cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Maverick128
Honored Guest



Leolook said:



We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


Looks like they have the cert just no way to push it out.


post the file here


Thank you! Just give us the cert and we'll mmc the heck out of that $%#@^. Then direct everyone else to an exe that installs it for them if they're less tech-savvy. I just got my Widmo lenses and my blind a$$ wants to play! (Old glasses that fit broke.)

VRMageddon-1
Rising Star




We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


why not post the updated cert on the forum with instructions on how to install or replace the old cert


Probably because despite the hundreds of posts we represent less than .001% of Oculus users and they need to get it to everyone.  Most people don't even know about the forums.  I wouldn't mind it here too but that wouldn't be very efficient,

Anonymous
Not applicable
Because they don't want it to look messy, they want a nice neat streamlined and uniformed way for everyone to get it. At the very least, they should just throw the cert in their setup and have us re-download and reinstall oculus software. Has anyone tried to reinstall the oculus software in the last hour or 2, maybe they already have?

JQuinn74
Protege
I miss my virt-a-mate :'( 

AnneOnymous
Explorer
I rolled back my time just to see if my newly delivered rig would work.  This is my first VR experience ever.  Anyway, I finally managed to get video but the audio won't work AND I have to disconnect the monitor.  I'm running a gtx 1050ti on a desktop with a 6 core i7.  Anyone else experience anything like that?

dizzy9o9
Explorer

Aliantha said:


dizzy9o9 said:

I don’t want to hear relax..take a shower etc..those of u who r telling us to calm down please stfu. I just paid $450 for a unit that literally does not even turn on. U SERIOUS?!!! And I hate to admit it but I do feel better that I am not the only idiot looking at their monitor with intense agony. Saying “but it’s hardware? How could software prevent me from using it”. Well within my 14 day return date and looking at the box it came in with the receipt taped on, because I was warned. Tic toc tic toc. Wow what a screw up. 


Ok don't relax or shower but it will be fine you just had really bad luck that today was what it was.  I can assure you this is not normal and I have enjoyed many many moths of uninterrupted fun.  Just don't get too upset blowing this our of proportion.  It will get fixed and you will love your Oculus.


Out of “proportion”? Now I know u work for oculus. Not sure if u did but now I know u do. Give me a break!! Is Vive users having this issue?  In case u guys don’t know the tax refund season in the US is right now. People who would normally not be able to purchase these units have the money to do so. I would love to see the amount of sales u guys had in the last 2 weeks ( less than the 14-30 day return policy FYI). And more importantly well within the time a consumer can fall in love your product. Ummmm u guys r screwed...get the bargain bins cleared folks. I am not going to return my oculus. But take those people who made this purchase within the last 48 hours ( I myself did my taxes early just so I can get vr) Not to mention the recent purchase of this company. Omg!!!

your optimistic pro oculus bs is getting me even more upset during an unbelievable outage ( omg I called it an outage??? Like it’s a utility??? Wait I did purchase it right? I’m not leasing it right? I bought it didn’t I?)  then y the hell is it an outage?????????????????

Leolook
Explorer


The fact that the entire system was brought down because nobody kept track of a freaking expiration date is INSANE.  Seriously?  We once fired a guy for doing the same thing and it didn't even affect our entire user base.  While the mistakes can happen, you'd think a company that has this many customers wouldn't make such a stupid mistake.

I think someone said that this cert was from 2015. Bet with all the firings and craziness over the last 2-3 years the programmer that handled that file is gone and no one bothered to check.

Anonymous
Not applicable

Aliantha said:





We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.


why not post the updated cert on the forum with instructions on how to install or replace the old cert


Probably because despite the hundreds of posts we represent less than .001% of Oculus users and they need to get it to everyone.  Most people don't even know about the forums.  I wouldn't mind it here too but that wouldn't be very efficient,


it's a stop gap
it's the least the could do immediatley
and wouldnt even take any freekin time!!!!!!!!

VRMageddon-1
Rising Star

dizzy9o9 said:


Aliantha said:


dizzy9o9 said:

I don’t want to hear relax..take a shower etc..those of u who r telling us to calm down please stfu. I just paid $450 for a unit that literally does not even turn on. U SERIOUS?!!! And I hate to admit it but I do feel better that I am not the only idiot looking at their monitor with intense agony. Saying “but it’s hardware? How could software prevent me from using it”. Well within my 14 day return date and looking at the box it came in with the receipt taped on, because I was warned. Tic toc tic toc. Wow what a screw up. 


Ok don't relax or shower but it will be fine you just had really bad luck that today was what it was.  I can assure you this is not normal and I have enjoyed many many moths of uninterrupted fun.  Just don't get too upset blowing this our of proportion.  It will get fixed and you will love your Oculus.


Out of “proportion”? Now I know u work for oculus. Not sure if u did but now I know u do. Give me a break!! Is Vive users having this issue?  In case u guys don’t know the tax refund season in the US is right now. People who would normally not be able to purchase these units have the money to do so. I would love to see the amount of sales u guys had in the last 2 weeks ( less than the 14-30 day return policy FYI). And more importantly well within the time a consumer can fall in love your product. Ummmm u guys r screwed...get the bargain bins cleared folks. I am not going to return my oculus. But take those people who made this purchase within the last 48 hours ( I myself did my taxes early just so I can get vr) Not to mention the recent purchase of this company. Omg!!!

your optimistic pro oculus bs is getting me even more upset during an unbelievable outage ( omg I called it an outage??? Like it’s a utility??? Wait I did purchase it right? I’m not leasing it right? I bought it didn’t I?)  then y the hell is it an outage?????????????????


Ok stop reading my posts, I am not trying to get you upset and I assure you I do not work for Oculus but I'd happily do it if they wanted me (hint hint - hire me!)

I really am sorry you're so upset, my only desire was to try to make you feel better.  Trust me if I worked for Oculus I would be posting updates all day but all I have to offer is some kindness... take it or leave it.

Dilemma75
Honored Guest



[Removed]


why not post the updated cert on the forum with instructions on how to install or replace the old cert


It doesn't work that way. The cert is used to digitally sign and verify *ALL* of the exe and DLL files in their software package. They basically have to recompile the ENTIRE software package and redistribute it. Someone really screwed the pooch when they ignored the cert renewal warning from the provider.
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?