton of people having been buying them the past few weeks. But hey I love my Oculus and I will wait until the fix is released and ill go back to sim racing. Until then I guess its non VR porn 


I guess reading isn't your strong suit? Read my first sentence again........

PS - all I do is SIM race with Oculus

Anonymous
Not applicable


Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


just write a script link the exe p[ost it on twitter reddit etc.... get this out
ffs

JonJonXD
Expert Protege


Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


I figured this would be the case.

I suggest focusing on getting the patched version into the installer being offered up on the main page.

Figure out how to get it pushed automatically after that, so at least we can do a repair install and get that certificate updated.

Please and thank you! Your effort here is appreciated! 🙂
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Oculus Rift CV1 w/ 3 Sensors + Earphones

Anonymous
Not applicable




Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


just write a script link the exe p[ost it on twitter reddit etc.... get this out
ffs


or here HERE
write a patch and link it here
youd think youd want to get as many people whole as possible as fast as possible

Richooal
Consultant




Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


just write a script link the exe p[ost it on twitter reddit etc.... get this out
ffs



I would NOT download any .exe from reddit or twitter links.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Anonymous
Not applicable
yeh just post a update.exe on the website or let us run the installer again and let us run the repair option

EAF_Ribbon
Protege
Happy birthday to all these posters that bought/get oculus today on their birthday!
xdbr9fcc6h6b.jpg

PaulTheOriginal
Explorer
Why can't we just download the oculus app and reinstall it?  Is that such a negative thing?  Instead of waiting for some genius idea to push an update through the non functioning app.
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